ZeroCater NPS & Customer Reviews

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ZeroCater

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ZeroCater

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About ZeroCater's Brand

ZeroCater is an online platform that enables organizations to order food for parties and events from local restaurants. Among its major competitors, ZeroCater is ranked in 4th place for NPS while Forkable is 1st, and Zesty, Inc. is 2nd.Their current valuation is $50.00M

Brand at a Glance

100%

Customer Loyalty

4/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

ZeroCater Ranking

^#2 / 4 of its competitors

ZeroCater NPS

ZeroCater's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether ZeroCater's customers would recommend using the product based on a scale of -100 to 100.

ZeroCater Overall NPS

NPS

33%	Promoters
34%	Passives
33%	Detractors

ZeroCater NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2022 100	Jun 2022	100
Jul 2022 0	Jul 2022	0
Nov 2022 0	Nov 2022	0

How Other Brands Compare

ZeroCater is ranked second for NPS among its competitors. ezCater and Grubhub come in first and third, with DoorDash coming in at #4. Among those competitors, it is the lowest valued company behind DoorDash.

	ZeroCater	DoorDash	Grubhub	ezCater
Global Ranking	#-	#155	#-	#-
NPS	0	-28	-22	15
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$50.00M	$13.00B	$5.91B	$1.25B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

ZeroCater NPS vs. Competitors

Compared to its competitors, ZeroCater's NPS is rated right above MealPal, and is preceded by ezCater.

COMPANY		NPS Score
	Forkable	100
	Zesty, Inc.	100
	ezCater	15
	ZeroCater	0
	MealPal	N/A
	Grubhub	-22
	DoorDash	-28
	Cater2.me	-34
	Bite Squad	-86

ZeroCater Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of ZeroCater users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

ZeroCater Customer Loyalty vs. Competitors

Compared to its competitors, ZeroCater's Customer Loyalty score is rated right above ezCater, and is preceded by Forkable.

COMPANY		Customer Loyalty Score
	Forkable	100%
	ZeroCater	100%
	ezCater	78%
	DoorDash	71%
	Cater2.me	68%
	Bite Squad	64%
	Grubhub	63%
	Zesty, Inc.	N/A
	MealPal	N/A

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ZeroCater Product Quality

4/5

ZeroCater has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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ZeroCater Product Information

ZeroCater’s product quality score is a 4 out of 5 as rated by its users and customers.

Website: http://zerocater.com/

Company Size: 51-200 Employees

Industry

Tech

SaaS

Small Business Services

ZeroCater Product Quality vs. Competitors

Compared to its competitors, ZeroCater's Product Quality score is rated right above ezCater, and is preceded by Forkable.

COMPANY		Product Quality Score
	Forkable	5/5
	ZeroCater	4/5
	ezCater	3.5/5
	Cater2.me	3/5
	Grubhub	2.9/5
	DoorDash	2.4/5
	Bite Squad	1.5/5
	Zesty, Inc.	N/A
	MealPal	N/A

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ZeroCater Pricing

ZeroCater ROI & Value For Money

3.5/5

ZeroCater has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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ZeroCater Pricing vs. Competitors

Compared to its competitors, ZeroCater's ROI score is rated right above Grubhub, and is preceded by Cater2.me.

COMPANY		Pricing Score
	Forkable	5/5
	ezCater	4/5
	Cater2.me	3.5/5
	ZeroCater	3.5/5
	Grubhub	2.7/5
	DoorDash	2.3/5
	Bite Squad	1.5/5
	Zesty, Inc.	N/A
	MealPal	N/A

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ZeroCater Customer Satisfaction (CSAT)

ZeroCater Customer Satisfaction (CSAT) Score

100 / 100

ZeroCater has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	0%
Satisfied	100%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

100%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

ZeroCater Customer Satisfaction vs. Competitors

Compared to its competitors, ZeroCater's Customer Satisfaction score is rated right above ezCater.

COMPANY		Customer Satisfaction (CSAT) Score
	ZeroCater	100%
	ezCater	68%
	Grubhub	45%
	DoorDash	37%
	Cater2.me	33%
	Bite Squad	14%
	Forkable	0%
	Zesty, Inc.	0%
	MealPal	0%

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ZeroCater Customer Service

3.5/5

ZeroCater has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About ZeroCater's Customer Service

Address

115 Stillman St, San Francisco, CA 94107

Website

http://zerocater.com/

Phone Number

(415) 658-5556

ZeroCater Customer Service vs. Competitors

Compared to its competitors, ZeroCater's Customer Service score is rated right above Grubhub, and is preceded by Cater2.me.

COMPANY		Customer Service Score
	Forkable	5/5
	ezCater	3.8/5
	Cater2.me	3.5/5
	ZeroCater	3.5/5
	Grubhub	2.8/5
	DoorDash	2.3/5
	Bite Squad	1.5/5
	Zesty, Inc.	N/A
	MealPal	N/A

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ZeroCater as an Employer

2.9/5

ZeroCater has a 2.9/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of ZeroCater

Arram Sabeti

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

ZeroCater scored a 0 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of ZeroCater would recommend the brand to a friend. ENPS measures how likely ZeroCater employees would recommend working at ZeroCater to a friend.

Net Promoter Score

NPS Score

33%	Promoters
34%	Passive
33%	Detractors

Employee Net Promoter Score

-13

eNPS Score

37%	Promoters
13%	Passive
50%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail