-25
NPS
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Help/Systems
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About Help/Systems' Brand
Among its major competitors, Help/Systems is ranked in 6th place for NPS while Automation Anywhere is 1st, and Blue Prism is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Help/Systems Ranking
- #4 / 4 of its competitors
Help/Systems NPS
Help/Systems's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Help/Systems's customers would recommend using the product based on a scale of -100 to 100.
Help/Systems Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Help/Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
May 2023 -25 | May 2023 | -25 |
How Other Brands Compare
Help/Systems is ranked #4 for NPS among its competitors. Automation Anywhere and Blue Prism come in first and second, with UiPath coming in at third.
Help/Systems |  UiPath |  Automation Anywhere |  Blue Prism | |
| Global Ranking | #- | #399 | #- | #- |
| NPS | -25 | 49 | 100 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.00B | $30.60B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Help/Systems NPS vs. Competitors
Compared to its competitors, Help/Systems's NPS is rated right below Perforce Software.
| COMPANY | NPS Score | |
|---|---|---|
| Automation Anywhere | 100 |
| Blue Prism | 100 |
| UiPath | 49 |
 | ivanti | 28 |
| TEAMQUEST CORPORATION | N/A |
 | Perforce Software | -6 |
| Help/Systems | -25 |
Help/Systems Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Help/Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Help/Systems Customer Loyalty vs. Competitors
Compared to its competitors, Help/Systems's Customer Loyalty score is rated right above Perforce Software, and is preceded by Automation Anywhere.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Blue Prism | 100% |
| UiPath | 84% |
| ivanti | 81% |
| Automation Anywhere | 68% |
| Help/Systems | 68% |
| Perforce Software | 51% |
| TEAMQUEST CORPORATION | N/A |
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Help/Systems Product Quality
3.4/5
Help/Systems has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Help/Systems Product Information
Help/Systems’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.helpsystems.com
- Company Size
- 201-500 Employees
Help/Systems Product Quality vs. Competitors
Compared to its competitors, Help/Systems's Product Quality score is rated right above Automation Anywhere, and is preceded by Blue Prism.
| COMPANY | Product Quality Score | |
|---|---|---|
| UiPath | 4.4/5 |
| ivanti | 4.1/5 |
| Perforce Software | 4/5 |
| Blue Prism | 3.7/5 |
| Help/Systems | 3.4/5 |
| Automation Anywhere | 3.2/5 |
| TEAMQUEST CORPORATION | N/A |
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Help/Systems Pricing
Help/Systems ROI & Value For Money
3.3/5
Help/Systems has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Help/Systems Pricing vs. Competitors
Compared to its competitors, Help/Systems's ROI score is rated right above TEAMQUEST CORPORATION, and is preceded by Perforce Software.
| COMPANY | Pricing Score | |
|---|---|---|
| Blue Prism | 4.5/5 |
| UiPath | 4.2/5 |
| Automation Anywhere | 4/5 |
| ivanti | 3.5/5 |
| Perforce Software | 3.4/5 |
| Help/Systems | 3.3/5 |
| TEAMQUEST CORPORATION | N/A |
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Help/Systems Customer Satisfaction (CSAT)
Help/Systems Customer Satisfaction (CSAT) Score
33 / 100
Help/Systems has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Help/Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Help/Systems's Customer Satisfaction score is rated right above TEAMQUEST CORPORATION, and is preceded by Blue Prism.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Automation Anywhere | 100% |
| UiPath | 89% |
| ivanti | 89% |
| Perforce Software | 67% |
| Blue Prism | 50% |
| Help/Systems | 33% |
| TEAMQUEST CORPORATION | 0% |
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Help/Systems Customer Service
3.2/5
Help/Systems has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Help/Systems's Customer Service
Address
Eden Prairie, MN
Website
http://www.helpsystems.com
Help/Systems Customer Service vs. Competitors
Compared to its competitors, Help/Systems's Customer Service score is rated right above TEAMQUEST CORPORATION, and is preceded by ivanti.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Prism | 5/5 |
| Automation Anywhere | 4.1/5 |
| UiPath | 4.1/5 |
| Perforce Software | 3.6/5 |
| ivanti | 3.5/5 |
| Help/Systems | 3.2/5 |
| TEAMQUEST CORPORATION | N/A |
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Help/Systems as an Employer
3.4/5
Help/Systems has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Help/Systems scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Help/Systems would recommend the brand to a friend. ENPS measures how likely Help/Systems employees would recommend working at Help/Systems to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
