44
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cava Grill
Marketing or Exec? Claim Your Free Account
About Cava Grill's Brand
Cava Grill is a restaurant that offers Mediterranean food and is famous for its menu of modern mezze. Among its major competitors, Cava Grill is ranked in 1st place for NPS while Darden Restaurants is 2nd, and Think Food Group is 3rd.Their current valuation is $550.00M
Brand at a Glance
71%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Cava Grill Ranking
- #1 / 4 of its competitors
Cava Grill NPS
Cava Grill's Net Promoter Score (NPS) is a 44 with 61% Promoters, 22% Passives, and 17% Detractors. Net Promoter Score tracks whether Cava Grill's customers would recommend using the product based on a scale of -100 to 100.
Cava Grill Overall NPS
| 61% | Promoters |
|---|---|
| 22% | Passives |
| 17% | Detractors |
Cava Grill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 67 | May 2023 | 67 |
Jun 2023 57 | Jun 2023 | 57 |
Nov 2023 63 | Nov 2023 | 63 |
Apr 2024 55 | Apr 2024 | 55 |
Jun 2024 67 | Jun 2024 | 67 |
Aug 2024 68 | Aug 2024 | 68 |
Nov 2024 57 | Nov 2024 | 57 |
Feb 2025 60 | Feb 2025 | 60 |
Mar 2025 63 | Mar 2025 | 63 |
Jul 2025 58 | Jul 2025 | 58 |
Aug 2025 61 | Aug 2025 | 61 |
Oct 2025 42 | Oct 2025 | 42 |
How Other Brands Compare
Cava Grill is ranked first for NPS among its competitors. Darden Restaurants and Think Food Group come in second and third, with Papa John's International coming in at #4. Among those competitors, it is the lowest valued company behind Darden Restaurants.
Cava Grill |  Darden Restaurants |  Think Food Group |  Papa John's International | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | 44 | 20 | 0 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $550.00M | $18.85B | $7.70B | $3.42B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cava Grill NPS by Gender
Cava Grill's NPS was rated 83 by Female customers on Comparably.
Female
83
Cava Grill's NPS was rated 83 by Female customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Male
N/A
Cava Grill's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Cava Grill NPS by Ethnicity
Cava Grill's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Cava Grill NPS vs. Competitors
Compared to its competitors, Cava Grill's NPS is rated right above Darden Restaurants.
| COMPANY | NPS Score | |
|---|---|---|
| Cava Grill | 44 |
| Darden Restaurants | 20 |
| Think Food Group | 0 |
 | Luby's | -1 |
| Papa John's International | -21 |
 | Ruby Tuesday | -63 |
 | Hope Foods | -100 |
Cava Grill Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Cava Grill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cava Grill Customer Loyalty Score by Gender
Cava Grill's Customer Loyalty score was rated 85 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cava Grill.
Female
85%
Yes
Male
N/A
Yes
Cava Grill Customer Loyalty Score by Ethnicity
Cava Grill's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cava Grill.
82
out of 100
Caucasian
Cava Grill Customer Loyalty vs. Competitors
Compared to its competitors, Cava Grill's Customer Loyalty score is rated right above Luby's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cava Grill | 71% |
| Luby's | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
| Think Food Group | 10% |
| Hope Foods | 10% |
Unlock Cava Grill Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cava Grill Customer Loyalty vs. Competitors data and gain insights into your customers today.
Cava Grill Product Quality
4/5
Cava Grill has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cava Grill's overall Product Quality score rated by its users and customers.
Cava Grill Product Information
Cava Grill’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://cavagrill.com
- Company Size
- 51-200 Employees
Industry
Consumer Services
Food and Beverages
Quick Insights into Cava Grill Product Quality
Cava Grill's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Cava Grill's Product Quality.
Ranked Cava Grill Product Quality the Highest
Cava Grill Product Quality Score by Gender
Cava Grill's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cava Grill.
Female
4.6/5
Male
N/A
Cava Grill Product Quality Score by Ethnicity
Cava Grill's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cava Grill.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Cava Grill Product Quality vs. Competitors
Compared to its competitors, Cava Grill's Product Quality score is rated right above Darden Restaurants, and is preceded by Hope Foods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hope Foods | 5/5 |
| Cava Grill | 4/5 |
| Darden Restaurants | 3.8/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Ruby Tuesday | 1.8/5 |
| Think Food Group | 1.5/5 |
Unlock Cava Grill Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cava Grill Product Quality vs. Competitors data and gain insights into your customers today.
Cava Grill Pricing
Cava Grill ROI & Value For Money
3.6/5
Cava Grill has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cava Grill's overall ROI score rated by its users and customers.
Quick Insights into Cava Grill ROI
Cava Grill's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Cava Grill's ROI score.
Ranked Cava Grill ROI the Highest
Cava Grill ROI Score by Gender
Cava Grill's ROI score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cava Grill.
Female
4.5/5
Male
N/A
Cava Grill ROI Score by Ethnicity
Cava Grill's ROI score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cava Grill.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Cava Grill Pricing vs. Competitors
Compared to its competitors, Cava Grill's ROI score is rated right above Papa John's International, and is preceded by Darden Restaurants.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Cava Grill | 3.6/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Hope Foods | 2.5/5 |
| Ruby Tuesday | 1.9/5 |
| Think Food Group | 1.5/5 |
Unlock Cava Grill ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cava Grill ROI vs. Competitors data and gain insights into your customers today.
Cava Grill Customer Satisfaction (CSAT)
Cava Grill Customer Satisfaction (CSAT) Score
79 / 100
Cava Grill has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cava Grill Customer Satisfaction
Cava Grill's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Cava Grill's Customer Satisfaction.
Ranked Cava Grill Customer Satisfaction the Highest
Cava Grill Customer Satisfaction Score by Gender
Cava Grill's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cava Grill.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cava Grill Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cava Grill's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cava Grill.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Cava Grill Customer Satisfaction vs. Competitors
Compared to its competitors, Cava Grill's Customer Satisfaction score is rated right above Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cava Grill | 79% |
| Darden Restaurants | 71% |
| Papa John's International | 54% |
| Luby's | 45% |
| Ruby Tuesday | 21% |
| Think Food Group | 0% |
| Hope Foods | 0% |
Unlock Cava Grill Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cava Grill Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Cava Grill Customer Service
3.6/5
Cava Grill has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cava Grill's overall Customer Service score rated by its users and customers.
About Cava Grill's Customer Service
Address
5640 Nicholson Lane, Suite 211, Rockville, MD
Website
http://cavagrill.com
Phone Number
(301) 656-1772
Quick Insights into Cava Grill Customer Service
Cava Grill's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Cava Grill's Customer Service score.
Ranked Cava Grill Customer Service the Highest
Cava Grill Customer Service Score by Gender
Cava Grill's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cava Grill.
Female
4.5/5
Male
N/A
Cava Grill Customer Service Score by Ethnicity
Cava Grill's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cava Grill.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Cava Grill Customer Service vs. Competitors
Compared to its competitors, Cava Grill's Customer Service score is rated right above Luby's, and is preceded by Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hope Foods | 5/5 |
| Darden Restaurants | 3.7/5 |
| Cava Grill | 3.6/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Think Food Group | 2.5/5 |
| Ruby Tuesday | 1.8/5 |
Unlock Cava Grill Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Cava Grill Customer Service vs. Competitors data and gain insights into your customers today.
Cava Grill as an Employer
3.5/5
Cava Grill has a 3.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Cava Grill scored a 44 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Cava Grill would recommend the brand to a friend. ENPS measures how likely Cava Grill employees would recommend working at Cava Grill to a friend.
Net Promoter Score
44
NPS Score
| 61% | Promoters |
|---|---|
| 22% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
