

With over 2,000 locations (and counting), your local Casey's is always just around the corner. Among its major competitors, Caseys General Stores is ranked in 4th place for NPS while QuikTrip is 1st, and 7-Eleven is 2nd. Overall, Caseys General Stores has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $7.72B

Chris Jones serves as the SVP and Chief Marketing Officer of Casey's General Stores, Inc.. Chris currently resides in the Des Moines, Iowa Area.
Caseys General Stores's Net Promoter Score (NPS) is a -26 with 33% Promoters, 8% Passives, and 59% Detractors. Net Promoter Score tracks whether Caseys General Stores's customers would recommend using the product based on a scale of -100 to 100.
| 33% | Promoters |
|---|---|
| 8% | Passives |
| 59% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jan 2025 -27 | Jan 2025 | -27 |
Feb 2025 -27 | Feb 2025 | -27 |
Mar 2025 -27 | Mar 2025 | -27 |
Apr 2025 -25 | Apr 2025 | -25 |
May 2025 -25 | May 2025 | -25 |
Jun 2025 -25 | Jun 2025 | -25 |
Jul 2025 -25 | Jul 2025 | -25 |
Sep 2025 -25 | Sep 2025 | -25 |
Oct 2025 -25 | Oct 2025 | -25 |
Nov 2025 -25 | Nov 2025 | -25 |
Dec 2025 -25 | Dec 2025 | -25 |
Jan 2026 -25 | Jan 2026 | -25 |
Caseys General Stores is ranked third for NPS among its competitors. QuikTrip and 7-Eleven come in first and second, with Camping World coming in at #4. Among those competitors, it is the second most valued company behind 7-Eleven.
![]() Caseys General Stores | ![]() 7-Eleven | ![]() QuikTrip | ![]() Camping World | |
| Global Ranking | #- | #93 | #883 | #- |
| NPS | -26 | 5 | 44 | -67 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $7.72B | $36.34B | $99.17M | $1.58B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Caseys General Stores's NPS 5 points higher than Female customers.
Caseys General Stores's NPS was rated -29 by Male customers on Comparably.
Caseys General Stores's NPS was rated -34 by Female customers on Comparably.
Caseys General Stores's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 0 | African American/Black | 0 |
Native American -72 | Native American | -72 |
Other -76 | Other | -76 |
Caseys General Stores's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Caseys General Stores's NPS was rated the highest by customers who have used Caseys General Stores's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -69 | Less than 1 Year | -69 |
1 to 2 Years -46 | 1 to 2 Years | -46 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -30 | 5 to 10 Years | -30 |
Over 10 Years -21 | Over 10 Years | -21 |
Compared to its competitors, Caseys General Stores's NPS is rated right above Camping World, and is preceded by CST Brands.
| COMPANY | NPS Score | |
|---|---|---|
![]() | QuikTrip | 44 |
![]() | 7-Eleven | 5 |
![]() | Kum & Go | 5 |
![]() | CST Brands | N/A |
![]() | Caseys General Stores | -26 |
![]() | Camping World | -67 |
Out of the 33 Caseys General Stores customer reviews 21 were positive and 12 were constructive. Caseys General Stores customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Caseys General Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Caseys General Stores's Customer Loyalty score was rated 83 by both Female and Male customers on Comparably.
Caseys General Stores's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Caseys General Stores's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 63% | 26-30 | 63% |
31-35 79% | 31-35 | 79% |
36-40 66% | 36-40 | 66% |
41-45 89% | 41-45 | 89% |
46-50 95% | 46-50 | 95% |
51-55 89% | 51-55 | 89% |
56-60 84% | 56-60 | 84% |
61-65 93% | 61-65 | 93% |
66+ 79% | 66+ | 79% |
Caseys General Stores's Customer Loyalty score was rated the highest by customers who have used Caseys General Stores's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Caseys General Stores's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
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Compared to its competitors, Caseys General Stores's Customer Loyalty score is rated right above 7-Eleven, and is preceded by QuikTrip.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | QuikTrip | 88% |
![]() | Caseys General Stores | 83% |
![]() | 7-Eleven | 79% |
![]() | Kum & Go | 72% |
![]() | Camping World | 63% |
![]() | CST Brands | N/A |
Caseys General Stores has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Caseys General Stores’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Caseys General Stores's product the highest. Reviewers from the Manufacturing and Machinery industry rated Caseys General Stores the lowest at 2.8.
Caseys General Stores's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by Native American customers.
Male customers rated Caseys General Stores's Product Quality score 0.1 stars higher than Female customers.
Caseys General Stores's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.7 | African American/Black | 2.7 |
Native American 1.5 | Native American | 1.5 |
Other 1.6 | Other | 1.6 |
Caseys General Stores's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2 | 46-50 | 2 |
51-55 3.2 | 51-55 | 3.2 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.1 | 66+ | 2.1 |
Caseys General Stores's Product Quality score was rated the highest by customers who have used Caseys General Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Caseys General Stores's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, Caseys General Stores's Product Quality score is rated right above Camping World, and is preceded by Kum & Go.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | QuikTrip | 4/5 |
![]() | 7-Eleven | 3.5/5 |
![]() | Kum & Go | 3.1/5 |
![]() | Caseys General Stores | 2.7/5 |
![]() | Camping World | 1.5/5 |
![]() | CST Brands | N/A |
Caseys General Stores has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Construction industry think that they had the lowest ROI from Caseys General Stores.
Caseys General Stores's ROI score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.
Male customers rated Caseys General Stores's ROI score 0.1 stars higher than Female customers.
Caseys General Stores's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.8 | African American/Black | 2.8 |
Native American 1.8 | Native American | 1.8 |
Other 1.5 | Other | 1.5 |
Caseys General Stores's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2 | 66+ | 2 |
Caseys General Stores's ROI score was rated the highest by customers who have used Caseys General Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Caseys General Stores's ROI score was rated the highest by Insurance industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, Caseys General Stores's ROI score is rated right above Camping World, and is preceded by Kum & Go.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | QuikTrip | 3.9/5 |
![]() | 7-Eleven | 3.2/5 |
![]() | Kum & Go | 3.1/5 |
![]() | Caseys General Stores | 2.6/5 |
![]() | Camping World | 1.6/5 |
![]() | CST Brands | N/A |
Caseys General Stores has an overall Customer Satisfaction score of 41 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Caseys General Stores's Customer Satisfaction score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Aerospace and Aviation industry.
Male customers rated Caseys General Stores's Customer Satisfaction score 2 points higher than Female customers.
Very Satisfied | 25% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 12% | |
Very Dissatisfied | 43% |
Very Satisfied | 24% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 8% | |
Very Dissatisfied | 43% |
Caseys General Stores' Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.
Caseys General Stores' Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.
Caseys General Stores' Customer Satisfaction (CSAT) score was rated 44% according to African American/Black users and customers.
Caseys General Stores' Customer Satisfaction (CSAT) score was rated 14% according to Native American users and customers.
Caseys General Stores' Customer Satisfaction (CSAT) score was rated 19% according to Other users and customers.
Caseys General Stores's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 48% | |||||||||||||||
| 36-40 | 27% | |||||||||||||||
| 41-45 | 19% | |||||||||||||||
| 46-50 | 30% | |||||||||||||||
| 51-55 | 52% | |||||||||||||||
| 56-60 | 38% | |||||||||||||||
| 61-65 | 36% | |||||||||||||||
| 66+ | 42% |
Caseys General Stores's Customer Satisfaction score was rated the highest by customers who have used Caseys General Stores's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Caseys General Stores's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"groupId": 510,
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"groupId": 514,
"score": 22,
"stars": 0,
"csatScore": 22,
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"label": "Education",
"groupId": 515,
"score": 20,
"stars": 0,
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"label": "Facilities Services",
"groupId": 518,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
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"groupId": 522,
"score": 64,
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"csatScore": 64,
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"label": "Insurance",
"groupId": 526,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
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},
{
"label": "Restaurants",
"groupId": 558,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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{
"label": "Retail",
"groupId": 559,
"score": 38,
"stars": 0,
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}Compared to its competitors, Caseys General Stores's Customer Satisfaction score is rated right above Camping World, and is preceded by Kum & Go.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | QuikTrip | 80% |
![]() | 7-Eleven | 62% |
![]() | Kum & Go | 50% |
![]() | Caseys General Stores | 41% |
![]() | Camping World | 16% |
![]() | CST Brands | 0% |
Caseys General Stores has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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1 SE Convenience Blvd , Ankeny, IA 50021
http://www.caseys.com
Caseys General Stores's Customer Service score was rated highest by customers from the Insurance industry, and rated lowest by Other customers.
Male customers rated Caseys General Stores's Customer Service score 0.1 stars higher than Female customers.
Caseys General Stores's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Caseys General Stores's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2.8 | 31-35 | 2.8 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.7 | 41-45 | 1.7 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.2 | 66+ | 2.2 |
Caseys General Stores's Customer Service score was rated the highest by customers who have used Caseys General Stores's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Caseys General Stores's Customer Service score was rated the highest by Insurance industry customers, and the lowest by Construction industry customers.
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Compared to its competitors, Caseys General Stores's Customer Service score is rated right above Camping World, and is preceded by Kum & Go.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | QuikTrip | 4/5 |
![]() | 7-Eleven | 3.3/5 |
![]() | Kum & Go | 3.1/5 |
![]() | Caseys General Stores | 2.5/5 |
![]() | Camping World | 1.5/5 |
![]() | CST Brands | N/A |
Caseys General Stores has a 2.5/5 stars for its overall company culture rated by their employees

In the Bottom 10% of Similar Sized Companies on Comparably.
Caseys General Stores scored a -26 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Caseys General Stores would recommend the brand to a friend. ENPS measures how likely Caseys General Stores employees would recommend working at Caseys General Stores to a friend.
| 33% | Promoters |
|---|---|
| 8% | Passive |
| 59% | Detractors |
| 20% | Promoters |
|---|---|
| 12% | Passive |
| 68% | Detractors |