67
NPS
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Cardno
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About Cardno's Brand
Cardno is a professional infrastructure and environmental services company. Our global team of dedicated professionals is united by our Among its major competitors, Cardno is ranked in 1st place for NPS while Arup is 2nd, and CDM Smith is 3rd.
Brand at a Glance
60%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Cardno Ranking
- #1 / 4 of its competitors
Cardno NPS
Cardno's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Cardno's customers would recommend using the product based on a scale of -100 to 100.
Cardno Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Cardno NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Jan 2022 75 | Jan 2022 | 75 |
Jul 2022 66 | Jul 2022 | 66 |
How Other Brands Compare
Cardno is ranked first for NPS among its competitors. Arup and CDM Smith come in second and third, with AECOM coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cardno Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Cardno users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cardno Customer Loyalty vs. Competitors
Compared to its competitors, Cardno's Customer Loyalty score is rated right above GHD, and is preceded by AECOM.
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Cardno Product Quality
4/5
Cardno has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Cardno Product Information
Cardno’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://cardno.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Energy
Enterprise
Government & Legal
Cardno Product Quality vs. Competitors
Compared to its competitors, Cardno's Product Quality score is rated right above Arup.
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Cardno Pricing
Cardno ROI & Value For Money
3.7/5
Cardno has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cardno Pricing vs. Competitors
Compared to its competitors, Cardno's ROI score is rated right above AECOM, and is preceded by CDM Smith.
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Cardno Customer Satisfaction (CSAT)
Cardno Customer Satisfaction (CSAT) Score
100 / 100
Cardno has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cardno Customer Satisfaction vs. Competitors
Compared to its competitors, Cardno's Customer Satisfaction score is rated right above Arup.
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Cardno Customer Service
3.7/5
Cardno has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Cardno's Customer Service
Address
Level 11, 515 St Paul’s Terrace, Fortitude Valley, Valley, WA
Website
http://cardno.com
Phone Number
61733699822
Cardno Customer Service vs. Competitors
Compared to its competitors, Cardno's Customer Service score is rated right above Golder Associates, and is preceded by GHD.
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Cardno as an Employer
3.2/5
Cardno has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Cardno scored a 67 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Cardno would recommend the brand to a friend. ENPS measures how likely Cardno employees would recommend working at Cardno to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 39% | Promoters |
|---|---|
| 9% | Passive |
| 52% | Detractors |
