Bartell Drugs NPS & Customer Reviews

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Bartell Drugs

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Bartell Drugs

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About Bartell Drugs' Brand

Bartell Drugs is the oldest family owned drugstore chain in the USA. Among its major competitors, Bartell Drugs is ranked in 5th place for NPS while Walgreens is 1st, and Rite Aid is 2nd.

Brand at a Glance

77%

Customer Loyalty

2/5

Product Quality

2.2/5

Pricing

1.9/5

Customer Service

Bartell Drugs Ranking

^#4 / 4 of its competitors

Bartell Drugs NPS

Bartell Drugs's Net Promoter Score (NPS) is a -70 with 12% Promoters, 6% Passives, and 82% Detractors. Net Promoter Score tracks whether Bartell Drugs's customers would recommend using the product based on a scale of -100 to 100.

Bartell Drugs Overall NPS

-70

NPS

12%	Promoters
6%	Passives
82%	Detractors

Bartell Drugs NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 -100	Oct 2022	-100
Dec 2022 -100	Dec 2022	-100
Apr 2023 -100	Apr 2023	-100
Jul 2023 -71	Jul 2023	-71
Oct 2023 -50	Oct 2023	-50
Nov 2023 -55	Nov 2023	-55
Feb 2024 -50	Feb 2024	-50
May 2024 -54	May 2024	-54
Jun 2024 -59	Jun 2024	-59
Aug 2024 -64	Aug 2024	-64
Sep 2024 -69	Sep 2024	-69
Nov 2024 -72	Nov 2024	-72

How Other Brands Compare

Bartell Drugs is ranked #4 for NPS among its competitors. Walgreens and Rite Aid come in first and second, with Fred Meyer coming in at third.

	Bartell Drugs	Rite Aid	Walgreens	Fred Meyer
Global Ranking	#-	#286	#394	#532
NPS	-70	-17	-7	-19
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$1.16B	$27.63B	$33.18B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bartell Drugs NPS by Gender

Male customers rated Bartell Drugs's NPS 66 points higher than Female customers.

Male

-34

Bartell Drugs's NPS was rated -34 by Male customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Female

-100

Bartell Drugs's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

Bartell Drugs NPS by Ethnicity

Bartell Drugs's NPS was rated -76 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -76	Caucasian	-76

Bartell Drugs NPS by Age

Bartell Drugs's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

46-50

100%

66+

17%

83%

Bartell Drugs NPS by Usage

Bartell Drugs's NPS was rated -72 points by customers who have used Bartell Drugs's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years -72	Over 10 Years	-72

Bartell Drugs NPS vs. Competitors

Compared to its competitors, Bartell Drugs's NPS is rated right below Safeway.

COMPANY		NPS Score
	Quality Food Centers	N/A
	Walgreens	-7
	Rite Aid	-17
	Fred Meyer	-19
	Safeway	-41
	Bartell Drugs	-70

Bartell Drugs Customer Reviews

Out of the 2 Bartell Drugs customer reviews 0 were positive and 2 were constructive. Bartell Drugs customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Bartell Drugs Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Bartell Drugs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Bartell Drugs Customer Loyalty Score by Gender

Female customers rated Bartell Drugs's Customer Loyalty score 30% higher than Male customers.

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Male

70%

Yes

Female

100%

Yes

Bartell Drugs Customer Loyalty Score by Ethnicity

Bartell Drugs's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Bartell Drugs Customer Loyalty Score by Age

Bartell Drugs's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 70%	46-50	70%
66+ 100%	66+	100%

Bartell Drugs Customer Loyalty Score by Usage

Bartell Drugs's Customer Loyalty score was rated 100% by customers who have used Bartell Drugs's products/services for Over 10 Years.

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Over 10 Years	100%

Bartell Drugs Customer Loyalty Score by Industry

Bartell Drugs's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	100%

Bartell Drugs Customer Loyalty vs. Competitors

Compared to its competitors, Bartell Drugs's Customer Loyalty score is rated right above Walgreens, and is preceded by Safeway.

COMPANY		Customer Loyalty Score
	Fred Meyer	82%
	Safeway	80%
	Bartell Drugs	77%
	Walgreens	75%
	Rite Aid	68%
	Quality Food Centers	N/A

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Bartell Drugs Product Quality

2/5

Bartell Drugs has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.

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Bartell Drugs Product Information

Bartell Drugs’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Bartell Drugs's product the highest.

Website: http://bartelldrugs.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Biotech and Pharmaceuticals

Healthcare

Quick Insights into Bartell Drugs Product Quality

Bartell Drugs's Product Quality score was rated highest by customers ages 66+, and rated lowest by Female customers.

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Ranked Bartell Drugs Product Quality the Highest

66+	2.1
Male	2
Caucasian	1.7

Ranked Bartell Drugs Product Quality the Lowest

46-50	1.5
Female	1.5

Bartell Drugs Product Quality Score by Gender

Male customers rated Bartell Drugs's Product Quality score 0.5 stars higher than Female customers.

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Male

2/5

Female

1.5/5

Bartell Drugs Product Quality Score by Ethnicity

Bartell Drugs's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7

Bartell Drugs Product Quality Score by Age

Bartell Drugs's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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Summary	Age	Score
46-50 1.5	46-50	1.5
66+ 2.1	66+	2.1

Bartell Drugs Product Quality Score by Usage

Bartell Drugs's Product Quality score was rated 1.5 stars by customers who have used Bartell Drugs's products/services for Over 10 Years.

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Over 10 Years	1.5

Bartell Drugs Product Quality Score by Industry

Bartell Drugs's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

Bartell Drugs Product Quality vs. Competitors

Compared to its competitors, Bartell Drugs's Product Quality score is rated right above Quality Food Centers, and is preceded by Safeway.

COMPANY		Product Quality Score
	Walgreens	3.2/5
	Fred Meyer	3.1/5
	Rite Aid	2.9/5
	Safeway	2.5/5
	Bartell Drugs	2/5
	Quality Food Centers	N/A

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Bartell Drugs Pricing

Bartell Drugs ROI & Value For Money

2.2/5

Bartell Drugs has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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Bartell Drugs Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into Bartell Drugs ROI

Bartell Drugs's ROI score was rated highest by Male customers, and rated lowest by customers ages 46-50.

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Ranked Bartell Drugs ROI the Highest

Male	2.3
66+	2.1
Caucasian	2.1

Ranked Bartell Drugs ROI the Lowest

Female	1.6
46-50	1.5

Bartell Drugs ROI Score by Gender

Male customers rated Bartell Drugs's ROI score 0.7 stars higher than Female customers.

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Male

2.3/5

Female

1.6/5

Bartell Drugs ROI Score by Ethnicity

Bartell Drugs's ROI score was rated 2.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1

Bartell Drugs ROI Score by Age

Bartell Drugs's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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Summary	Age	Score
46-50 1.5	46-50	1.5
66+ 2.1	66+	2.1

Bartell Drugs ROI Score by Usage

Bartell Drugs's ROI score was rated 1.7 stars by customers who have used Bartell Drugs's products/services for Over 10 Years.

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Over 10 Years	1.7

Bartell Drugs ROI Score by Industry

Bartell Drugs's ROI score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	2.1

Bartell Drugs Pricing vs. Competitors

Compared to its competitors, Bartell Drugs's ROI score is rated right above Quality Food Centers, and is preceded by Safeway.

COMPANY		Pricing Score
	Walgreens	3.1/5
	Rite Aid	3.1/5
	Fred Meyer	2.9/5
	Safeway	2.3/5
	Bartell Drugs	2.2/5
	Quality Food Centers	N/A

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Bartell Drugs Customer Satisfaction (CSAT)

Bartell Drugs Customer Satisfaction (CSAT) Score

18 / 100

Bartell Drugs has an overall Customer Satisfaction score of 18 rated by its users and customers.

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Very Satisfied	5%
Satisfied	13%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	13%
Very Dissatisfied	56%

Very Satisfied

Satisfied

13%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

13%

Very Dissatisfied

56%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bartell Drugs Customer Satisfaction

Bartell Drugs's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Bartell Drugs Customer Satisfaction the Highest

Male	33%
66+	16%
Over 10 Years	14%

Ranked Bartell Drugs Customer Satisfaction the Lowest

46-50	0%
Female	0%

Bartell Drugs Customer Satisfaction Score by Gender

Male customers rated Bartell Drugs's Customer Satisfaction score 0 points higher than Female customers.

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33 / 100

Male

	Very Satisfied	33%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	34%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	0%
	Very Dissatisfied	86%

Bartell Drugs Customer Satisfaction Score by Ethnicity

Caucasian
11%

CSAT according to Caucasian

Bartell Drugs' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.

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11 / 100

Very Satisfied	11%
Satisfied	0%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	13%
Very Dissatisfied	63%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

13%

Very Dissatisfied

63%

Bartell Drugs Customer Satisfaction Score by Age

Bartell Drugs's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

46-50

66+

16%

Bartell Drugs Customer Satisfaction Score by Usage

Bartell Drugs's Customer Satisfaction score was rated 14 points by customers who have used Bartell Drugs's products/services for Over 10 Years.

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Over 10 Years	14

Bartell Drugs Customer Satisfaction Score by Industry

Bartell Drugs's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	0

Bartell Drugs Customer Satisfaction vs. Competitors

Compared to its competitors, Bartell Drugs's Customer Satisfaction score is rated right above Quality Food Centers, and is preceded by Safeway.

COMPANY		Customer Satisfaction (CSAT) Score
	Walgreens	55%
	Fred Meyer	47%
	Rite Aid	45%
	Safeway	33%
	Bartell Drugs	18%
	Quality Food Centers	0%

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Bartell Drugs Customer Service

1.9/5

Bartell Drugs has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.

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About Bartell Drugs's Customer Service

Address

4025 Delridge Way, Ste 400, Seattle, WA

Website

http://bartelldrugs.com/

Phone Number

(877) 227-8355

Quick Insights into Bartell Drugs Customer Service

Bartell Drugs's Customer Service score was rated highest by customers ages 66+, and rated lowest by Female customers.

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Ranked Bartell Drugs Customer Service the Highest

66+	1.6
Male	1.6
Caucasian	1.5

Ranked Bartell Drugs Customer Service the Lowest

46-50	1.5
Female	1.5

Bartell Drugs Customer Service Score by Gender

Male customers rated Bartell Drugs's Customer Service score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Bartell Drugs Customer Service Score by Ethnicity

Bartell Drugs's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

Bartell Drugs Customer Service Score by Age

Bartell Drugs's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
46-50 1.5	46-50	1.5
66+ 1.6	66+	1.6

Bartell Drugs Customer Service Score by Usage

Bartell Drugs's Customer Service score was rated 1.5 stars by customers who have used Bartell Drugs's products/services for Over 10 Years.

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Over 10 Years	1.5

Bartell Drugs Customer Service Score by Industry

Bartell Drugs's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

Bartell Drugs Customer Service vs. Competitors

Compared to its competitors, Bartell Drugs's Customer Service score is rated right above Quality Food Centers, and is preceded by Safeway.

COMPANY		Customer Service Score
	Walgreens	3/5
	Rite Aid	3/5
	Fred Meyer	3/5
	Safeway	2.3/5
	Bartell Drugs	1.9/5
	Quality Food Centers	N/A

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Bartell Drugs as an Employer

3.2/5

Bartell Drugs has a 3.2/5 stars for its overall company culture rated by their employees

bottom

CEO of Bartell Drugs

Kathi Lentzsch

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bartell Drugs scored a -70 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Bartell Drugs would recommend the brand to a friend. ENPS measures how likely Bartell Drugs employees would recommend working at Bartell Drugs to a friend.

Net Promoter Score

-70

NPS Score

12%	Promoters
6%	Passive
82%	Detractors

Employee Net Promoter Score

-83

eNPS Score

0%	Promoters
17%	Passive
83%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail