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NPS
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Bank of Hope
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About Bank of Hope's Brand
Headquartered in Los Angeles, Bank of Hope has been providing financial services to the largest Korean American community in the country for 40 years and is today one of the leading Asian American banks in the United States. Bank of Hope serves a multi-ethnic population of customers through 53 full-service branches across nine states and 13 Loan Production Offices adding presence in three additional states. With $20.57 billion in assets, the strength of the Bank lies in our experienced management team, focus on sound risk management and governance practices, and commitment to the communities that we serve. Among its major competitors, Bank of Hope is ranked in 4th place for NPS while East West Bancorp is 1st, and Citizens National Bank is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.1/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Bank of Hope Ranking
- #3 / 4 of its competitors
Bank of Hope NPS
Bank of Hope's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Bank of Hope's customers would recommend using the product based on a scale of -100 to 100.
Bank of Hope Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Bank of Hope NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
How Other Brands Compare
Bank of Hope is ranked third for NPS among its competitors. East West Bancorp and City National Bank come in first and second, with Bank of the West coming in at #4.
Bank of Hope |  City National Bank |  Bank of the West |  East West Bancorp | |
| Global Ranking | #- | #787 | #- | #- |
| NPS | 0 | 9 | -49 | 20 |
| Valuation Updated every 24 hours for public companies | - | $417.04M | $73.34B | $7.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bank of Hope NPS vs. Competitors
Compared to its competitors, Bank of Hope's NPS is rated right above Pacific City Bank, and is preceded by City National Bank.
Bank of Hope Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bank of Hope users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bank of Hope Customer Loyalty vs. Competitors
Compared to its competitors, Bank of Hope's Customer Loyalty score is rated right above Pacific City Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bank of Hope | 100% |
 | Pacific City Bank | 100% |
 | Citizens National Bank | 83% |
| East West Bancorp | 72% |
 | First Citizens Bank | 72% |
| City National Bank | 70% |
| Bank of the West | 69% |
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Bank of Hope Product Quality
3.1/5
Bank of Hope has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Bank of Hope Product Information
Bank of Hope’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.bankofhope.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Bank of Hope Product Quality vs. Competitors
Compared to its competitors, Bank of Hope's Product Quality score is rated right above First Citizens Bank, and is preceded by East West Bancorp.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pacific City Bank | 5/5 |
| Citizens National Bank | 3.7/5 |
| City National Bank | 3.6/5 |
| East West Bancorp | 3.5/5 |
| Bank of Hope | 3.1/5 |
| First Citizens Bank | 2.8/5 |
| Bank of the West | 2.2/5 |
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Bank of Hope Pricing
Bank of Hope ROI & Value For Money
2.6/5
Bank of Hope has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Bank of Hope Pricing vs. Competitors
Compared to its competitors, Bank of Hope's ROI score is rated right above Bank of the West, and is preceded by First Citizens Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| Pacific City Bank | 5/5 |
| Citizens National Bank | 3.7/5 |
| City National Bank | 3.4/5 |
| East West Bancorp | 3.2/5 |
| First Citizens Bank | 2.9/5 |
| Bank of Hope | 2.6/5 |
| Bank of the West | 2.1/5 |
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Bank of Hope Customer Satisfaction (CSAT)
Bank of Hope Customer Satisfaction (CSAT) Score
67 / 100
Bank of Hope has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bank of Hope Customer Satisfaction vs. Competitors
Compared to its competitors, Bank of Hope's Customer Satisfaction score is rated right above East West Bancorp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of Hope | 67% |
| East West Bancorp | 66% |
| City National Bank | 58% |
| Citizens National Bank | 53% |
| First Citizens Bank | 41% |
| Bank of the West | 33% |
| Pacific City Bank | 0% |
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Bank of Hope Customer Service
2.6/5
Bank of Hope has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Bank of Hope's Customer Service
Address
3200 Wilshire Blvd, Los Angeles, CA 90010
Website
https://www.bankofhope.com
Phone Number
1-888-811-6272
Bank of Hope's Social Links
Bank of Hope Customer Service vs. Competitors
Compared to its competitors, Bank of Hope's Customer Service score is rated right above Bank of the West, and is preceded by First Citizens Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pacific City Bank | 4.5/5 |
| Citizens National Bank | 3.7/5 |
| East West Bancorp | 3.6/5 |
| City National Bank | 3.5/5 |
| First Citizens Bank | 2.7/5 |
| Bank of Hope | 2.6/5 |
| Bank of the West | 2.2/5 |
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Bank of Hope as an Employer
4.4/5
Bank of Hope has a 4.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Bank of Hope scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Bank of Hope would recommend the brand to a friend. ENPS measures how likely Bank of Hope employees would recommend working at Bank of Hope to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 38% | Promoters |
|---|---|
| 33% | Passive |
| 29% | Detractors |
