100
NPS
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Blue Prism
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About Blue Prism's Brand
Among its major competitors, Blue Prism is ranked in 1st place for NPS while Fanuc is 2nd, and UiPath is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Blue Prism Ranking
- #1 / 4 of its competitors
Blue Prism NPS
Blue Prism's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Blue Prism's customers would recommend using the product based on a scale of -100 to 100.
Blue Prism Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Blue Prism NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
Blue Prism is ranked first for NPS among its competitors. Fanuc and UiPath come in second and third, with WorkFusion coming in at #4.
Blue Prism |  UiPath |  WorkFusion |  Fanuc | |
| Global Ranking | #- | #399 | #- | #- |
| NPS | 100 | 49 | 0 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.00B | $350.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Blue Prism NPS vs. Competitors
Compared to its competitors, Blue Prism's NPS is rated right above Fanuc.
| COMPANY | NPS Score | |
|---|---|---|
| Blue Prism | 100 |
| Fanuc | 50 |
| UiPath | 49 |
| WorkFusion | 0 |
 | Help/Systems | -25 |
Blue Prism Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Blue Prism users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Blue Prism Customer Loyalty vs. Competitors
Compared to its competitors, Blue Prism's Customer Loyalty score is rated right above Fanuc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Blue Prism | 100% |
| Fanuc | 100% |
| WorkFusion | 100% |
| UiPath | 84% |
| Help/Systems | 68% |
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Blue Prism Product Quality
3.7/5
Blue Prism has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Blue Prism Product Information
Blue Prism’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.blueprism.com
- Company Size
- 201-500 Employees
Blue Prism Product Quality vs. Competitors
Compared to its competitors, Blue Prism's Product Quality score is rated right above Help/Systems, and is preceded by WorkFusion.
| COMPANY | Product Quality Score | |
|---|---|---|
| UiPath | 4.4/5 |
| WorkFusion | 4/5 |
| Blue Prism | 3.7/5 |
| Help/Systems | 3.4/5 |
| Fanuc | 3.2/5 |
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Blue Prism Pricing
Blue Prism ROI & Value For Money
4.5/5
Blue Prism has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Blue Prism Pricing vs. Competitors
Compared to its competitors, Blue Prism's ROI score is rated right above UiPath.
| COMPANY | Pricing Score | |
|---|---|---|
| Blue Prism | 4.5/5 |
| UiPath | 4.2/5 |
| Fanuc | 3.5/5 |
| WorkFusion | 3.5/5 |
| Help/Systems | 3.3/5 |
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Blue Prism Customer Satisfaction (CSAT)
Blue Prism Customer Satisfaction (CSAT) Score
50 / 100
Blue Prism has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Blue Prism Customer Satisfaction vs. Competitors
Compared to its competitors, Blue Prism's Customer Satisfaction score is rated right above Help/Systems, and is preceded by UiPath.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fanuc | 100% |
| WorkFusion | 100% |
| UiPath | 89% |
| Blue Prism | 50% |
| Help/Systems | 33% |
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Blue Prism Customer Service
5/5
Blue Prism has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Blue Prism's Customer Service
Address
Centrix House, Newton Le Willows, WA12 9UY United Kingdom
Website
www.blueprism.com
Blue Prism Customer Service vs. Competitors
Compared to its competitors, Blue Prism's Customer Service score is rated right above UiPath.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Prism | 5/5 |
| UiPath | 4.1/5 |
| WorkFusion | 3.7/5 |
| Fanuc | 3.5/5 |
| Help/Systems | 3.2/5 |
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Blue Prism as an Employer
2.5/5
Blue Prism has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Blue Prism scored a 100 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Blue Prism would recommend the brand to a friend. ENPS measures how likely Blue Prism employees would recommend working at Blue Prism to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
