0
NPS
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BNSF Logistics
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About BNSF Logistics' Brand
BNSF Logistics is technology & people-driven, providing global 3rd-party logistics from over 25 offices in the US. Among its major competitors, BNSF Logistics is ranked in 2nd place for NPS while Jb hunt is 1st, and Freightquote is 3rd. Overall, BNSF Logistics has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
BNSF Logistics Ranking
- #2 / 4 of its competitors
BNSF Logistics NPS
BNSF Logistics's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether BNSF Logistics's customers would recommend using the product based on a scale of -100 to 100.
BNSF Logistics Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
BNSF Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Dec 2020 33 | Dec 2020 | 33 |
Nov 2021 50 | Nov 2021 | 50 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2024 -15 | Mar 2024 | -15 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
BNSF Logistics is ranked second for NPS among its competitors. Jb hunt and Freightquote come in first and third, with XPO coming in at #4.
BNSF Logistics |  Jb hunt |  Freightquote |  XPO | |
| Global Ranking | #- | #580 | #- | #- |
| NPS | 0 | 33 | 0 | -38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $17.77B | $12.51B | $12.21B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BNSF Logistics NPS vs. Competitors
Compared to its competitors, BNSF Logistics's NPS is rated right above Freightquote, and is preceded by Jb hunt.
| COMPANY | NPS Score | |
|---|---|---|
| Jb hunt | 33 |
| BNSF Logistics | 0 |
| Freightquote | 0 |
 | CEVA Logistics | -6 |
 | C.H. Robinson | -14 |
| XPO | -38 |
BNSF Logistics Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of BNSF Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BNSF Logistics Customer Loyalty vs. Competitors
Compared to its competitors, BNSF Logistics's Customer Loyalty score is rated right above Jb hunt, and is preceded by Freightquote.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Freightquote | 100% |
| BNSF Logistics | 83% |
| Jb hunt | 74% |
| C.H. Robinson | 71% |
| CEVA Logistics | 68% |
| XPO | 54% |
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BNSF Logistics Product Quality
3/5
BNSF Logistics has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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BNSF Logistics Product Information
BNSF Logistics’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Logistics and Supply Chain
BNSF Logistics Product Quality vs. Competitors
Compared to its competitors, BNSF Logistics's Product Quality score is rated right above CEVA Logistics, and is preceded by Jb hunt.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jb hunt | 3.5/5 |
| BNSF Logistics | 3/5 |
| CEVA Logistics | 2.9/5 |
| C.H. Robinson | 2.9/5 |
| Freightquote | 2.7/5 |
| XPO | 2.4/5 |
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BNSF Logistics Pricing
BNSF Logistics ROI & Value For Money
3.3/5
BNSF Logistics has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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BNSF Logistics Pricing vs. Competitors
Compared to its competitors, BNSF Logistics's ROI score is rated right above CEVA Logistics, and is preceded by Jb hunt.
| COMPANY | Pricing Score | |
|---|---|---|
| Jb hunt | 3.6/5 |
| BNSF Logistics | 3.3/5 |
| CEVA Logistics | 3/5 |
| C.H. Robinson | 3/5 |
| Freightquote | 2.7/5 |
| XPO | 2.2/5 |
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BNSF Logistics Customer Satisfaction (CSAT)
BNSF Logistics Customer Satisfaction (CSAT) Score
25 / 100
BNSF Logistics has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BNSF Logistics Customer Satisfaction vs. Competitors
Compared to its competitors, BNSF Logistics's Customer Satisfaction score is rated right above Freightquote, and is preceded by XPO.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jb hunt | 60% |
| C.H. Robinson | 53% |
| CEVA Logistics | 52% |
| XPO | 36% |
| BNSF Logistics | 25% |
| Freightquote | 0% |
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BNSF Logistics Customer Service
3/5
BNSF Logistics has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About BNSF Logistics's Customer Service
Address
3501 Olympus Blvd, Coppell, TX 75019
Website
https://www.bnsflogistics.com/
Phone Number
800-275-8521
BNSF Logistics's Social Links
BNSF Logistics Customer Service vs. Competitors
Compared to its competitors, BNSF Logistics's Customer Service score is rated right above CEVA Logistics, and is preceded by Jb hunt.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jb hunt | 3.4/5 |
| BNSF Logistics | 3/5 |
| CEVA Logistics | 3/5 |
| C.H. Robinson | 3/5 |
| Freightquote | 2.7/5 |
| XPO | 2.1/5 |
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BNSF Logistics as an Employer
4.3/5
BNSF Logistics has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BNSF Logistics scored a 0 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of BNSF Logistics would recommend the brand to a friend. ENPS measures how likely BNSF Logistics employees would recommend working at BNSF Logistics to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 67% | Promoters |
|---|---|
| 20% | Passive |
| 13% | Detractors |
