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NPS
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Bone Fish
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About Bone Fish's Brand
Bone Fish is a free provider of white label dating solutions. The Bone Fish service allows its associates to create fully customizable Among its major competitors, Bone Fish is ranked in 3rd place for NPS while Bloomin' Brands is 1st, and Carrabba's Italian Grill is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Bone Fish Ranking
- #3 / 4 of its competitors
Bone Fish NPS
Bone Fish's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Bone Fish's customers would recommend using the product based on a scale of -100 to 100.
Bone Fish Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Bone Fish NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
How Other Brands Compare
Bone Fish is ranked third for NPS among its competitors. Bloomin' Brands and Carrabba's Italian Grill come in first and second, with Outback Steakhouse coming in at #4.
Bone Fish |  Outback Steakhouse |  Bloomin' Brands |  Carrabba's Italian Grill | |
| Global Ranking | #- | #431 | #528 | #975 |
| NPS | 0 | -16 | 22 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.42B | $2.31B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bone Fish NPS vs. Competitors
Compared to its competitors, Bone Fish's NPS is rated right above Red Lobster, and is preceded by Carrabba's Italian Grill.
| COMPANY | NPS Score | |
|---|---|---|
| Bloomin' Brands | 22 |
| Carrabba's Italian Grill | 4 |
| Bone Fish | 0 |
 | Red Lobster | -10 |
| Outback Steakhouse | -16 |
Bone Fish Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bone Fish users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bone Fish Customer Loyalty vs. Competitors
Compared to its competitors, Bone Fish's Customer Loyalty score is rated right above Carrabba's Italian Grill.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bone Fish | 100% |
| Carrabba's Italian Grill | 79% |
| Bloomin' Brands | 77% |
| Red Lobster | 76% |
| Outback Steakhouse | 69% |
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Bone Fish Product Quality
4/5
Bone Fish has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Bone Fish Product Information
Bone Fish’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.bone-fish.com
- Company Size
- 11-50 Employees
Bone Fish Product Quality vs. Competitors
Compared to its competitors, Bone Fish's Product Quality score is rated right above Bloomin' Brands.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bone Fish | 4/5 |
| Bloomin' Brands | 3.5/5 |
| Carrabba's Italian Grill | 3.4/5 |
| Red Lobster | 3.2/5 |
| Outback Steakhouse | 2.7/5 |
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Bone Fish Pricing
Bone Fish ROI & Value For Money
3.5/5
Bone Fish has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Bone Fish Pricing vs. Competitors
Compared to its competitors, Bone Fish's ROI score is rated right above Carrabba's Italian Grill, and is preceded by Bloomin' Brands.
| COMPANY | Pricing Score | |
|---|---|---|
| Bloomin' Brands | 3.5/5 |
| Bone Fish | 3.5/5 |
| Carrabba's Italian Grill | 3.3/5 |
| Red Lobster | 2.9/5 |
| Outback Steakhouse | 2.6/5 |
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Bone Fish Customer Satisfaction (CSAT)
Bone Fish Customer Satisfaction (CSAT) Score
100 / 100
Bone Fish has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bone Fish Customer Satisfaction vs. Competitors
Compared to its competitors, Bone Fish's Customer Satisfaction score is rated right above Bloomin' Brands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bone Fish | 100% |
| Bloomin' Brands | 61% |
| Carrabba's Italian Grill | 61% |
| Red Lobster | 58% |
| Outback Steakhouse | 45% |
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Bone Fish Customer Service
4/5
Bone Fish has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Bone Fish's Customer Service
Website
http://www.bone-fish.com
Bone Fish Customer Service vs. Competitors
Compared to its competitors, Bone Fish's Customer Service score is rated right above Bloomin' Brands.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bone Fish | 4/5 |
| Bloomin' Brands | 3.5/5 |
| Carrabba's Italian Grill | 3.4/5 |
| Red Lobster | 3.1/5 |
| Outback Steakhouse | 2.7/5 |
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Bone Fish as an Employer
2.6/5
Bone Fish has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bone Fish scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Bone Fish would recommend the brand to a friend. ENPS measures how likely Bone Fish employees would recommend working at Bone Fish to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
