-50
NPS
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BenQ Corporation
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About BenQ Corporation's Brand
BenQ Corporation is a human technology company that develops solutions enhancing lifestyle, business, healthcare, and education sectors. Among its major competitors, BenQ Corporation is ranked in 5th place for NPS while Epson is 1st, and Acer is 2nd.
Brand at a Glance
47%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
BenQ Corporation Ranking
- #4 / 4 of its competitors
BenQ Corporation NPS
BenQ Corporation's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether BenQ Corporation's customers would recommend using the product based on a scale of -100 to 100.
BenQ Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
BenQ Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2022 -50 | Nov 2022 | -50 |
Jan 2023 -33 | Jan 2023 | -33 |
Aug 2024 -50 | Aug 2024 | -50 |
How Other Brands Compare
BenQ Corporation is ranked #4 for NPS among its competitors. Acer and Dell Technologies come in first and second, with ASUS coming in at third.
BenQ Corporation |  Dell Technologies |  ASUS |  Acer | |
| Global Ranking | #- | #121 | #597 | #629 |
| NPS | -50 | 17 | 14 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $58.48B | $322.31M | $45.51M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BenQ Corporation NPS vs. Competitors
Compared to its competitors, BenQ Corporation's NPS is rated right below ASUS.
| COMPANY | NPS Score | |
|---|---|---|
 | Epson | 46 |
| Acer | 24 |
| Dell Technologies | 17 |
| ASUS | 14 |
| BenQ Corporation | -50 |
BenQ Corporation Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of BenQ Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BenQ Corporation Customer Loyalty vs. Competitors
Compared to its competitors, BenQ Corporation's Customer Loyalty score is rated right below Dell Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Epson | 83% |
| ASUS | 80% |
| Acer | 78% |
| Dell Technologies | 78% |
| BenQ Corporation | 47% |
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BenQ Corporation Product Quality
3/5
BenQ Corporation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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BenQ Corporation Product Information
BenQ Corporation’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.benq.us/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
BenQ Corporation Product Quality vs. Competitors
Compared to its competitors, BenQ Corporation's Product Quality score is rated right below Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Epson | 4.1/5 |
| Acer | 4/5 |
| ASUS | 3.7/5 |
| Dell Technologies | 3.5/5 |
| BenQ Corporation | 3/5 |
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BenQ Corporation Pricing
BenQ Corporation ROI & Value For Money
2.7/5
BenQ Corporation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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BenQ Corporation Pricing vs. Competitors
Compared to its competitors, BenQ Corporation's ROI score is rated right below Dell Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Epson | 4/5 |
| Acer | 3.8/5 |
| ASUS | 3.6/5 |
| Dell Technologies | 3.5/5 |
| BenQ Corporation | 2.7/5 |
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BenQ Corporation Customer Satisfaction (CSAT)
BenQ Corporation Customer Satisfaction (CSAT) Score
50 / 100
BenQ Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BenQ Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, BenQ Corporation's Customer Satisfaction score is rated right below ASUS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Epson | 85% |
| Acer | 82% |
| Dell Technologies | 68% |
| ASUS | 64% |
| BenQ Corporation | 50% |
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BenQ Corporation Customer Service
2.7/5
BenQ Corporation has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About BenQ Corporation's Customer Service
Address
3200 Park Center Drive, Suite 150, Costa Mesa, CA
Website
http://www.benq.us/
Phone Number
949-255-9500
BenQ Corporation Customer Service vs. Competitors
Compared to its competitors, BenQ Corporation's Customer Service score is rated right below ASUS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Epson | 4/5 |
| Acer | 3.8/5 |
| Dell Technologies | 3.4/5 |
| ASUS | 3.4/5 |
| BenQ Corporation | 2.7/5 |
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BenQ Corporation as an Employer
2.5/5
BenQ Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
BenQ Corporation scored a -50 for Net Promoter Score and a -86 for Employee Net Promoter Score. NPS gauges how likely a customer of BenQ Corporation would recommend the brand to a friend. ENPS measures how likely BenQ Corporation employees would recommend working at BenQ Corporation to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-86
eNPS Score
| 0% | Promoters |
|---|---|
| 14% | Passive |
| 86% | Detractors |
