39
NPS
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Bitium
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About Bitium's Brand
"Bitium develops cloud-based identity and access management solutions including single sign-on, password management and analytics for businesses." Among its major competitors, Bitium is ranked in 3rd place for NPS while Freshdesk is 1st, and OneLogin, Inc. is 2nd.
Brand at a Glance
4.1/5
Product Quality
3.6/5
Pricing
5/5
Customer Service
Bitium Ranking
- #2 / 4 of its competitors
Bitium NPS
Bitium's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether Bitium's customers would recommend using the product based on a scale of -100 to 100.
Bitium Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
Bitium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 38 | Aug 2020 | 38 |
How Other Brands Compare
Bitium is ranked second for NPS among its competitors. OneLogin, Inc. and Hootsuite come in first and third, with Oracle coming in at #4.
Bitium |  Oracle |  Hootsuite |  OneLogin, Inc. | |
| Global Ranking | #- | #173 | #225 | #- |
| NPS | 39 | 11 | 24 | 62 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $207.07B | $3.40B | $550.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bitium Product Quality
4.1/5
Bitium has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bitium Product Information
Bitium serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Bitium supports iOS and Web devices and offers products for medium and large sized businesses.
Bitium’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.bitium.com/
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
System Administration Software
Identity & Access Management Software
Password Manager Software
Single Sign On (SSO) Software
Cloud Security Software
Encryption Software
Antivirus Software
Bitium Product Quality vs. Competitors
Compared to its competitors, Bitium's Product Quality score is rated right above Freshdesk, and is preceded by OneLogin, Inc..
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Bitium Pricing
Bitium ROI & Value For Money
3.6/5
Bitium has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Bitium Pricing Plans
Bitium has a pricing structure that accommodates medium and large businesses. Starting from $2/month, Bitium uses a subscription model and offers the following: Business: $2/user/month (includes single sign-on, automated provisioning, SAML integration and Google Auth integration), Business Plus: $4/user/month (increased functionality includes Group Management, KeyVault, Active Directory integration and Multi-Factor Authenti, and Unlimited: $6/user/month (additional features include Advanced Auditing and Reporting, priority Customer Support, enhanced API access, and On-Pre.
Who Uses Bitium?
Medium Businesses
Large Enterprises
Bitium Pricing vs. Competitors
Compared to its competitors, Bitium's ROI score is rated right above Freshdesk, and is preceded by Oracle.
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Bitium Customer Service
5/5
Bitium has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Bitium's Customer Service
Address
2448 Main Street, Santa Monica, CA 90405
Website
https://www.bitium.com/
Bitium Customer Service vs. Competitors
Compared to its competitors, Bitium's Customer Service score is rated right above Hootsuite.
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Bitium as an Employer
3.4/5
Bitium has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bitium scored a 39 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Bitium would recommend the brand to a friend. ENPS measures how likely Bitium employees would recommend working at Bitium to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
