14
NPS
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Carbyne
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About Carbyne's Brand
Why is it that a ride sharing app can get you to a hospital faster than an ambulance? Or that you can video chat with your Mom but not a 911 call taker? That's where Carbyne comes in. Our platforms enable emergency call centers to access the caller’s location, engage in a live video, or use instant chat, so they can handle emergencies faster than ever and get to the right people at the right place and time. We currently provide services to over 400 million people in eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Among its major competitors, Carbyne is ranked in 3rd place for NPS while RapidSOS is 1st, and Motorola is 2nd.
Brand at a Glance
47%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Carbyne Ranking
- #3 / 4 of its competitors
Carbyne NPS
Carbyne's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Carbyne's customers would recommend using the product based on a scale of -100 to 100.
Carbyne Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Carbyne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
Nov 2023 0 | Nov 2023 | 0 |
May 2024 20 | May 2024 | 20 |
Nov 2025 33 | Nov 2025 | 33 |
Dec 2025 15 | Dec 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Carbyne Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Carbyne users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Carbyne Customer Loyalty vs. Competitors
Compared to its competitors, Carbyne's Customer Loyalty score is rated right above Mark43, and is preceded by Intrado.
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Carbyne Product Quality
3.6/5
Carbyne has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Carbyne Product Information
Carbyne’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://carbyne911.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Carbyne Product Quality vs. Competitors
Compared to its competitors, Carbyne's Product Quality score is rated right above Intrado, and is preceded by Motorola.
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Carbyne Pricing
Carbyne ROI & Value For Money
3.8/5
Carbyne has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Carbyne Pricing vs. Competitors
Compared to its competitors, Carbyne's ROI score is rated right above Intrado, and is preceded by Motorola.
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Carbyne Customer Satisfaction (CSAT)
Carbyne Customer Satisfaction (CSAT) Score
60 / 100
Carbyne has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Carbyne Customer Satisfaction vs. Competitors
Compared to its competitors, Carbyne's Customer Satisfaction score is rated right above Intrado, and is preceded by RapidSOS.
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Carbyne Customer Service
3.7/5
Carbyne has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Carbyne's Customer Service
Address
45 W 27th St, New York City, NY 10001
Website
https://carbyne911.com/
Carbyne's Social Links
Carbyne Customer Service vs. Competitors
Compared to its competitors, Carbyne's Customer Service score is rated right above Intrado, and is preceded by Motorola.
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Carbyne as an Employer
3.2/5
Carbyne has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Carbyne scored a 14 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Carbyne would recommend the brand to a friend. ENPS measures how likely Carbyne employees would recommend working at Carbyne to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
