67
NPS
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Captify Media
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About Captify Media's Brand
Captify is the global leader in Search Intelligence. Captify powers business, marketing and media decisions through search. Among its major competitors, Captify Media is ranked in 1st place for NPS while Google is 2nd, and Sizmek is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Captify Media Ranking
- #1 / 4 of its competitors
Captify Media NPS
Captify Media's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Captify Media's customers would recommend using the product based on a scale of -100 to 100.
Captify Media Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Captify Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Nov 2020 50 | Nov 2020 | 50 |
Aug 2021 66 | Aug 2021 | 66 |
How Other Brands Compare
Captify Media is ranked first for NPS among its competitors. Google and GumGum come in second and third, with Quantcast coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Captify Media Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Captify Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Captify Media Customer Loyalty vs. Competitors
Compared to its competitors, Captify Media's Customer Loyalty score is rated right above GumGum, and is preceded by Sizmek.
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Captify Media Product Quality
3.5/5
Captify Media has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Captify Media Product Information
Captify Media’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.captify.co.uk
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Captify Media Product Quality vs. Competitors
Compared to its competitors, Captify Media's Product Quality score is rated right above Magnetic, and is preceded by GumGum.
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Captify Media Pricing
Captify Media ROI & Value For Money
4/5
Captify Media has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Captify Media Pricing vs. Competitors
Compared to its competitors, Captify Media's ROI score is rated right above Quantcast, and is preceded by Google.
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Captify Media Customer Satisfaction (CSAT)
Captify Media Customer Satisfaction (CSAT) Score
100 / 100
Captify Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Captify Media Customer Satisfaction vs. Competitors
Compared to its competitors, Captify Media's Customer Satisfaction score is rated right above Sizmek.
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Captify Media Customer Service
4.1/5
Captify Media has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Captify Media's Customer Service
Address
5 Langley Street, Covent Garden, London, WC2H 9JA United Kingdom
Website
http://www.captify.co.uk
Phone Number
020 7812 6330
Captify Media's Social Links
Captify Media Customer Service vs. Competitors
Compared to its competitors, Captify Media's Customer Service score is rated right above Google.
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