50
NPS
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Fanuc
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About Fanuc's Brand
Fanuc Corp is a Japan-based company engaged in the manufacturing of factory automation and robots. It is headquartered in Minamitsuru-gun, Yamanashi Prefecture. Among its major competitors, Fanuc is ranked in 3rd place for NPS while Blue Prism is 1st, and ABB is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Fanuc Ranking
- #1 / 4 of its competitors
Fanuc NPS
Fanuc's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Fanuc's customers would recommend using the product based on a scale of -100 to 100.
Fanuc Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Fanuc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Jul 2023 50 | Jul 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fanuc NPS vs. Competitors
Compared to its competitors, Fanuc's NPS is rated right above Siemens, and is preceded by ABB.
| COMPANY | NPS Score | |
|---|---|---|
 | Blue Prism | 100 |
 | ABB | 53 |
| Fanuc | 50 |
 | Siemens | 37 |
 | Teradyne | 36 |
 | ABB Ltd | 27 |
 | iRobot | 11 |
 | IPG Photonics | 0 |
 | Kuka | N/A |
Fanuc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fanuc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fanuc Customer Loyalty vs. Competitors
Compared to its competitors, Fanuc's Customer Loyalty score is rated right above ABB, and is preceded by Blue Prism.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Blue Prism | 100% |
| Fanuc | 100% |
| ABB | 98% |
| ABB Ltd | 83% |
| Siemens | 80% |
| IPG Photonics | 79% |
| Teradyne | 74% |
| iRobot | 71% |
| Kuka | N/A |
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Fanuc Product Quality
3.2/5
Fanuc has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Fanuc Product Information
Fanuc’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.fanuc.co.jp
- Company Size
- 5,001-10,000 Employees
Fanuc Product Quality vs. Competitors
Compared to its competitors, Fanuc's Product Quality score is rated right above Kuka, and is preceded by iRobot.
| COMPANY | Product Quality Score | |
|---|---|---|
| ABB | 4.3/5 |
| Siemens | 4/5 |
| Teradyne | 4/5 |
| ABB Ltd | 4/5 |
| Blue Prism | 3.7/5 |
| IPG Photonics | 3.7/5 |
| iRobot | 3.3/5 |
| Fanuc | 3.2/5 |
| Kuka | N/A |
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Fanuc Pricing
Fanuc ROI & Value For Money
3.5/5
Fanuc has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Fanuc Pricing vs. Competitors
Compared to its competitors, Fanuc's ROI score is rated right above iRobot, and is preceded by ABB Ltd.
| COMPANY | Pricing Score | |
|---|---|---|
| Blue Prism | 4.5/5 |
| ABB | 4.2/5 |
| Teradyne | 4.1/5 |
| Siemens | 4/5 |
| ABB Ltd | 3.8/5 |
| Fanuc | 3.5/5 |
| iRobot | 3.3/5 |
| IPG Photonics | 3.3/5 |
| Kuka | N/A |
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Fanuc Customer Satisfaction (CSAT)
Fanuc Customer Satisfaction (CSAT) Score
100 / 100
Fanuc has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fanuc Customer Satisfaction vs. Competitors
Compared to its competitors, Fanuc's Customer Satisfaction score is rated right above IPG Photonics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fanuc | 100% |
| IPG Photonics | 87% |
| ABB | 85% |
| Teradyne | 79% |
| Siemens | 78% |
| ABB Ltd | 74% |
| iRobot | 60% |
| Blue Prism | 50% |
| Kuka | 0% |
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Fanuc Customer Service
3.5/5
Fanuc has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Fanuc's Customer Service
Address
3580 Shibokusa Aza-Kobanba, Yamanashi Prefecture, 401-0597
Website
www.fanuc.co.jp
Phone Number
7
Fanuc Customer Service vs. Competitors
Compared to its competitors, Fanuc's Customer Service score is rated right above iRobot, and is preceded by IPG Photonics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Blue Prism | 5/5 |
| ABB | 4.2/5 |
| Teradyne | 4.2/5 |
| Siemens | 4/5 |
| ABB Ltd | 3.9/5 |
| IPG Photonics | 3.6/5 |
| Fanuc | 3.5/5 |
| iRobot | 3.4/5 |
| Kuka | N/A |
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Consumer vs. Employees
Fanuc scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Fanuc would recommend the brand to a friend. ENPS measures how likely Fanuc employees would recommend working at Fanuc to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
