-86
NPS
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Bite Squad
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About Bite Squad's Brand
BiteSquad is a restaurant delivery service provider. Among its major competitors, Bite Squad is ranked in 5th place for NPS while ZeroCater is 1st, and UberEATS is 2nd.
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Bite Squad Ranking
- #4 / 4 of its competitors
Bite Squad NPS
Bite Squad's Net Promoter Score (NPS) is a -86 with 7% Promoters, 0% Passives, and 93% Detractors. Net Promoter Score tracks whether Bite Squad's customers would recommend using the product based on a scale of -100 to 100.
Bite Squad Overall NPS
| 7% | Promoters |
|---|---|
| 0% | Passives |
| 93% | Detractors |
Bite Squad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -87 | Jan 2022 | -87 |
Mar 2022 -87 | Mar 2022 | -87 |
Apr 2022 -87 | Apr 2022 | -87 |
Sep 2022 -88 | Sep 2022 | -88 |
Oct 2022 -89 | Oct 2022 | -89 |
Jan 2023 -89 | Jan 2023 | -89 |
Mar 2023 -89 | Mar 2023 | -89 |
Oct 2023 -89 | Oct 2023 | -89 |
Dec 2023 -89 | Dec 2023 | -89 |
Feb 2024 -85 | Feb 2024 | -85 |
Apr 2024 -87 | Apr 2024 | -87 |
Jan 2025 -87 | Jan 2025 | -87 |
How Other Brands Compare
Bite Squad is ranked #4 for NPS among its competitors. ZeroCater and DoorDash come in first and second, with Postmates coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bite Squad NPS by Gender
Bite Squad's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Bite Squad's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Bite Squad's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Bite Squad NPS by Ethnicity
Bite Squad's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Bite Squad NPS by Age
Bite Squad's NPS was rated -100 points by customers ages 18-25 and customers ages 41-45 on Comparably.
Bite Squad NPS by Usage
Bite Squad's NPS was rated -100 points by customers who have used Bite Squad's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Bite Squad Customer Reviews
Out of the 4 Bite Squad customer reviews 0 were positive and 4 were constructive. Bite Squad customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Bite Squad Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Bite Squad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bite Squad Customer Loyalty Score by Gender
Male customers rated Bite Squad's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bite Squad.
Male
79%
Yes
Female
64%
Yes
Bite Squad Customer Loyalty Score by Ethnicity
Bite Squad's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bite Squad.
51
out of 100
Caucasian
82
out of 100
Other
Bite Squad Customer Loyalty Score by Age
Bite Squad's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bite Squad.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
41-45 82% | 41-45 | 82% |
Bite Squad Customer Loyalty Score by Usage
Bite Squad's Customer Loyalty score was rated the highest by customers who have used Bite Squad's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bite Squad Customer Loyalty vs. Competitors
Compared to its competitors, Bite Squad's Customer Loyalty score is rated right above Ando, and is preceded by Postmates.
Unlock Bite Squad Customer Loyalty vs. Competitors Data
VS
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Bite Squad Product Quality
1.5/5
Bite Squad has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Bite Squad Product Information
Bite Squad’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.bitesquad.com
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Quick Insights into Bite Squad Product Quality
Bite Squad's Product Quality score was rated highest by customers who have used Bite Squad's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Bite Squad's Product Quality.
Ranked Bite Squad Product Quality the Highest
Ranked Bite Squad Product Quality the Lowest
Bite Squad Product Quality Score by Gender
Bite Squad's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bite Squad.
Male
1.5/5
Female
1.5/5
Bite Squad Product Quality Score by Ethnicity
Bite Squad's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bite Squad.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Bite Squad Product Quality Score by Age
Bite Squad's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bite Squad.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Bite Squad Product Quality Score by Usage
Bite Squad's Product Quality score was rated 1.5 stars by customers who have used Bite Squad's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bite Squad Product Quality vs. Competitors
Compared to its competitors, Bite Squad's Product Quality score is rated right above Ando, and is preceded by Postmates.
Unlock Bite Squad Product Quality vs. Competitors Data
VS
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Bite Squad Pricing
Bite Squad ROI & Value For Money
1.5/5
Bite Squad has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Bite Squad's overall ROI score rated by its users and customers.
Quick Insights into Bite Squad ROI
Bite Squad's ROI score was rated highest by customers who have used Bite Squad's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Bite Squad ROI the Highest
Ranked Bite Squad ROI the Lowest
Bite Squad ROI Score by Gender
Bite Squad's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bite Squad.
Male
1.5/5
Female
1.5/5
Bite Squad ROI Score by Ethnicity
Bite Squad's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bite Squad.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Bite Squad ROI Score by Age
Bite Squad's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bite Squad.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Bite Squad ROI Score by Usage
Bite Squad's ROI score was rated 1.5 stars by customers who have used Bite Squad's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bite Squad Pricing vs. Competitors
Compared to its competitors, Bite Squad's ROI score is rated right above Ando, and is preceded by Postmates.
Unlock Bite Squad ROI vs. Competitors Data
VS
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Bite Squad Customer Satisfaction (CSAT)
Bite Squad Customer Satisfaction (CSAT) Score
14 / 100
Bite Squad has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
5%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bite Squad Customer Satisfaction
Bite Squad's Customer Satisfaction score was rated highest by customers who have used Bite Squad's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Bite Squad Customer Satisfaction the Highest
Ranked Bite Squad Customer Satisfaction the Lowest
Bite Squad Customer Satisfaction Score by Gender
Bite Squad's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bite Squad.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Bite Squad Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bite Squad's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bite Squad.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Bite Squad Customer Satisfaction Score by Usage
Bite Squad's Customer Satisfaction score was rated 0 points by customers who have used Bite Squad's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bite Squad Customer Satisfaction vs. Competitors
Compared to its competitors, Bite Squad's Customer Satisfaction score is rated right above Ando, and is preceded by Postmates.
Unlock Bite Squad Customer Satisfaction vs. Competitors Data
VS
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Bite Squad Customer Service
1.5/5
Bite Squad has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Bite Squad's Customer Service
Address
905 Park Ave S, Suite 200, Minneapolis, MN
Website
http://www.bitesquad.com
Quick Insights into Bite Squad Customer Service
Bite Squad's Customer Service score was rated highest by customers who have used Bite Squad's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Bite Squad's Customer Service score.
Ranked Bite Squad Customer Service the Highest
Ranked Bite Squad Customer Service the Lowest
Bite Squad Customer Service Score by Gender
Bite Squad's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bite Squad.
Male
1.5/5
Female
1.5/5
Bite Squad Customer Service Score by Ethnicity
Bite Squad's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bite Squad.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Bite Squad Customer Service Score by Age
Bite Squad's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bite Squad.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
Bite Squad Customer Service Score by Usage
Bite Squad's Customer Service score was rated 1.5 stars by customers who have used Bite Squad's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bite Squad Customer Service vs. Competitors
Compared to its competitors, Bite Squad's Customer Service score is rated right above Ando, and is preceded by Postmates.
Unlock Bite Squad Customer Service vs. Competitors Data
VS
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Bite Squad as an Employer
2.7/5
Bite Squad has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Bite Squad scored a -86 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Bite Squad would recommend the brand to a friend. ENPS measures how likely Bite Squad employees would recommend working at Bite Squad to a friend.
Net Promoter Score
-86
NPS Score
| 7% | Promoters |
|---|---|
| 0% | Passive |
| 93% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
