100
NPS
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Capgemini Consulting
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About Capgemini Consulting's Brand
Provider of consulting services to businesses. The company offers strategy and transformation consulting services to businesses and also advises and supports organizations in transforming their businesses. Among its major competitors, Capgemini Consulting is ranked in 1st place for NPS while Accenture Technology Labs is 2nd, and Deloitte (US) is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Capgemini Consulting Ranking
- #1 / 4 of its competitors
Capgemini Consulting NPS
Capgemini Consulting's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Capgemini Consulting's customers would recommend using the product based on a scale of -100 to 100.
Capgemini Consulting Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Capgemini Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
Capgemini Consulting is ranked first for NPS among its competitors. Deloitte (US) and Infosys come in second and third, with Cognizant Technology Solutions coming in at #4.
Capgemini Consulting |  Deloitte (US) |  Cognizant Technology Solutions |  Infosys | |
| Global Ranking | #- | #154 | #423 | #502 |
| NPS | 100 | 27 | 5 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $26.75B | $80.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Capgemini Consulting NPS vs. Competitors
Compared to its competitors, Capgemini Consulting's NPS is rated right above Accenture Technology Labs.
Capgemini Consulting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Capgemini Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Capgemini Consulting Customer Loyalty vs. Competitors
Compared to its competitors, Capgemini Consulting's Customer Loyalty score is rated right above Accenture Technology Labs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Capgemini Consulting | 100% |
 | Accenture Technology Labs | 100% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| Cognizant Technology Solutions | 82% |
| Deloitte (US) | 72% |
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Capgemini Consulting Product Quality
5/5
Capgemini Consulting has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Capgemini Consulting Product Information
Capgemini Consulting’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.capgemini-consulting.com
- Company Size
- 10,000+ Employees
Capgemini Consulting Product Quality vs. Competitors
Compared to its competitors, Capgemini Consulting's Product Quality score is rated right above Accenture Technology Labs.
| COMPANY | Product Quality Score | |
|---|---|---|
| Capgemini Consulting | 5/5 |
| Accenture Technology Labs | 4.5/5 |
| Deloitte (US) | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
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Capgemini Consulting Pricing
Capgemini Consulting ROI & Value For Money
4.5/5
Capgemini Consulting has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Capgemini Consulting Pricing vs. Competitors
Compared to its competitors, Capgemini Consulting's ROI score is rated right above Accenture Technology Labs.
| COMPANY | Pricing Score | |
|---|---|---|
| Capgemini Consulting | 4.5/5 |
| Accenture Technology Labs | 4.5/5 |
| Deloitte (US) | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
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Capgemini Consulting Customer Satisfaction (CSAT)
Capgemini Consulting Customer Satisfaction (CSAT) Score
100 / 100
Capgemini Consulting has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Capgemini Consulting Customer Satisfaction vs. Competitors
Compared to its competitors, Capgemini Consulting's Customer Satisfaction score is rated right above Accenture Technology Labs.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Capgemini Consulting | 100% |
| Accenture Technology Labs | 100% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| Deloitte (US) | 73% |
| Cognizant Technology Solutions | 64% |
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Capgemini Consulting Customer Service
5/5
Capgemini Consulting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Capgemini Consulting's Customer Service
Address
Tour Europlaza - 20, Paris, 92927
Website
www.capgemini-consulting.com
Capgemini Consulting Customer Service vs. Competitors
Compared to its competitors, Capgemini Consulting's Customer Service score is rated right above Accenture Technology Labs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Capgemini Consulting | 5/5 |
| Accenture Technology Labs | 4.5/5 |
| Deloitte (US) | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Infosys | 3.8/5 |
| Cognizant Technology Solutions | 3.5/5 |
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Capgemini Consulting as an Employer
4.5/5
Capgemini Consulting has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Capgemini Consulting scored a 100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Capgemini Consulting would recommend the brand to a friend. ENPS measures how likely Capgemini Consulting employees would recommend working at Capgemini Consulting to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
