25
NPS
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Belmond Ltd.
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About Belmond Ltd. Brand
"Belmond owns and operates a chain of restaurants and hotels and provides tourist trains, cruises and canal boat." Among its major competitors, Belmond Ltd. is ranked in 4th place for NPS while Aman Resorts is 1st, and Ritz-Carlton is 2nd.
Brand at a Glance
78%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Belmond Ltd. Ranking
- #3 / 4 of its competitors
Belmond Ltd. NPS
Belmond Ltd.'s Net Promoter Score (NPS) is a 25 with 59% Promoters, 7% Passives, and 34% Detractors. Net Promoter Score tracks whether Belmond Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Belmond Ltd. Overall NPS
| 59% | Promoters |
|---|---|
| 7% | Passives |
| 34% | Detractors |
Belmond Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 37 | Sep 2023 | 37 |
Oct 2023 44 | Oct 2023 | 44 |
Dec 2023 47 | Dec 2023 | 47 |
Jan 2024 50 | Jan 2024 | 50 |
Apr 2024 42 | Apr 2024 | 42 |
Jun 2024 36 | Jun 2024 | 36 |
Jul 2024 29 | Jul 2024 | 29 |
Aug 2024 25 | Aug 2024 | 25 |
Oct 2024 30 | Oct 2024 | 30 |
Mar 2025 26 | Mar 2025 | 26 |
Apr 2025 28 | Apr 2025 | 28 |
Jul 2025 23 | Jul 2025 | 23 |
How Other Brands Compare
Belmond Ltd. is ranked third for NPS among its competitors. Ritz-Carlton and Four Seasons Hotels and Resorts come in first and second, with Doubletree By Hilton coming in at #4.
Belmond Ltd. |  Ritz-Carlton |  Four Seasons Hotels and Resorts |  Doubletree By Hilton | |
| Global Ranking | #- | #49 | #256 | #- |
| NPS | 25 | 38 | 37 | -42 |
| Valuation Updated every 24 hours for public companies | - | $44.20B | - | $32.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Belmond Ltd. NPS by Gender
Belmond Ltd.'s NPS was rated 66 by Female customers on Comparably.
Female
66
Belmond Ltd.'s NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Male
N/A
Belmond Ltd.'s NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Belmond Ltd. NPS by Ethnicity
Belmond Ltd.'s NPS was rated 50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Belmond Ltd. NPS by Age
Belmond Ltd.'s NPS was rated 34 points by customers ages 31-35 on Comparably.
Belmond Ltd. NPS by Usage
Belmond Ltd.'s NPS was rated 20 points by customers who have used Belmond Ltd.'s products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
Belmond Ltd. NPS vs. Competitors
Compared to its competitors, Belmond Ltd.'s NPS is rated right above Doubletree By Hilton, and is preceded by Four Seasons Hotels and Resorts.
| COMPANY | NPS Score | |
|---|---|---|
 | Aman Resorts | 58 |
| Ritz-Carlton | 38 |
| Four Seasons Hotels and Resorts | 37 |
| Belmond Ltd. | 25 |
| Doubletree By Hilton | -42 |
Belmond Ltd. Customer Reviews
Out of the 2 Belmond Ltd. customer reviews 2 were positive and 0 were constructive. Belmond Ltd. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Belmond Ltd. Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Belmond Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Belmond Ltd. Customer Loyalty Score by Gender
Belmond Ltd.'s Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Belmond Ltd. Customer Loyalty Score by Ethnicity
Belmond Ltd.'s Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Belmond Ltd. Customer Loyalty Score by Age
Belmond Ltd.'s Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Belmond Ltd. Customer Loyalty Score by Usage
Belmond Ltd.'s Customer Loyalty score was rated 64% by customers who have used Belmond Ltd.'s products/services for 1 to 2 Years.
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Belmond Ltd. Customer Loyalty vs. Competitors
Compared to its competitors, Belmond Ltd.'s Customer Loyalty score is rated right above Four Seasons Hotels and Resorts, and is preceded by Ritz-Carlton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ritz-Carlton | 79% |
| Belmond Ltd. | 78% |
| Four Seasons Hotels and Resorts | 75% |
| Aman Resorts | 73% |
| Doubletree By Hilton | 68% |
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Belmond Ltd. Product Quality
4.1/5
Belmond Ltd. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Belmond Ltd. Product Information
Belmond Ltd.’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.belmond.com/
- Company Size
- 1,001-5,000 Employees
Industry
Restaurants
Travel
Quick Insights into Belmond Ltd. Product Quality
Belmond Ltd.'s Product Quality score was rated highest by Caucasian customers.
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Ranked Belmond Ltd. Product Quality the Highest
Belmond Ltd. Product Quality Score by Gender
Belmond Ltd.'s Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Belmond Ltd. Product Quality Score by Ethnicity
Belmond Ltd.'s Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Belmond Ltd. Product Quality Score by Age
Belmond Ltd.'s Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Belmond Ltd. Product Quality Score by Usage
Belmond Ltd.'s Product Quality score was rated 4.3 stars by customers who have used Belmond Ltd.'s products/services for 1 to 2 Years.
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Belmond Ltd. Product Quality vs. Competitors
Compared to its competitors, Belmond Ltd.'s Product Quality score is rated right above Ritz-Carlton, and is preceded by Four Seasons Hotels and Resorts.
| COMPANY | Product Quality Score | |
|---|---|---|
| Aman Resorts | 4.5/5 |
| Four Seasons Hotels and Resorts | 4.3/5 |
| Belmond Ltd. | 4.1/5 |
| Ritz-Carlton | 4/5 |
| Doubletree By Hilton | 2.1/5 |
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Belmond Ltd. Pricing
Belmond Ltd. ROI & Value For Money
3.9/5
Belmond Ltd. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Belmond Ltd. ROI
Belmond Ltd.'s ROI score was rated highest by Female customers.
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Ranked Belmond Ltd. ROI the Highest
Belmond Ltd. ROI Score by Gender
Belmond Ltd.'s ROI score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Belmond Ltd. ROI Score by Ethnicity
Belmond Ltd.'s ROI score was rated 4.1 stars by Caucasian customers on Comparably.
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0
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Belmond Ltd. ROI Score by Age
Belmond Ltd.'s ROI score was rated 4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
Belmond Ltd. ROI Score by Usage
Belmond Ltd.'s ROI score was rated 3.8 stars by customers who have used Belmond Ltd.'s products/services for 1 to 2 Years.
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Belmond Ltd. Pricing vs. Competitors
Compared to its competitors, Belmond Ltd.'s ROI score is rated right above Ritz-Carlton, and is preceded by Four Seasons Hotels and Resorts.
| COMPANY | Pricing Score | |
|---|---|---|
| Aman Resorts | 4.3/5 |
| Four Seasons Hotels and Resorts | 3.9/5 |
| Belmond Ltd. | 3.9/5 |
| Ritz-Carlton | 3.8/5 |
| Doubletree By Hilton | 2.1/5 |
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Belmond Ltd. Customer Satisfaction (CSAT)
Belmond Ltd. Customer Satisfaction (CSAT) Score
80 / 100
Belmond Ltd. has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Belmond Ltd. Customer Satisfaction
Belmond Ltd.'s Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked Belmond Ltd. Customer Satisfaction the Highest
Belmond Ltd. Customer Satisfaction Score by Gender
Belmond Ltd.'s Customer Satisfaction score was rated 83 by Female customers on Comparably.
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83 / 100
FemaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Belmond Ltd. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Belmond Ltd. Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Belmond Ltd. Customer Satisfaction Score by Age
Belmond Ltd.'s Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
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0
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Belmond Ltd. Customer Satisfaction Score by Usage
Belmond Ltd.'s Customer Satisfaction score was rated 80 points by customers who have used Belmond Ltd.'s products/services for 1 to 2 Years.
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Belmond Ltd. Customer Satisfaction vs. Competitors
Compared to its competitors, Belmond Ltd.'s Customer Satisfaction score is rated right above Ritz-Carlton, and is preceded by Four Seasons Hotels and Resorts.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aman Resorts | 92% |
| Four Seasons Hotels and Resorts | 85% |
| Belmond Ltd. | 80% |
| Ritz-Carlton | 79% |
| Doubletree By Hilton | 27% |
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Belmond Ltd. Customer Service
4.1/5
Belmond Ltd. has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Belmond Ltd.'s Customer Service
Address
London, MN
Website
http://www.belmond.com/
Quick Insights into Belmond Ltd. Customer Service
Belmond Ltd.'s Customer Service score was rated highest by Caucasian customers.
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Ranked Belmond Ltd. Customer Service the Highest
Belmond Ltd. Customer Service Score by Gender
Belmond Ltd.'s Customer Service score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Belmond Ltd. Customer Service Score by Ethnicity
Belmond Ltd.'s Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Belmond Ltd. Customer Service Score by Age
Belmond Ltd.'s Customer Service score was rated 4.3 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.3 | 31-35 | 4.3 |
Belmond Ltd. Customer Service Score by Usage
Belmond Ltd.'s Customer Service score was rated 4 stars by customers who have used Belmond Ltd.'s products/services for 1 to 2 Years.
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Belmond Ltd. Customer Service vs. Competitors
Compared to its competitors, Belmond Ltd.'s Customer Service score is rated right above Ritz-Carlton, and is preceded by Four Seasons Hotels and Resorts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aman Resorts | 4.5/5 |
| Four Seasons Hotels and Resorts | 4.2/5 |
| Belmond Ltd. | 4.1/5 |
| Ritz-Carlton | 4/5 |
| Doubletree By Hilton | 2.1/5 |
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Belmond Ltd. as an Employer
3.8/5
Belmond Ltd. has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Belmond Ltd. scored a 25 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Belmond Ltd. would recommend the brand to a friend. ENPS measures how likely Belmond Ltd. employees would recommend working at Belmond Ltd. to a friend.
Net Promoter Score
25
NPS Score
| 59% | Promoters |
|---|---|
| 7% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
