100
NPS
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CB Richard Ellis
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About CB Richard Ellis' Brand
CB Richard Ellis operates as a commercial real estate services and investment company worldwide. Among its major competitors, CB Richard Ellis is ranked in 1st place for NPS while Colliers International is 2nd, and JLL is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
CB Richard Ellis Ranking
- #1 / 4 of its competitors
CB Richard Ellis NPS
CB Richard Ellis's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CB Richard Ellis's customers would recommend using the product based on a scale of -100 to 100.
CB Richard Ellis Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CB Richard Ellis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
CB Richard Ellis is ranked first for NPS among its competitors. Colliers International and JLL come in second and third, with Cushman & Wakefield coming in at #4.
CB Richard Ellis |  JLL |  Cushman & Wakefield |  Colliers International | |
| Global Ranking | #- | #443 | #514 | #- |
| NPS | 100 | 19 | -11 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.43B | $3.67B | $4.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CB Richard Ellis NPS vs. Competitors
Compared to its competitors, CB Richard Ellis's NPS is rated right above Colliers International.
| COMPANY | NPS Score | |
|---|---|---|
| CB Richard Ellis | 100 |
| Colliers International | 20 |
| JLL | 19 |
 | Savills | -1 |
| Cushman & Wakefield | -11 |
CB Richard Ellis Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CB Richard Ellis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CB Richard Ellis Customer Loyalty vs. Competitors
Compared to its competitors, CB Richard Ellis's Customer Loyalty score is rated right above Savills.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CB Richard Ellis | 100% |
| Savills | 81% |
| Cushman & Wakefield | 78% |
| JLL | 74% |
| Colliers International | 65% |
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CB Richard Ellis Product Quality
5/5
CB Richard Ellis has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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CB Richard Ellis Product Information
CB Richard Ellis’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
CB Richard Ellis Product Quality vs. Competitors
Compared to its competitors, CB Richard Ellis's Product Quality score is rated right above Colliers International.
| COMPANY | Product Quality Score | |
|---|---|---|
| CB Richard Ellis | 5/5 |
| Colliers International | 3.9/5 |
| JLL | 3.7/5 |
| Savills | 3.2/5 |
| Cushman & Wakefield | 3.1/5 |
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CB Richard Ellis Pricing
CB Richard Ellis ROI & Value For Money
4/5
CB Richard Ellis has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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CB Richard Ellis Pricing vs. Competitors
Compared to its competitors, CB Richard Ellis's ROI score is rated right above Colliers International.
| COMPANY | Pricing Score | |
|---|---|---|
| CB Richard Ellis | 4/5 |
| Colliers International | 3.9/5 |
| JLL | 3.6/5 |
| Cushman & Wakefield | 3.1/5 |
| Savills | 2.9/5 |
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CB Richard Ellis Customer Satisfaction (CSAT)
CB Richard Ellis Customer Satisfaction (CSAT) Score
100 / 100
CB Richard Ellis has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CB Richard Ellis Customer Satisfaction vs. Competitors
Compared to its competitors, CB Richard Ellis's Customer Satisfaction score is rated right above Colliers International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CB Richard Ellis | 100% |
| Colliers International | 78% |
| JLL | 70% |
| Cushman & Wakefield | 52% |
| Savills | 49% |
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CB Richard Ellis Customer Service
5/5
CB Richard Ellis has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CB Richard Ellis's Customer Service
Address
100 Congress Avenue, Austin, TX 78701
Website
http://www.cbrichardellis.com
Phone Number
6179125282
CB Richard Ellis Customer Service vs. Competitors
Compared to its competitors, CB Richard Ellis's Customer Service score is rated right above Colliers International.
| COMPANY | Customer Service Score | |
|---|---|---|
| CB Richard Ellis | 5/5 |
| Colliers International | 4/5 |
| JLL | 3.7/5 |
| Cushman & Wakefield | 3.2/5 |
| Savills | 3/5 |
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CB Richard Ellis as an Employer
Consumer vs. Employees
CB Richard Ellis scored a 100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of CB Richard Ellis would recommend the brand to a friend. ENPS measures how likely CB Richard Ellis employees would recommend working at CB Richard Ellis to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
