Caseys General Stores NPS & Customer Reviews | Comparably
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Caseys General Stores
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About Caseys General Stores' Brand

With over 2,000 locations (and counting), your local Casey's is always just around the corner. Among its major competitors, Caseys General Stores is ranked in 4th place for NPS while QuikTrip is 1st, and 7-Eleven is 2nd. Overall, Caseys General Stores has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $7.72B

Brand at a Glance

83%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service

Caseys General Stores CMO
  Caseys General Stores CMO

Chris Jones

Chris Jones serves as the SVP and Chief Marketing Officer of Casey's General Stores, Inc.. Chris currently resides in the Des Moines, Iowa Area.

Caseys General Stores Ranking

Caseys General Stores NPS

Caseys General Stores's Net Promoter Score (NPS) is a -26 with 33% Promoters, 8% Passives, and 59% Detractors. Net Promoter Score tracks whether Caseys General Stores's customers would recommend using the product based on a scale of -100 to 100.

Caseys General Stores Overall NPS

-26
NPS
33%Promoters
8%Passives
59%Detractors
Caseys General Stores Overall NPS

Caseys General Stores NPS Trend

-100
-50
0
50
100
Jan 2025
-27
Jan 2025-27
Feb 2025
-27
Feb 2025-27
Mar 2025
-27
Mar 2025-27
Apr 2025
-25
Apr 2025-25
May 2025
-25
May 2025-25
Jun 2025
-25
Jun 2025-25
Jul 2025
-25
Jul 2025-25
Sep 2025
-25
Sep 2025-25
Oct 2025
-25
Oct 2025-25
Nov 2025
-25
Nov 2025-25
Dec 2025
-25
Dec 2025-25
Jan 2026
-25
Jan 2026-25

How Other Brands Compare

Caseys General Stores is ranked third for NPS among its competitors. QuikTrip and 7-Eleven come in first and second, with Camping World coming in at #4. Among those competitors, it is the second most valued company behind 7-Eleven.

Caseys General Stores' Logo
Caseys General Stores
7-Eleven's Logo
7-Eleven
QuikTrip's Logo
QuikTrip
Camping World's Logo
Camping World
Global Ranking#-#93#883#-
NPS-26544-67
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$7.72B$36.34B$99.17M$1.58B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Caseys General Stores NPS by Gender

Male customers rated Caseys General Stores's NPS 5 points higher than Female customers.

Male

-29

Caseys General Stores's NPS was rated -29 by Male customers on Comparably.

30%
Promoters
11%
Passives
59%
Detractors

Female

-34

Caseys General Stores's NPS was rated -34 by Female customers on Comparably.

29%
Promoters
8%
Passives
63%
Detractors

Caseys General Stores NPS by Ethnicity

Caseys General Stores's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
-30
Caucasian-30
Hispanic or Latino
0
Hispanic or Latino0
African American/Black
0
African American/Black0
Native American
-72
Native American-72
Other
-76
Other-76

Caseys General Stores NPS by Age

Caseys General Stores's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
37%
Passives
10%
Detractors
53%
18-2537%10%53%
Promoters
33%
Passives
0%
Detractors
67%
26-3033%0%67%
Promoters
29%
Passives
18%
Detractors
53%
31-3529%18%53%
Promoters
18%
Passives
13%
Detractors
69%
36-4018%13%69%
Promoters
19%
Passives
6%
Detractors
75%
41-4519%6%75%
Promoters
23%
Passives
6%
Detractors
71%
46-5023%6%71%
Promoters
32%
Passives
12%
Detractors
56%
51-5532%12%56%
Promoters
41%
Passives
6%
Detractors
53%
56-6041%6%53%
Promoters
33%
Passives
0%
Detractors
67%
61-6533%0%67%
Promoters
15%
Passives
16%
Detractors
69%
66+15%16%69%

Caseys General Stores NPS by Usage

Caseys General Stores's NPS was rated the highest by customers who have used Caseys General Stores's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-69
Less than 1 Year-69
1 to 2 Years
-46
1 to 2 Years-46
2 to 5 Years
-34
2 to 5 Years-34
5 to 10 Years
-30
5 to 10 Years-30
Over 10 Years
-21
Over 10 Years-21

Caseys General Stores NPS vs. Competitors

Compared to its competitors, Caseys General Stores's NPS is rated right above Camping World, and is preceded by CST Brands.

Caseys General Stores Customer Reviews

Out of the 33 Caseys General Stores customer reviews 21 were positive and 12 were constructive. Caseys General Stores customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
They can improve by not retaliating against a customer who complains.
What do you value most about this brand?
the PIZZA the breakfast pizza is best
What do you value most about this brand?
All the available locations, uniformity of products
What do you value most about this brand?
Very clean and well-organized stores
What do you value most about this brand?
Convenience, Coffee, Pizza, and Selection

Caseys General Stores Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Caseys General Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83
83%
17
17%
Caseys General Stores Customer Loyalty

Caseys General Stores Customer Loyalty Score by Gender

Caseys General Stores's Customer Loyalty score was rated 83 by both Female and Male customers on Comparably.

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Male
83%
Yes
Female
83%
Yes

Caseys General Stores Customer Loyalty Score by Ethnicity

Caseys General Stores's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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87
out of 100
Caucasian
70
out of 100
Hispanic or Latino
90
out of 100
African American/Black
74
out of 100
Native American
49
out of 100
Other

Caseys General Stores Customer Loyalty Score by Age

Caseys General Stores's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
85%
18-2585%
26-30
63%
26-3063%
31-35
79%
31-3579%
36-40
66%
36-4066%
41-45
89%
41-4589%
46-50
95%
46-5095%
51-55
89%
51-5589%
56-60
84%
56-6084%
61-65
93%
61-6593%
66+
79%
66+79%

Caseys General Stores Customer Loyalty Score by Usage

Caseys General Stores's Customer Loyalty score was rated the highest by customers who have used Caseys General Stores's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
66%
1 to 2 Years
84%
2 to 5 Years
76%
5 to 10 Years
86%
Over 10 Years
87%

Caseys General Stores Customer Loyalty Score by Industry

Caseys General Stores's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
70%
Accounting
78%
Aerospace and Aviation
64%
Arts and Entertainment
55%
Banking and Financial Services
78%
Business and Consumer Services
70%
Construction
90%
Consumer Services
80%
Education
100%
Facilities Services
78%
Healthcare, Hospitals and Medicine
100%
Hospitality
70%
Insurance
100%
Manufacturing and Machinery
82%
Restaurants
70%
Retail
86%
Transportation
100%

Caseys General Stores Customer Loyalty vs. Competitors

Compared to its competitors, Caseys General Stores's Customer Loyalty score is rated right above 7-Eleven, and is preceded by QuikTrip.

COMPANYCustomer Loyalty Score
QuikTrip88%
Caseys General Stores83%
7-Eleven79%
Kum & Go72%
Camping World63%
CST BrandsN/A

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Caseys General Stores' Logo
VS
QuikTrip's Logo
7-Eleven's Logo
Kum & Go's Logo
Camping World's Logo
CST Brands' Logo

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Caseys General Stores Product Quality

2.7/5

Caseys General Stores has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Caseys General Stores Product Information

Caseys General Stores’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Caseys General Stores's product the highest. Reviewers from the Manufacturing and Machinery industry rated Caseys General Stores the lowest at 2.8.

Website
http://www.caseys.com
Company Size
10,000+ Employees

Industry

Retail

Quick Insights into Caseys General Stores Product Quality

Caseys General Stores's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by Native American customers.

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Ranked Caseys General Stores Product Quality the Highest

Insurance
4.5
51-55
3.2
Hispanic or Latino
3.1

Ranked Caseys General Stores Product Quality the Lowest

Less than 1 Year
1.9
Construction
1.5
Native American
1.5

Caseys General Stores Product Quality Score by Gender

Male customers rated Caseys General Stores's Product Quality score 0.1 stars higher than Female customers.

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Male

2.6/5

Female

2.5/5

Caseys General Stores Product Quality Score by Ethnicity

Caseys General Stores's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
Hispanic or Latino
3.1
Hispanic or Latino3.1
African American/Black
2.7
African American/Black2.7
Native American
1.5
Native American1.5
Other
1.6
Other1.6

Caseys General Stores Product Quality Score by Age

Caseys General Stores's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
2.8
18-252.8
26-30
2.2
26-302.2
31-35
2.7
31-352.7
36-40
2.4
36-402.4
41-45
2.4
41-452.4
46-50
2
46-502
51-55
3.2
51-553.2
56-60
2.6
56-602.6
61-65
2.4
61-652.4
66+
2.1
66+2.1

Caseys General Stores Product Quality Score by Usage

Caseys General Stores's Product Quality score was rated the highest by customers who have used Caseys General Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.9
1 to 2 Years
2.2
2 to 5 Years
2.5
5 to 10 Years
2.7
Over 10 Years
2.7

Caseys General Stores Product Quality Score by Industry

Caseys General Stores's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Construction industry customers.

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Tech
3.5
Accounting
3.5
Aerospace and Aviation
2
Arts and Entertainment
2.4
Banking and Financial Services
2.7
Business and Consumer Services
2.3
Construction
1.5
Consumer Services
1.9
Education
3.4
Facilities Services
1.9
Healthcare, Hospitals and Medicine
3.5
Hospitality
3.5
Insurance
4.5
Manufacturing and Machinery
2.8
Restaurants
2
Retail
2.7
Transportation
3.1

Caseys General Stores Product Quality vs. Competitors

Compared to its competitors, Caseys General Stores's Product Quality score is rated right above Camping World, and is preceded by Kum & Go.

COMPANYProduct Quality Score
QuikTrip4/5
7-Eleven3.5/5
Kum & Go3.1/5
Caseys General Stores2.7/5
Camping World1.5/5
CST BrandsN/A

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Caseys General Stores' Logo
VS
QuikTrip's Logo
7-Eleven's Logo
Kum & Go's Logo
Camping World's Logo
CST Brands' Logo

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Caseys General Stores Pricing

Caseys General Stores ROI & Value For Money

2.6/5

Caseys General Stores has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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Caseys General Stores Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Construction industry think that they had the lowest ROI from Caseys General Stores.

Quick Insights into Caseys General Stores ROI

Caseys General Stores's ROI score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.

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Ranked Caseys General Stores ROI the Highest

Insurance
4.1
Hispanic or Latino
3
18-25
2.6

Ranked Caseys General Stores ROI the Lowest

Construction
1.5
Less than 1 Year
1.5
Other
1.5

Caseys General Stores ROI Score by Gender

Male customers rated Caseys General Stores's ROI score 0.1 stars higher than Female customers.

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Male

2.4/5

Female

2.3/5

Caseys General Stores ROI Score by Ethnicity

Caseys General Stores's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.4
Caucasian2.4
Hispanic or Latino
3
Hispanic or Latino3
African American/Black
2.8
African American/Black2.8
Native American
1.8
Native American1.8
Other
1.5
Other1.5

Caseys General Stores ROI Score by Age

Caseys General Stores's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
2.6
18-252.6
26-30
2.2
26-302.2
31-35
2.6
31-352.6
36-40
2.1
36-402.1
41-45
2.1
41-452.1
46-50
2.2
46-502.2
51-55
2.6
51-552.6
56-60
2.5
56-602.5
61-65
2.3
61-652.3
66+
2
66+2

Caseys General Stores ROI Score by Usage

Caseys General Stores's ROI score was rated the highest by customers who have used Caseys General Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
2.2
2 to 5 Years
2.1
5 to 10 Years
2.6
Over 10 Years
2.6

Caseys General Stores ROI Score by Industry

Caseys General Stores's ROI score was rated the highest by Insurance industry customers, and the lowest by Construction industry customers.

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Tech
3.1
Accounting
3.2
Aerospace and Aviation
1.6
Arts and Entertainment
1.9
Banking and Financial Services
2.4
Business and Consumer Services
2.5
Construction
1.5
Consumer Services
1.7
Education
3
Facilities Services
2
Healthcare, Hospitals and Medicine
3.2
Hospitality
2.6
Insurance
4.1
Manufacturing and Machinery
2.6
Restaurants
3.5
Retail
2.1
Transportation
3

Caseys General Stores Pricing vs. Competitors

Compared to its competitors, Caseys General Stores's ROI score is rated right above Camping World, and is preceded by Kum & Go.

COMPANYPricing Score
QuikTrip3.9/5
7-Eleven3.2/5
Kum & Go3.1/5
Caseys General Stores2.6/5
Camping World1.6/5
CST BrandsN/A

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Caseys General Stores' Logo
VS
QuikTrip's Logo
7-Eleven's Logo
Kum & Go's Logo
Camping World's Logo
CST Brands' Logo

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Caseys General Stores Customer Satisfaction (CSAT)

Caseys General Stores Customer Satisfaction (CSAT) Score

41 / 100

Caseys General Stores has an overall Customer Satisfaction score of 41 rated by its users and customers.

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Very Satisfied24%
Satisfied17%
Neither Satisfied nor Dissatisfied10%
Dissatisfied10%
Very Dissatisfied39%
Very Satisfied
24%
Satisfied
17%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
39%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Caseys General Stores Customer Satisfaction

Caseys General Stores's Customer Satisfaction score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Caseys General Stores Customer Satisfaction the Highest

Insurance
100%
Hispanic or Latino
66%
51-55
52%

Ranked Caseys General Stores Customer Satisfaction the Lowest

Less than 1 Year
19%
Native American
14%
Aerospace and Aviation
0%

Caseys General Stores Customer Satisfaction Score by Gender

Male customers rated Caseys General Stores's Customer Satisfaction score 2 points higher than Female customers.

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41 / 100
Male
Very Satisfied
25%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
43%
39 / 100
Female
Very Satisfied
24%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
43%

Caseys General Stores Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Caseys General Stores' Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.

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42 / 100
Very Satisfied26%
Satisfied16%
Neither Satisfied nor Dissatisfied8%
Dissatisfied10%
Very Dissatisfied40%
Very Satisfied
26%
Satisfied
16%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
10%
Very Dissatisfied
40%

CSAT according to Hispanic or Latino

Caseys General Stores' Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.

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66 / 100
Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied34%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%

CSAT according to African American/Black

Caseys General Stores' Customer Satisfaction (CSAT) score was rated 44% according to African American/Black users and customers.

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44 / 100
Very Satisfied33%
Satisfied11%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied45%
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
45%

CSAT according to Native American

Caseys General Stores' Customer Satisfaction (CSAT) score was rated 14% according to Native American users and customers.

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14 / 100
Very Satisfied0%
Satisfied14%
Neither Satisfied nor Dissatisfied14%
Dissatisfied29%
Very Dissatisfied43%
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
43%

CSAT according to Other

Caseys General Stores' Customer Satisfaction (CSAT) score was rated 19% according to Other users and customers.

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19 / 100
Very Satisfied13%
Satisfied6%
Neither Satisfied nor Dissatisfied5%
Dissatisfied13%
Very Dissatisfied63%
Very Satisfied
13%
Satisfied
6%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
63%

Caseys General Stores Customer Satisfaction Score by Age

Caseys General Stores's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
50%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
4%
Very Dissatisfied
36%
18-2550%
26-30 CSAT Score
33%
Very Satisfied
25%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
42%
26-3033%
31-35 CSAT Score
48%
Very Satisfied
24%
Satisfied
24%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
18%
Very Dissatisfied
29%
31-3548%
36-40 CSAT Score
27%
Very Satisfied
20%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
60%
36-4027%
41-45 CSAT Score
19%
Very Satisfied
19%
Satisfied
0%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
19%
Very Dissatisfied
44%
41-4519%
46-50 CSAT Score
30%
Very Satisfied
18%
Satisfied
12%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
12%
Very Dissatisfied
47%
46-5030%
51-55 CSAT Score
52%
Very Satisfied
35%
Satisfied
17%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
30%
51-5552%
56-60 CSAT Score
38%
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
50%
56-6038%
61-65 CSAT Score
36%
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
64%
61-6536%
66+ CSAT Score
42%
Very Satisfied
17%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
50%
66+42%

Caseys General Stores Customer Satisfaction Score by Usage

Caseys General Stores's Customer Satisfaction score was rated the highest by customers who have used Caseys General Stores's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
19
1 to 2 Years
30
2 to 5 Years
32
5 to 10 Years
42
Over 10 Years
45

Caseys General Stores Customer Satisfaction Score by Industry

Caseys General Stores's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
67
Accounting
50
Aerospace and Aviation
0
Arts and Entertainment
50
Banking and Financial Services
36
Business and Consumer Services
44
Construction
11
Consumer Services
22
Education
20
Facilities Services
25
Healthcare, Hospitals and Medicine
64
Insurance
100
Manufacturing and Machinery
60
Restaurants
33
Retail
38

Caseys General Stores Customer Satisfaction vs. Competitors

Compared to its competitors, Caseys General Stores's Customer Satisfaction score is rated right above Camping World, and is preceded by Kum & Go.

COMPANYCustomer Satisfaction (CSAT) Score
QuikTrip80%
7-Eleven62%
Kum & Go50%
Caseys General Stores41%
Camping World16%
CST Brands0%

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Caseys General Stores' Logo
VS
QuikTrip's Logo
7-Eleven's Logo
Kum & Go's Logo
Camping World's Logo
CST Brands' Logo

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Caseys General Stores Customer Service

2.5/5

Caseys General Stores has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

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About Caseys General Stores's Customer Service

Address

1 SE Convenience Blvd , Ankeny, IA 50021


Website

http://www.caseys.com

Caseys General Stores's Social Links

Quick Insights into Caseys General Stores Customer Service

Caseys General Stores's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.

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Ranked Caseys General Stores Customer Service the Highest

Insurance
4.4
Hispanic or Latino
3.5
31-35
2.8

Ranked Caseys General Stores Customer Service the Lowest

Less than 1 Year
1.6
Construction
1.5
Other
1.5

Caseys General Stores Customer Service Score by Gender

Male customers rated Caseys General Stores's Customer Service score 0.1 stars higher than Female customers.

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Male

2.4/5

Female

2.3/5

Caseys General Stores Customer Service Score by Ethnicity

Caseys General Stores's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
2.4
Caucasian2.4
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
2.8
African American/Black2.8
Native American
1.5
Native American1.5
Other
1.5
Other1.5

Caseys General Stores Customer Service Score by Age

Caseys General Stores's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
2.6
18-252.6
26-30
2.1
26-302.1
31-35
2.8
31-352.8
36-40
2.1
36-402.1
41-45
1.7
41-451.7
46-50
1.9
46-501.9
51-55
2.7
51-552.7
56-60
2.4
56-602.4
61-65
2.4
61-652.4
66+
2.2
66+2.2

Caseys General Stores Customer Service Score by Usage

Caseys General Stores's Customer Service score was rated the highest by customers who have used Caseys General Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.6
1 to 2 Years
2.2
2 to 5 Years
2.4
5 to 10 Years
2.5
Over 10 Years
2.5

Caseys General Stores Customer Service Score by Industry

Caseys General Stores's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Construction industry customers.

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Tech
2.8
Accounting
3.2
Aerospace and Aviation
1.5
Arts and Entertainment
2.4
Banking and Financial Services
2.9
Business and Consumer Services
2.8
Construction
1.5
Consumer Services
1.6
Education
2.7
Facilities Services
1.6
Healthcare, Hospitals and Medicine
3.4
Hospitality
3.5
Insurance
4.4
Manufacturing and Machinery
2.6
Restaurants
2
Retail
1.8
Transportation
3

Caseys General Stores Customer Service vs. Competitors

Compared to its competitors, Caseys General Stores's Customer Service score is rated right above Camping World, and is preceded by Kum & Go.

COMPANYCustomer Service Score
QuikTrip4/5
7-Eleven3.3/5
Kum & Go3.1/5
Caseys General Stores2.5/5
Camping World1.5/5
CST BrandsN/A

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Caseys General Stores' Logo
VS
QuikTrip's Logo
7-Eleven's Logo
Kum & Go's Logo
Camping World's Logo
CST Brands' Logo

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Caseys General Stores as an Employer

2.5/5

Caseys General Stores has a 2.5/5 stars for its overall company culture rated by their employees

  Caseys General Stores CEO
bottom
10%
CEO of Caseys General Stores

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Caseys General Stores scored a -26 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Caseys General Stores would recommend the brand to a friend. ENPS measures how likely Caseys General Stores employees would recommend working at Caseys General Stores to a friend.

Net Promoter Score

-26
NPS Score
33%Promoters
8%Passive
59%Detractors

Employee Net Promoter Score

-48
eNPS Score
20%Promoters
12%Passive
68%Detractors

Global Ranking Snapshot

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4
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Media and Entertainment
5
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6
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Fashion and Beauty
7
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