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NPS
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Golder Associates
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About Golder Associates' Brand
Among its major competitors, Golder Associates is ranked in 7th place for NPS while CH2M is 1st, and Carollo Engineers is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Golder Associates Ranking
- #4 / 4 of its competitors
Golder Associates NPS
Golder Associates's Net Promoter Score (NPS) is a -1 with 28% Promoters, 43% Passives, and 29% Detractors. Net Promoter Score tracks whether Golder Associates's customers would recommend using the product based on a scale of -100 to 100.
Golder Associates Overall NPS
| 28% | Promoters |
|---|---|
| 43% | Passives |
| 29% | Detractors |
Golder Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 33 | May 2022 | 33 |
Jul 2022 25 | Jul 2022 | 25 |
Jun 2023 40 | Jun 2023 | 40 |
Oct 2024 17 | Oct 2024 | 17 |
Jul 2025 -1 | Jul 2025 | -1 |
How Other Brands Compare
Golder Associates is ranked #4 for NPS among its competitors. CH2M and Stantec come in first and second, with Jacobs coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golder Associates NPS vs. Competitors
Compared to its competitors, Golder Associates's NPS is rated right above SNC Lavalin, and is preceded by Jacobs.
| COMPANY | NPS Score | |
|---|---|---|
 | CH2M | 100 |
 | Carollo Engineers | 40 |
 | Arcadis | 25 |
 | Stantec | 24 |
 | GHD | 15 |
 | Jacobs | 11 |
| Golder Associates | -1 |
 | SNC Lavalin | -10 |
Golder Associates Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Golder Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Golder Associates Customer Loyalty vs. Competitors
Compared to its competitors, Golder Associates's Customer Loyalty score is rated right above CH2M, and is preceded by GHD.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Stantec | 79% |
| SNC Lavalin | 75% |
| Carollo Engineers | 73% |
| Arcadis | 70% |
| Jacobs | 69% |
| GHD | 55% |
| Golder Associates | 55% |
| CH2M | N/A |
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Golder Associates Product Quality
3.1/5
Golder Associates has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Golder Associates Product Information
Golder Associates’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.golder.com
- Company Size
- 1-10 Employees
Industry
Environmental Services
Golder Associates Product Quality vs. Competitors
Compared to its competitors, Golder Associates's Product Quality score is rated right above CH2M, and is preceded by GHD.
| COMPANY | Product Quality Score | |
|---|---|---|
| SNC Lavalin | 3.9/5 |
| Jacobs | 3.8/5 |
| Stantec | 3.7/5 |
| Arcadis | 3.6/5 |
| Carollo Engineers | 3.5/5 |
| GHD | 3.5/5 |
| Golder Associates | 3.1/5 |
| CH2M | N/A |
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Golder Associates Pricing
Golder Associates ROI & Value For Money
3.3/5
Golder Associates has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Golder Associates Pricing vs. Competitors
Compared to its competitors, Golder Associates's ROI score is rated right above CH2M, and is preceded by SNC Lavalin.
| COMPANY | Pricing Score | |
|---|---|---|
| Stantec | 3.8/5 |
| Carollo Engineers | 3.7/5 |
| GHD | 3.7/5 |
| Jacobs | 3.7/5 |
| Arcadis | 3.6/5 |
| SNC Lavalin | 3.5/5 |
| Golder Associates | 3.3/5 |
| CH2M | N/A |
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Golder Associates Customer Satisfaction (CSAT)
Golder Associates Customer Satisfaction (CSAT) Score
75 / 100
Golder Associates has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Golder Associates Customer Satisfaction vs. Competitors
Compared to its competitors, Golder Associates's Customer Satisfaction score is rated right above Stantec, and is preceded by SNC Lavalin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SNC Lavalin | 92% |
| Golder Associates | 75% |
| Stantec | 74% |
| Jacobs | 72% |
| GHD | 71% |
| Carollo Engineers | 67% |
| Arcadis | 59% |
| CH2M | 0% |
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Golder Associates Customer Service
3.4/5
Golder Associates has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Golder Associates's Customer Service
Address
3801 PGA Boulevard, Suite 603, Redmond, WA 33410
Website
http://www.golder.com
Phone Number
(770) 934-9476
Golder Associates's Social Links
Golder Associates Customer Service vs. Competitors
Compared to its competitors, Golder Associates's Customer Service score is rated right above CH2M, and is preceded by SNC Lavalin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stantec | 4/5 |
| Jacobs | 3.9/5 |
| Arcadis | 3.8/5 |
| GHD | 3.8/5 |
| Carollo Engineers | 3.7/5 |
| SNC Lavalin | 3.5/5 |
| Golder Associates | 3.4/5 |
| CH2M | N/A |
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Golder Associates as an Employer
2.8/5
Golder Associates has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Golder Associates scored a -1 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Golder Associates would recommend the brand to a friend. ENPS measures how likely Golder Associates employees would recommend working at Golder Associates to a friend.
Net Promoter Score
-1
NPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 31% | Promoters |
|---|---|
| 23% | Passive |
| 46% | Detractors |
