100
NPS
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Chicago Bridge & Iron Company
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About Chicago Bridge & Iron Company's Brand
Among its major competitors, Chicago Bridge & Iron Company is ranked in 1st place for NPS while KBR is 2nd, and Jacobs is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Chicago Bridge & Iron Company Ranking
- #1 / 4 of its competitors
Chicago Bridge & Iron Company NPS
Chicago Bridge & Iron Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Chicago Bridge & Iron Company's customers would recommend using the product based on a scale of -100 to 100.
Chicago Bridge & Iron Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Chicago Bridge & Iron Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Feb 2026 100 | Feb 2026 | 100 |
How Other Brands Compare
Chicago Bridge & Iron Company is ranked first for NPS among its competitors. KBR and Jacobs come in second and third, with Fluor Corporation coming in at #4.
Chicago Bridge & Iron Company |  Jacobs |  Fluor Corporation |  KBR | |
| Global Ranking | #- | #301 | #937 | #- |
| NPS | 100 | 12 | 5 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.44B | $4.24B | $5.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chicago Bridge & Iron Company NPS vs. Competitors
Compared to its competitors, Chicago Bridge & Iron Company's NPS is rated right above KBR.
| COMPANY | NPS Score | |
|---|---|---|
| Chicago Bridge & Iron Company | 100 |
| KBR | 23 |
| Jacobs | 12 |
| Fluor Corporation | 5 |
 | Bechtel Group | -17 |
Chicago Bridge & Iron Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Chicago Bridge & Iron Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Chicago Bridge & Iron Company Customer Loyalty vs. Competitors
Compared to its competitors, Chicago Bridge & Iron Company's Customer Loyalty score is rated right above Fluor Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chicago Bridge & Iron Company | 100% |
| Fluor Corporation | 77% |
| KBR | 74% |
| Jacobs | 69% |
| Bechtel Group | 54% |
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Chicago Bridge & Iron Company Product Quality
4.5/5
Chicago Bridge & Iron Company has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Chicago Bridge & Iron Company Product Information
Chicago Bridge & Iron Company’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://cbi.com
- Company Size
- 10,000+ Employees
Chicago Bridge & Iron Company Product Quality vs. Competitors
Compared to its competitors, Chicago Bridge & Iron Company's Product Quality score is rated right above KBR.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chicago Bridge & Iron Company | 4.5/5 |
| KBR | 3.8/5 |
| Fluor Corporation | 3.8/5 |
| Jacobs | 3.8/5 |
| Bechtel Group | 2.9/5 |
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Chicago Bridge & Iron Company Pricing
Chicago Bridge & Iron Company ROI & Value For Money
4.5/5
Chicago Bridge & Iron Company has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Chicago Bridge & Iron Company Pricing vs. Competitors
Compared to its competitors, Chicago Bridge & Iron Company's ROI score is rated right above Jacobs.
| COMPANY | Pricing Score | |
|---|---|---|
| Chicago Bridge & Iron Company | 4.5/5 |
| Jacobs | 3.7/5 |
| KBR | 3.6/5 |
| Fluor Corporation | 3.6/5 |
| Bechtel Group | 3.6/5 |
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Chicago Bridge & Iron Company Customer Satisfaction (CSAT)
Chicago Bridge & Iron Company Customer Satisfaction (CSAT) Score
100 / 100
Chicago Bridge & Iron Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chicago Bridge & Iron Company Customer Satisfaction vs. Competitors
Compared to its competitors, Chicago Bridge & Iron Company's Customer Satisfaction score is rated right above Fluor Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chicago Bridge & Iron Company | 100% |
| Fluor Corporation | 77% |
| KBR | 75% |
| Jacobs | 72% |
| Bechtel Group | 45% |
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Chicago Bridge & Iron Company Customer Service
4.5/5
Chicago Bridge & Iron Company has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Chicago Bridge & Iron Company's Customer Service
Website
http://cbi.com
Chicago Bridge & Iron Company Customer Service vs. Competitors
Compared to its competitors, Chicago Bridge & Iron Company's Customer Service score is rated right above Jacobs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chicago Bridge & Iron Company | 4.5/5 |
| Jacobs | 3.9/5 |
| Fluor Corporation | 3.8/5 |
| KBR | 3.7/5 |
| Bechtel Group | 3.5/5 |
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Chicago Bridge & Iron Company as an Employer
3.3/5
Chicago Bridge & Iron Company has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Chicago Bridge & Iron Company
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Chicago Bridge & Iron Company scored a 100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Chicago Bridge & Iron Company would recommend the brand to a friend. ENPS measures how likely Chicago Bridge & Iron Company employees would recommend working at Chicago Bridge & Iron Company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
