-100
NPS
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CannaSOS
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About CannaSOS' Brand
Social web platform to explore, rate and review the medical aspects of cannabis. Among its major competitors, CannaSOS is ranked in 5th place for NPS while Leafly is 1st, and Meta is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CannaSOS Ranking
- #4 / 4 of its competitors
CannaSOS NPS
CannaSOS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CannaSOS's customers would recommend using the product based on a scale of -100 to 100.
CannaSOS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CannaSOS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
How Other Brands Compare
CannaSOS is ranked #4 for NPS among its competitors. Meta and reddit come in first and second, with Yelp coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CannaSOS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CannaSOS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CannaSOS Customer Loyalty vs. Competitors
Compared to its competitors, CannaSOS's Customer Loyalty score is rated right above Leafly.
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CannaSOS Product Quality
1.5/5
CannaSOS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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CannaSOS Product Information
CannaSOS’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://cannasos.com
- Company Size
- 11-50 Employees
CannaSOS Product Quality vs. Competitors
Compared to its competitors, CannaSOS's Product Quality score is rated right above WayBetter, and is preceded by Yelp.
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CannaSOS Pricing
CannaSOS ROI & Value For Money
1.5/5
CannaSOS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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CannaSOS Pricing vs. Competitors
Compared to its competitors, CannaSOS's ROI score is rated right above WayBetter, and is preceded by Yelp.
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CannaSOS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CannaSOS Customer Satisfaction vs. Competitors
Compared to its competitors, CannaSOS's Customer Satisfaction score is rated right above WayBetter, and is preceded by reddit.
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CannaSOS Customer Service
1.5/5
CannaSOS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About CannaSOS's Customer Service
Address
Canada
Website
https://cannasos.com
Phone Number
(416) 471-7884
CannaSOS Customer Service vs. Competitors
Compared to its competitors, CannaSOS's Customer Service score is rated right above WayBetter, and is preceded by Yelp.
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Consumer vs. Employees
CannaSOS scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CannaSOS would recommend the brand to a friend. ENPS measures how likely CannaSOS employees would recommend working at CannaSOS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
