-6
NPS
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Perforce Software
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About Perforce Software's Brand
Perforce Software offers the industry's most flexible and scalable collaboration and version control platform. Among its major competitors, Perforce Software is ranked in 5th place for NPS while GitHub is 1st, and GitLab is 2nd.
Brand at a Glance
51%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Perforce Software Ranking
- #4 / 4 of its competitors
Perforce Software NPS
Perforce Software's Net Promoter Score (NPS) is a -6 with 40% Promoters, 14% Passives, and 46% Detractors. Net Promoter Score tracks whether Perforce Software's customers would recommend using the product based on a scale of -100 to 100.
Perforce Software Overall NPS
| 40% | Promoters |
|---|---|
| 14% | Passives |
| 46% | Detractors |
Perforce Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Aug 2020 4 | Aug 2020 | 4 |
Dec 2021 -1 | Dec 2021 | -1 |
Jul 2022 2 | Jul 2022 | 2 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2023 3 | Apr 2023 | 3 |
May 2023 -1 | May 2023 | -1 |
Jun 2023 -4 | Jun 2023 | -4 |
Jul 2023 -6 | Jul 2023 | -6 |
Apr 2024 -9 | Apr 2024 | -9 |
Apr 2025 -5 | Apr 2025 | -5 |
How Other Brands Compare
Perforce Software is ranked #4 for NPS among its competitors. GitHub and GitLab come in first and second, with Cherwell Software coming in at third.
Perforce Software |  GitHub |  GitLab |  Cherwell Software | |
| Global Ranking | #- | #313 | #594 | #- |
| NPS | -6 | 50 | 45 | 45 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $2.77B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perforce Software NPS by Usage
Perforce Software's NPS was rated the highest by customers who have used Perforce Software's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Perforce Software NPS vs. Competitors
Compared to its competitors, Perforce Software's NPS is rated right below ECi Software Solutions.
| COMPANY | NPS Score | |
|---|---|---|
| GitHub | 50 |
| GitLab | 45 |
| Cherwell Software | 45 |
 | ECi Software Solutions | 7 |
| Perforce Software | -6 |
Perforce Software Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Perforce Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Perforce Software Customer Loyalty vs. Competitors
Compared to its competitors, Perforce Software's Customer Loyalty score is rated right below Cherwell Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ECi Software Solutions | 93% |
| GitHub | 83% |
| GitLab | 82% |
| Cherwell Software | 65% |
| Perforce Software | 51% |
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Perforce Software Product Quality
4/5
Perforce Software has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Perforce Software Product Information
Perforce Software serves markets in the United States, Asia, Europe, Australia, Canada, Latin America, Germany, and Mexico. Perforce Software supports Web devices and offers products for medium and large sized businesses.
Perforce Software’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Perforce Software's product the highest. Reviewers from the Energy and Manufacturing industry rated Perforce Software the lowest at 3.
- Website
- http://www.perforce.com
- Company Size
- 201-500 Employees
Industry
Tech
Languages Supported
English
Quick Insights into Perforce Software Product Quality
Perforce Software's Product Quality score was rated highest by customers who have used Perforce Software's products/services for 5 to 10 Years, and rated lowest by customers from the Utilities industry.
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Ranked Perforce Software Product Quality the Highest
Ranked Perforce Software Product Quality the Lowest
Perforce Software Product Quality Score by Usage
Perforce Software's Product Quality score was rated the highest by customers who have used Perforce Software's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Perforce Software Product Quality Score by Industry
Perforce Software's Product Quality score was rated the highest by Tech industry customers, and the lowest by Utilities industry customers.
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Perforce Software Product Quality vs. Competitors
Compared to its competitors, Perforce Software's Product Quality score is rated right above ECi Software Solutions, and is preceded by Cherwell Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| GitHub | 4.3/5 |
| GitLab | 4.2/5 |
| Cherwell Software | 4.1/5 |
| Perforce Software | 4/5 |
| ECi Software Solutions | 3.2/5 |
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Perforce Software Pricing
Perforce Software ROI & Value For Money
3.4/5
Perforce Software has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Perforce Software Pricing Plans
Perforce Software has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Perforce Software?
Medium Businesses
Large Enterprises
Quick Insights into Perforce Software ROI
Perforce Software's ROI score was rated highest by customers from the Tech industry.
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Ranked Perforce Software ROI the Highest
Perforce Software ROI Score by Industry
Perforce Software's ROI score was rated 3.4 stars by Tech industry customers.
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Perforce Software Pricing vs. Competitors
Compared to its competitors, Perforce Software's ROI score is rated right above ECi Software Solutions, and is preceded by Cherwell Software.
| COMPANY | Pricing Score | |
|---|---|---|
| GitLab | 4.3/5 |
| GitHub | 4.2/5 |
| Cherwell Software | 4/5 |
| Perforce Software | 3.4/5 |
| ECi Software Solutions | 2.4/5 |
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Perforce Software Customer Satisfaction (CSAT)
Perforce Software Customer Satisfaction (CSAT) Score
67 / 100
Perforce Software has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Perforce Software Customer Satisfaction vs. Competitors
Compared to its competitors, Perforce Software's Customer Satisfaction score is rated right above ECi Software Solutions, and is preceded by GitHub.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GitLab | 86% |
| GitHub | 80% |
| Perforce Software | 67% |
| ECi Software Solutions | 30% |
| Cherwell Software | 0% |
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Perforce Software Customer Service
3.6/5
Perforce Software has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Perforce Software's Customer Service
Address
400 N 1st Ave Suite 200, Minneapolis, MN 55401
Website
http://www.perforce.com
Phone Number
(510)864-7400
Perforce Software Customer Service vs. Competitors
Compared to its competitors, Perforce Software's Customer Service score is rated right above Cherwell Software, and is preceded by GitHub.
| COMPANY | Customer Service Score | |
|---|---|---|
| GitLab | 4.2/5 |
| GitHub | 4/5 |
| Perforce Software | 3.6/5 |
| Cherwell Software | 2.8/5 |
| ECi Software Solutions | 1.9/5 |
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Perforce Software as an Employer
3.9/5
Perforce Software has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Perforce Software scored a -6 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Perforce Software would recommend the brand to a friend. ENPS measures how likely Perforce Software employees would recommend working at Perforce Software to a friend.
Net Promoter Score
-6
NPS Score
| 40% | Promoters |
|---|---|
| 14% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
