-50
NPS
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Baxalta
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About Baxalta's Brand
Baxalta Incorporated (NYSE: BXLT) is a $6 billion global biopharmaceutical leader developing. Among its major competitors, Baxalta is ranked in 6th place for NPS while Roche is 1st, and AbbVie is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Baxalta Ranking
- #4 / 4 of its competitors
Baxalta NPS
Baxalta's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Baxalta's customers would recommend using the product based on a scale of -100 to 100.
Baxalta Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Baxalta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Oct 2023 -50 | Oct 2023 | -50 |
How Other Brands Compare
Baxalta is ranked #4 for NPS among its competitors. Roche and AbbVie come in first and second, with Pfizer coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Baxalta Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Baxalta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Baxalta Customer Loyalty vs. Competitors
Compared to its competitors, Baxalta's Customer Loyalty score is rated right above Roche.
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Baxalta Product Quality
2.7/5
Baxalta has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Baxalta Product Information
Baxalta’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.baxalta.com
- Company Size
- 10,000+ Employees
Baxalta Product Quality vs. Competitors
Compared to its competitors, Baxalta's Product Quality score is rated right above Shire, and is preceded by Baxter Healthcare Inc.
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Baxalta Pricing
Baxalta ROI & Value For Money
2.5/5
Baxalta has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Baxalta Pricing vs. Competitors
Compared to its competitors, Baxalta's ROI score is rated right above Shire, and is preceded by Baxter Healthcare Inc.
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Baxalta Customer Satisfaction (CSAT)
Baxalta Customer Satisfaction (CSAT) Score
50 / 100
Baxalta has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Baxalta Customer Satisfaction vs. Competitors
Compared to its competitors, Baxalta's Customer Satisfaction score is rated right above Baxter Healthcare Inc, and is preceded by Pfizer.
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Baxalta Customer Service
5/5
Baxalta has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Baxalta's Customer Service
Website
http://www.baxalta.com
Baxalta Customer Service vs. Competitors
Compared to its competitors, Baxalta's Customer Service score is rated right above Roche.
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Baxalta as an Employer
4.3/5
Baxalta has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Baxalta scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Baxalta would recommend the brand to a friend. ENPS measures how likely Baxalta employees would recommend working at Baxalta to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
