33
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CellarStone
Marketing or Exec? Claim Your Free Account
About CellarStone's Brand
CellarStone specializes in sales commissions and incentive compensation software and solutions. Our staff has been pioneers in the sales commission business space, with significant domain expertise and experience. Among its major competitors, CellarStone is ranked in 3rd place for NPS while CaptivateIQ is 1st, and Salesforce is 2nd.
Brand at a Glance
4.3/5
Product Quality
4/5
Pricing
5/5
Customer Service
CellarStone Ranking
- #2 / 4 of its competitors
CellarStone NPS
CellarStone's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether CellarStone's customers would recommend using the product based on a scale of -100 to 100.
CellarStone Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
CellarStone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 34 | Aug 2020 | 34 |
How Other Brands Compare
CellarStone is ranked second for NPS among its competitors. Salesforce and IBM come in first and third, with Intuit coming in at #4.
CellarStone |  IBM |  Intuit |  Salesforce | |
| Global Ranking | #- | #106 | #149 | #- |
| NPS | 33 | 26 | 11 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $112.73B | $201.44B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CellarStone NPS by Usage
CellarStone's NPS was rated 37 points by customers who have used CellarStone's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 37 | 2 to 5 Years | 37 |
CellarStone NPS vs. Competitors
Compared to its competitors, CellarStone's NPS is rated right above IBM, and is preceded by Salesforce.
| COMPANY | NPS Score | |
|---|---|---|
 | CaptivateIQ | 75 |
| Salesforce | 36 |
| CellarStone | 33 |
| IBM | 26 |
 | Xactly Corp | 14 |
| Intuit | 11 |
CellarStone Product Quality
4.3/5
CellarStone has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CellarStone's overall Product Quality score rated by its users and customers.
CellarStone Product Information
CellarStone serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. CellarStone offers products for small, medium, and large sized businesses.
CellarStone’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.cellarstone.com/
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
Languages Supported
English
CellarStone Product Quality vs. Competitors
Compared to its competitors, CellarStone's Product Quality score is rated right above Xactly Corp, and is preceded by CaptivateIQ.
| COMPANY | Product Quality Score | |
|---|---|---|
| CaptivateIQ | 4.6/5 |
| CellarStone | 4.3/5 |
| Xactly Corp | 4.1/5 |
| Salesforce | 4/5 |
| IBM | 3.8/5 |
| Intuit | 3.3/5 |
Unlock CellarStone Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CellarStone Product Quality vs. Competitors data and gain insights into your customers today.
CellarStone Pricing
CellarStone ROI & Value For Money
4/5
CellarStone has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CellarStone's overall ROI score rated by its users and customers.
CellarStone Pricing Plans
CellarStone has a pricing structure that accommodates small, medium, and large businesses.
Who Uses CellarStone?
Small Businesses
Medium Businesses
Large Enterprises
CellarStone Pricing vs. Competitors
Compared to its competitors, CellarStone's ROI score is rated right above Xactly Corp, and is preceded by Salesforce.
| COMPANY | Pricing Score | |
|---|---|---|
| CaptivateIQ | 4.6/5 |
| Salesforce | 4/5 |
| CellarStone | 4/5 |
| Xactly Corp | 4/5 |
| IBM | 3.8/5 |
| Intuit | 3.3/5 |
Unlock CellarStone ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CellarStone ROI vs. Competitors data and gain insights into your customers today.
CellarStone Customer Service
5/5
CellarStone has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CellarStone's overall Customer Service score rated by its users and customers.
About CellarStone's Customer Service
Address
80, Carbrillo Hwy, San Mateo, CA 94019
Website
https://www.cellarstone.com/
Phone Number
650 242 0008
CellarStone's Social Links
CellarStone Customer Service vs. Competitors
Compared to its competitors, CellarStone's Customer Service score is rated right above CaptivateIQ.
| COMPANY | Customer Service Score | |
|---|---|---|
| CellarStone | 5/5 |
| CaptivateIQ | 4/5 |
| Salesforce | 4/5 |
| IBM | 3.9/5 |
| Xactly Corp | 3.9/5 |
| Intuit | 3.2/5 |
Unlock CellarStone Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CellarStone Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
CellarStone scored a 33 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of CellarStone would recommend the brand to a friend. ENPS measures how likely CellarStone employees would recommend working at CellarStone to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
