0
NPS
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BBA Aviation
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About BBA Aviation's Brand
BBA Aviation is a provider of aviation support and aftermarket services. The company operates in two segments: flight support and aftermarket services. Its flight support segment provides specialist on-airport support services and the aftermarket services segment manufactures, services and supports legacy aerospace components, sub-systems and systems. The company continues to grow by making periodic small acquisitions. Among its major competitors, BBA Aviation is ranked in 5th place for NPS while Marvin Engineering is 1st, and StandardAero is 2nd.
BBA Aviation Ranking
- #4 / 4 of its competitors
BBA Aviation NPS
BBA Aviation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BBA Aviation's customers would recommend using the product based on a scale of -100 to 100.
BBA Aviation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BBA Aviation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
How Other Brands Compare
BBA Aviation is ranked #4 for NPS among its competitors. StandardAero and Boeing come in first and second, with Raytheon Technologies coming in at third.
BBA Aviation |  Boeing |  Raytheon Technologies |  StandardAero | |
| Global Ranking | #- | #132 | #635 | #- |
| NPS | 0 | 7 | 7 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $147.47B | $32.56B | $110.19M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BBA Aviation NPS vs. Competitors
Compared to its competitors, BBA Aviation's NPS is rated right below Raytheon Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | Marvin Engineering | 100 |
| StandardAero | 33 |
| Boeing | 7 |
| Raytheon Technologies | 7 |
| BBA Aviation | 0 |
BBA Aviation Customer Satisfaction (CSAT)
BBA Aviation Customer Satisfaction (CSAT) Score
50 / 100
BBA Aviation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BBA Aviation Customer Satisfaction vs. Competitors
Compared to its competitors, BBA Aviation's Customer Satisfaction score is rated right above Marvin Engineering, and is preceded by Raytheon Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| StandardAero | 81% |
| Boeing | 62% |
| Raytheon Technologies | 61% |
| BBA Aviation | 50% |
| Marvin Engineering | 0% |
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BBA Aviation as an Employer
Consumer vs. Employees
BBA Aviation scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of BBA Aviation would recommend the brand to a friend. ENPS measures how likely BBA Aviation employees would recommend working at BBA Aviation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
