44
NPS
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Cedar Fair
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About Cedar Fair's Brand
Cedar Fair owns and operates amusement and water parks. Among its major competitors, Cedar Fair is ranked in 2nd place for NPS while Monarch Casino & Resort is 1st, and Universal Studios is 3rd.Their current market cap is $2.82B
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Cedar Fair CMO
Cedar Fair Ranking
- #1 / 4 of its competitors
Cedar Fair NPS
Cedar Fair's Net Promoter Score (NPS) is a 44 with 65% Promoters, 14% Passives, and 21% Detractors. Net Promoter Score tracks whether Cedar Fair's customers would recommend using the product based on a scale of -100 to 100.
Cedar Fair Overall NPS
| 65% | Promoters |
|---|---|
| 14% | Passives |
| 21% | Detractors |
Cedar Fair NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 51 | Apr 2024 | 51 |
May 2024 50 | May 2024 | 50 |
Jun 2024 45 | Jun 2024 | 45 |
Jul 2024 47 | Jul 2024 | 47 |
Nov 2024 47 | Nov 2024 | 47 |
Dec 2024 49 | Dec 2024 | 49 |
Feb 2025 50 | Feb 2025 | 50 |
Apr 2025 48 | Apr 2025 | 48 |
May 2025 50 | May 2025 | 50 |
Jun 2025 49 | Jun 2025 | 49 |
Aug 2025 43 | Aug 2025 | 43 |
Dec 2025 45 | Dec 2025 | 45 |
How Other Brands Compare
Cedar Fair is ranked first for NPS among its competitors. Universal Studios and Six Flags come in second and third, with SeaWorld Parks & Entertainment coming in at #4. Among those competitors, it is the third most valued company behind Six Flags.
Cedar Fair |  Six Flags |  Universal Studios |  SeaWorld Parks & Entertainment | |
| Global Ranking | #- | #116 | #160 | #935 |
| NPS | 44 | 15 | 36 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.82B | $3.56B | $1.45B | $3.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cedar Fair NPS by Gender
Female customers rated Cedar Fair's NPS 23 points higher than Male customers.
Male
8
Cedar Fair's NPS was rated 8 by Male customers on Comparably.
46%
Promoters
16%
Passives
38%
Detractors
Female
31
Cedar Fair's NPS was rated 31 by Female customers on Comparably.
54%
Promoters
23%
Passives
23%
Detractors
Cedar Fair NPS by Ethnicity
Cedar Fair's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Cedar Fair NPS by Age
Cedar Fair's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Cedar Fair NPS by Usage
Cedar Fair's NPS was rated the highest by customers who have used Cedar Fair's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 14 | Over 10 Years | 14 |
Cedar Fair NPS vs. Competitors
Compared to its competitors, Cedar Fair's NPS is rated right above Universal Studios, and is preceded by Monarch Casino & Resort.
| COMPANY | NPS Score | |
|---|---|---|
 | Monarch Casino & Resort | 100 |
| Cedar Fair | 44 |
| Universal Studios | 36 |
| Six Flags | 15 |
| SeaWorld Parks & Entertainment | 7 |
 | Vail Resorts | -28 |
Cedar Fair Customer Reviews
Out of the 7 Cedar Fair customer reviews 6 were positive and 1 was constructive. Cedar Fair customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cedar Fair Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Cedar Fair users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cedar Fair Customer Loyalty Score by Gender
Female customers rated Cedar Fair's Customer Loyalty score 21% higher than Male customers.
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Male
65%
Yes
Female
86%
Yes
Cedar Fair Customer Loyalty Score by Ethnicity
Cedar Fair's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cedar Fair.
89
out of 100
Caucasian
Cedar Fair Customer Loyalty Score by Age
Cedar Fair's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 64% | 26-30 | 64% |
36-40 70% | 36-40 | 70% |
41-45 70% | 41-45 | 70% |
51-55 78% | 51-55 | 78% |
Cedar Fair Customer Loyalty Score by Usage
Cedar Fair's Customer Loyalty score was rated the highest by customers who have used Cedar Fair's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Cedar Fair Customer Loyalty Score by Industry
Cedar Fair's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
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Cedar Fair Customer Loyalty vs. Competitors
Compared to its competitors, Cedar Fair's Customer Loyalty score is rated right above Six Flags, and is preceded by Universal Studios.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Monarch Casino & Resort | 100% |
| Universal Studios | 81% |
| Cedar Fair | 76% |
| Six Flags | 76% |
| Vail Resorts | 72% |
| SeaWorld Parks & Entertainment | 71% |
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Cedar Fair Product Quality
3.5/5
Cedar Fair has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Cedar Fair Product Information
Cedar Fair’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Cedar Fair's product the highest. Reviewers from the Aerospace and Aviation industry rated Cedar Fair the lowest at 1.5.
- Website
- http://cedarfair.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Quick Insights into Cedar Fair Product Quality
Cedar Fair's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Cedar Fair Product Quality the Highest
Ranked Cedar Fair Product Quality the Lowest
Cedar Fair Product Quality Score by Gender
Female customers rated Cedar Fair's Product Quality score 0.6 stars higher than Male customers.
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Male
3.1/5
Female
3.7/5
Cedar Fair Product Quality Score by Ethnicity
Cedar Fair's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Cedar Fair Product Quality Score by Age
Cedar Fair's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 2.7 | 26-30 | 2.7 |
36-40 3.8 | 36-40 | 3.8 |
41-45 1.5 | 41-45 | 1.5 |
51-55 3.6 | 51-55 | 3.6 |
Cedar Fair Product Quality Score by Usage
Cedar Fair's Product Quality score was rated the highest by customers who have used Cedar Fair's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cedar Fair Product Quality Score by Industry
Cedar Fair's Product Quality score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
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Cedar Fair Product Quality vs. Competitors
Compared to its competitors, Cedar Fair's Product Quality score is rated right above SeaWorld Parks & Entertainment, and is preceded by Six Flags.
| COMPANY | Product Quality Score | |
|---|---|---|
| Universal Studios | 4/5 |
| Monarch Casino & Resort | 4/5 |
| Six Flags | 3.6/5 |
| Cedar Fair | 3.5/5 |
| SeaWorld Parks & Entertainment | 3.4/5 |
| Vail Resorts | 2.7/5 |
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Cedar Fair Pricing
Cedar Fair ROI & Value For Money
3.7/5
Cedar Fair has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Cedar Fair Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Cedar Fair.
Quick Insights into Cedar Fair ROI
Cedar Fair's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked Cedar Fair ROI the Highest
Ranked Cedar Fair ROI the Lowest
Cedar Fair ROI Score by Gender
Cedar Fair's ROI score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
Cedar Fair ROI Score by Ethnicity
Cedar Fair's ROI score was rated 3.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Cedar Fair ROI Score by Age
Cedar Fair's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.7 | 26-30 | 3.7 |
36-40 3.8 | 36-40 | 3.8 |
41-45 1.5 | 41-45 | 1.5 |
51-55 3.7 | 51-55 | 3.7 |
Cedar Fair ROI Score by Usage
Cedar Fair's ROI score was rated the highest by customers who have used Cedar Fair's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Cedar Fair ROI Score by Industry
Cedar Fair's ROI score was rated the highest by Hospitality industry customers, and the lowest by Aerospace and Aviation industry customers.
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Cedar Fair Pricing vs. Competitors
Compared to its competitors, Cedar Fair's ROI score is rated right above Six Flags, and is preceded by Universal Studios.
| COMPANY | Pricing Score | |
|---|---|---|
| Monarch Casino & Resort | 4/5 |
| Universal Studios | 3.7/5 |
| Cedar Fair | 3.7/5 |
| Six Flags | 3.3/5 |
| SeaWorld Parks & Entertainment | 3.3/5 |
| Vail Resorts | 2.4/5 |
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Cedar Fair Customer Satisfaction (CSAT)
Cedar Fair Customer Satisfaction (CSAT) Score
69 / 100
Cedar Fair has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
41%
Satisfied
28%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
7%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cedar Fair Customer Satisfaction
Cedar Fair's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked Cedar Fair Customer Satisfaction the Highest
Ranked Cedar Fair Customer Satisfaction the Lowest
Cedar Fair Customer Satisfaction Score by Gender
Male customers rated Cedar Fair's Customer Satisfaction score 1 points higher than Female customers.
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55 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 18% |
54 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 7% | |
Very Dissatisfied | 31% |
Cedar Fair Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cedar Fair's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
44%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
19%
Cedar Fair Customer Satisfaction Score by Age
Cedar Fair's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 33% |
Cedar Fair Customer Satisfaction Score by Usage
Cedar Fair's Customer Satisfaction score was rated the highest by customers who have used Cedar Fair's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cedar Fair Customer Satisfaction Score by Industry
Cedar Fair's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Hospitality industry customers.
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{
"title": "Cedar Fair Customer Satisfaction Score by Industry",
"text": "Cedar Fair's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Cedar Fair's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Cedar Fair's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
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"scoreClassName": "",
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}Cedar Fair Customer Satisfaction vs. Competitors
Compared to its competitors, Cedar Fair's Customer Satisfaction score is rated right above Six Flags, and is preceded by Universal Studios.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Monarch Casino & Resort | 100% |
| Universal Studios | 76% |
| Cedar Fair | 69% |
| Six Flags | 68% |
| SeaWorld Parks & Entertainment | 61% |
| Vail Resorts | 41% |
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Cedar Fair Customer Service
3.6/5
Cedar Fair has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Cedar Fair's Customer Service
Address
Sandusky, OH
Website
http://cedarfair.com/
Quick Insights into Cedar Fair Customer Service
Cedar Fair's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.
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Ranked Cedar Fair Customer Service the Highest
Ranked Cedar Fair Customer Service the Lowest
Cedar Fair Customer Service Score by Gender
Female customers rated Cedar Fair's Customer Service score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
Cedar Fair Customer Service Score by Ethnicity
Cedar Fair's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
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0
20
40
60
80
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Cedar Fair Customer Service Score by Age
Cedar Fair's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 3.7 | 26-30 | 3.7 |
36-40 3 | 36-40 | 3 |
41-45 1.5 | 41-45 | 1.5 |
51-55 3.5 | 51-55 | 3.5 |
Cedar Fair Customer Service Score by Usage
Cedar Fair's Customer Service score was rated the highest by customers who have used Cedar Fair's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Cedar Fair Customer Service Score by Industry
Cedar Fair's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Aerospace and Aviation industry customers.
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Cedar Fair Customer Service vs. Competitors
Compared to its competitors, Cedar Fair's Customer Service score is rated right above SeaWorld Parks & Entertainment, and is preceded by Universal Studios.
| COMPANY | Customer Service Score | |
|---|---|---|
| Monarch Casino & Resort | 5/5 |
| Universal Studios | 4/5 |
| Cedar Fair | 3.6/5 |
| SeaWorld Parks & Entertainment | 3.5/5 |
| Six Flags | 3.5/5 |
| Vail Resorts | 2.3/5 |
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Cedar Fair as an Employer
4.2/5
Cedar Fair has a 4.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Cedar Fair scored a 44 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Cedar Fair would recommend the brand to a friend. ENPS measures how likely Cedar Fair employees would recommend working at Cedar Fair to a friend.
Net Promoter Score
44
NPS Score
| 65% | Promoters |
|---|---|
| 14% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 44% | Promoters |
|---|---|
| 29% | Passive |
| 27% | Detractors |
