-43
NPS
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Bob Evans
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About Bob Evans' Brand
"Bob Evans Farms operates Bob Evans restaurants in 18 states, Mimi's Cafe restaurants in 22 states and sells food frozen and refrigerated food products" Among its major competitors, Bob Evans is ranked in 5th place for NPS while Olive Garden is 1st, and Dennys is 2nd.
Brand at a Glance
76%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Bob Evans CMO
Bob Evans Ranking
- #4 / 4 of its competitors
Bob Evans NPS
Bob Evans's Net Promoter Score (NPS) is a -43 with 24% Promoters, 9% Passives, and 67% Detractors. Net Promoter Score tracks whether Bob Evans's customers would recommend using the product based on a scale of -100 to 100.
Bob Evans Overall NPS
| 24% | Promoters |
|---|---|
| 9% | Passives |
| 67% | Detractors |
Bob Evans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -42 | Feb 2025 | -42 |
Mar 2025 -42 | Mar 2025 | -42 |
Apr 2025 -44 | Apr 2025 | -44 |
May 2025 -44 | May 2025 | -44 |
Jun 2025 -42 | Jun 2025 | -42 |
Jul 2025 -44 | Jul 2025 | -44 |
Aug 2025 -44 | Aug 2025 | -44 |
Sep 2025 -44 | Sep 2025 | -44 |
Oct 2025 -44 | Oct 2025 | -44 |
Nov 2025 -43 | Nov 2025 | -43 |
Dec 2025 -43 | Dec 2025 | -43 |
Jan 2026 -43 | Jan 2026 | -43 |
How Other Brands Compare
Bob Evans is ranked #4 for NPS among its competitors. Olive Garden and Dennys come in first and second, with Cracker Barrel coming in at third.
Bob Evans |  Dennys |  Olive Garden |  Cracker Barrel | |
| Global Ranking | #- | #243 | #429 | #- |
| NPS | -43 | 2 | 6 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.17B | $18.78B | $4.07B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bob Evans NPS by Gender
Bob Evans's NPS was rated -60 by both Female and Male customers on Comparably.
Male
-60
Bob Evans's NPS was rated -60 by Male customers on Comparably.
15%
Promoters
10%
Passives
75%
Detractors
Female
-60
Bob Evans's NPS was rated -60 by Female customers on Comparably.
17%
Promoters
6%
Passives
77%
Detractors
Bob Evans NPS by Ethnicity
Bob Evans's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -55 | Caucasian | -55 |
African American/Black -67 | African American/Black | -67 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -95 | Other | -95 |
Bob Evans NPS by Age
Bob Evans's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Bob Evans NPS by Usage
Bob Evans's NPS was rated the highest by customers who have used Bob Evans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -57 | 5 to 10 Years | -57 |
Over 10 Years -63 | Over 10 Years | -63 |
Bob Evans NPS vs. Competitors
Compared to its competitors, Bob Evans's NPS is rated right below IHOP.
| COMPANY | NPS Score | |
|---|---|---|
| Olive Garden | 6 |
| Dennys | 2 |
| Cracker Barrel | -11 |
 | IHOP | -21 |
| Bob Evans | -43 |
Bob Evans Customer Reviews
Out of the 32 Bob Evans customer reviews 16 were positive and 16 were constructive. Bob Evans customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bob Evans Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Bob Evans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bob Evans Customer Loyalty Score by Gender
Male customers rated Bob Evans's Customer Loyalty score 9% higher than Female customers.
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Male
79%
Yes
Female
70%
Yes
Bob Evans Customer Loyalty Score by Ethnicity
Bob Evans's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bob Evans.
73
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
72
out of 100
Other
Bob Evans Customer Loyalty Score by Age
Bob Evans's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 10% | 26-30 | 10% |
36-40 40% | 36-40 | 40% |
41-45 55% | 41-45 | 55% |
46-50 70% | 46-50 | 70% |
51-55 76% | 51-55 | 76% |
56-60 74% | 56-60 | 74% |
61-65 64% | 61-65 | 64% |
66+ 85% | 66+ | 85% |
Bob Evans Customer Loyalty Score by Usage
Bob Evans's Customer Loyalty score was rated the highest by customers who have used Bob Evans's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bob Evans Customer Loyalty Score by Industry
Bob Evans's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Hospitality industry customers.
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Bob Evans Customer Loyalty vs. Competitors
Compared to its competitors, Bob Evans's Customer Loyalty score is rated right above IHOP, and is preceded by Cracker Barrel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dennys | 79% |
| Olive Garden | 77% |
| Cracker Barrel | 77% |
| Bob Evans | 76% |
| IHOP | 70% |
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Bob Evans Product Quality
2.6/5
Bob Evans has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Bob Evans Product Information
Bob Evans’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Bob Evans's product the highest. Reviewers from the Banking and Financial Services industry rated Bob Evans the lowest at 2.4.
- Website
- http://www.bobevans.com/
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Quick Insights into Bob Evans Product Quality
Bob Evans's Product Quality score was rated highest by customers who have used Bob Evans's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Bob Evans Product Quality the Highest
Ranked Bob Evans Product Quality the Lowest
Bob Evans Product Quality Score by Gender
Male customers rated Bob Evans's Product Quality score 0.2 stars higher than Female customers.
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Male
2.4/5
Female
2.2/5
Bob Evans Product Quality Score by Ethnicity
Bob Evans's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bob Evans.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.5 | Other | 1.5 |
Bob Evans Product Quality Score by Age
Bob Evans's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 4.1 | 46-50 | 4.1 |
51-55 2.9 | 51-55 | 2.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.3 | 66+ | 2.3 |
Bob Evans Product Quality Score by Usage
Bob Evans's Product Quality score was rated the highest by customers who have used Bob Evans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bob Evans Product Quality Score by Industry
Bob Evans's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
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Bob Evans Product Quality vs. Competitors
Compared to its competitors, Bob Evans's Product Quality score is rated right below IHOP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Dennys | 3.2/5 |
| Cracker Barrel | 3.1/5 |
| IHOP | 2.8/5 |
| Bob Evans | 2.6/5 |
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Bob Evans Pricing
Bob Evans ROI & Value For Money
2.6/5
Bob Evans has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Bob Evans Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Bob Evans.
Quick Insights into Bob Evans ROI
Bob Evans's ROI score was rated highest by customers who have used Bob Evans's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Bob Evans ROI the Highest
Ranked Bob Evans ROI the Lowest
Bob Evans ROI Score by Gender
Bob Evans's ROI score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Bob Evans ROI Score by Ethnicity
Bob Evans's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bob Evans.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.5 | Other | 1.5 |
Bob Evans ROI Score by Age
Bob Evans's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bob Evans.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.6 | 41-45 | 1.6 |
46-50 3.9 | 46-50 | 3.9 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.6 | 66+ | 2.6 |
Bob Evans ROI Score by Usage
Bob Evans's ROI score was rated the highest by customers who have used Bob Evans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bob Evans ROI Score by Industry
Bob Evans's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Legal industry customers.
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Bob Evans Pricing vs. Competitors
Compared to its competitors, Bob Evans's ROI score is rated right below IHOP.
| COMPANY | Pricing Score | |
|---|---|---|
| Olive Garden | 3.3/5 |
| Dennys | 3.2/5 |
| Cracker Barrel | 2.8/5 |
| IHOP | 2.7/5 |
| Bob Evans | 2.6/5 |
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Bob Evans Customer Satisfaction (CSAT)
Bob Evans Customer Satisfaction (CSAT) Score
38 / 100
Bob Evans has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
18%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bob Evans Customer Satisfaction
Bob Evans's Customer Satisfaction score was rated highest by customers who have used Bob Evans's products/services for 1 to 2 Years, and rated lowest by customers who have used Bob Evans's products/services for Less than 1 Year.
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Ranked Bob Evans Customer Satisfaction the Highest
Ranked Bob Evans Customer Satisfaction the Lowest
Bob Evans Customer Satisfaction Score by Gender
Bob Evans's Customer Satisfaction score was rated 30 by both Female and Male customers on Comparably.
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30 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 28% | |
Very Dissatisfied | 37% |
30 / 100
FemaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 15% | |
Very Dissatisfied | 49% |
Bob Evans Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bob Evans' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
24%
Satisfied
9%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
22%
Very Dissatisfied
39%
CSAT according to African American/Black
Bob Evans' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
Bob Evans' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Bob Evans' Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
74%
Bob Evans Customer Satisfaction Score by Age
Bob Evans's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 62% | |||||||||||||||
| 51-55 | 43% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 34% |
Bob Evans Customer Satisfaction Score by Usage
Bob Evans's Customer Satisfaction score was rated the highest by customers who have used Bob Evans's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Bob Evans Customer Satisfaction Score by Industry
Bob Evans's Customer Satisfaction score was rated the highest by Military and Defense industry customers, and the lowest by Legal industry customers.
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"label": "Education",
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"label": "Healthcare, Hospitals and Medicine",
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"label": "Legal",
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"groupId": 535,
"score": 25,
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"label": "Public Safety",
"groupId": 551,
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"stars": 0,
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"scoreClassName": "",
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{
"label": "Restaurants",
"groupId": 558,
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"stars": 0,
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"label": "Retail",
"groupId": 559,
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"stars": 0,
"csatScore": 40,
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{
"label": "Transportation",
"groupId": 567,
"score": 33,
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}Bob Evans Customer Satisfaction vs. Competitors
Compared to its competitors, Bob Evans's Customer Satisfaction score is rated right below IHOP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Olive Garden | 61% |
| Dennys | 61% |
| Cracker Barrel | 52% |
| IHOP | 45% |
| Bob Evans | 38% |
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Bob Evans Customer Service
2.6/5
Bob Evans has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Bob Evans's Customer Service
Address
New Albany, OH
Website
http://www.bobevans.com/
Quick Insights into Bob Evans Customer Service
Bob Evans's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Bob Evans' Customer Service score.
Ranked Bob Evans Customer Service the Highest
Ranked Bob Evans Customer Service the Lowest
Bob Evans Customer Service Score by Gender
Bob Evans's Customer Service score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Bob Evans Customer Service Score by Ethnicity
Bob Evans's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bob Evans.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 1.8 | African American/Black | 1.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 1.5 | Other | 1.5 |
Bob Evans Customer Service Score by Age
Bob Evans's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bob Evans.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
36-40 2 | 36-40 | 2 |
41-45 1.7 | 41-45 | 1.7 |
46-50 4 | 46-50 | 4 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
Bob Evans Customer Service Score by Usage
Bob Evans's Customer Service score was rated the highest by customers who have used Bob Evans's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bob Evans Customer Service Score by Industry
Bob Evans's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Legal industry customers.
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Bob Evans Customer Service vs. Competitors
Compared to its competitors, Bob Evans's Customer Service score is rated right below IHOP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Dennys | 3.2/5 |
| Cracker Barrel | 2.9/5 |
| IHOP | 2.7/5 |
| Bob Evans | 2.6/5 |
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Bob Evans as an Employer
2.4/5
Bob Evans has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Bob Evans scored a -43 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Bob Evans would recommend the brand to a friend. ENPS measures how likely Bob Evans employees would recommend working at Bob Evans to a friend.
Net Promoter Score
-43
NPS Score
| 24% | Promoters |
|---|---|
| 9% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 22% | Promoters |
|---|---|
| 13% | Passive |
| 65% | Detractors |
