-100
NPS
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BEA Systems
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About BEA Systems' Brand
BEA provides enterprise application and service infrastructure software enabling companies to streamline operations and cut costs. Among its major competitors, BEA Systems is ranked in 5th place for NPS while Rolls-Royce is 1st, and Salesforce is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
BEA Systems Ranking
- #4 / 4 of its competitors
BEA Systems NPS
BEA Systems's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BEA Systems's customers would recommend using the product based on a scale of -100 to 100.
BEA Systems Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BEA Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
How Other Brands Compare
BEA Systems is ranked #4 for NPS among its competitors. Rolls-Royce and IBM come in first and second, with Raytheon Technologies coming in at third.
BEA Systems |  IBM |  Raytheon Technologies |  Rolls-Royce | |
| Global Ranking | #- | #106 | #635 | #681 |
| NPS | -100 | 26 | 7 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $32.56B | $13.14B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BEA Systems NPS vs. Competitors
Compared to its competitors, BEA Systems's NPS is rated right below Raytheon Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Rolls-Royce | 43 |
 | Salesforce | 36 |
| IBM | 26 |
| Raytheon Technologies | 7 |
| BEA Systems | -100 |
BEA Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BEA Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BEA Systems Customer Loyalty vs. Competitors
Compared to its competitors, BEA Systems's Customer Loyalty score is rated right above Rolls-Royce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BEA Systems | 100% |
| Rolls-Royce | 83% |
| IBM | 79% |
| Salesforce | 75% |
| Raytheon Technologies | 74% |
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BEA Systems Product Quality
5/5
BEA Systems has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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BEA Systems Product Information
BEA Systems’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.bea.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
BEA Systems Product Quality vs. Competitors
Compared to its competitors, BEA Systems's Product Quality score is rated right above Rolls-Royce.
| COMPANY | Product Quality Score | |
|---|---|---|
| BEA Systems | 5/5 |
| Rolls-Royce | 4.3/5 |
| Salesforce | 4/5 |
| IBM | 3.8/5 |
| Raytheon Technologies | 3.6/5 |
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BEA Systems Pricing
BEA Systems ROI & Value For Money
2.5/5
BEA Systems has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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BEA Systems Pricing vs. Competitors
Compared to its competitors, BEA Systems's ROI score is rated right below Raytheon Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4/5 |
| Rolls-Royce | 3.9/5 |
| IBM | 3.8/5 |
| Raytheon Technologies | 3.6/5 |
| BEA Systems | 2.5/5 |
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BEA Systems Customer Satisfaction (CSAT)
BEA Systems Customer Satisfaction (CSAT) Score
100 / 100
BEA Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BEA Systems Customer Satisfaction vs. Competitors
Compared to its competitors, BEA Systems's Customer Satisfaction score is rated right above Rolls-Royce.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BEA Systems | 100% |
| Rolls-Royce | 82% |
| Salesforce | 79% |
| IBM | 76% |
| Raytheon Technologies | 61% |
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BEA Systems Customer Service
2.5/5
BEA Systems has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About BEA Systems's Customer Service
Address
Seminole, TX 95131
Website
http://www.bea.com
Phone Number
1(650) 506-7000
BEA Systems Customer Service vs. Competitors
Compared to its competitors, BEA Systems's Customer Service score is rated right below Raytheon Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rolls-Royce | 4.1/5 |
| Salesforce | 4/5 |
| IBM | 3.9/5 |
| Raytheon Technologies | 3.6/5 |
| BEA Systems | 2.5/5 |
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BEA Systems as an Employer
4.3/5
BEA Systems has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BEA Systems scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of BEA Systems would recommend the brand to a friend. ENPS measures how likely BEA Systems employees would recommend working at BEA Systems to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
