CLARABRIDGE, INC. NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

CLARABRIDGE, INC.

Marketing or Exec? Claim Your Free Account

CLARABRIDGE, INC.

Rate this Brand

About CLARABRIDGE, INC. Brand

Clarabridge helps business win the hearts and minds of their customers with the industry leading Customer Experience Management platform. Among its major competitors, CLARABRIDGE, INC. is ranked in 6th place for NPS while Gainsight is 1st, and Spredfast is 2nd. Overall, CLARABRIDGE, INC. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $350.00M

Brand at a Glance

55%

Customer Loyalty

3.5/5

Product Quality

2.9/5

Pricing

1.7/5

Customer Service

CLARABRIDGE, INC. Ranking

^#4 / 4 of its competitors

CLARABRIDGE, INC. NPS

CLARABRIDGE, INC.'s Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether CLARABRIDGE, INC.'s customers would recommend using the product based on a scale of -100 to 100.

CLARABRIDGE, INC. Overall NPS

NPS

40%	Promoters
20%	Passives
40%	Detractors

CLARABRIDGE, INC. NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2021 100	Jul 2021	100
Feb 2022 50	Feb 2022	50
Apr 2023 25	Apr 2023	25
Mar 2025 0	Mar 2025	0

How Other Brands Compare

CLARABRIDGE, INC. is ranked #4 for NPS among its competitors. Gainsight and Medallia come in first and second, with Cloudera coming in at third. Among those competitors, it is the lowest valued company behind Medallia.

	CLARABRIDGE, INC.	Gainsight	Medallia	Cloudera
Global Ranking	#-	#663	#-	#-
NPS	0	43	18	10
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$350.00M	$500.00M	$6.77B	$3.55B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CLARABRIDGE, INC. NPS vs. Competitors

Compared to its competitors, CLARABRIDGE, INC.'s NPS is rated right above Columbia Ultimate, and is preceded by Cloudera.

COMPANY		NPS Score
	Gainsight	43
	Spredfast	34
	Informatica	33
	Medallia	18
	Cloudera	10
	CLARABRIDGE, INC.	0
	Columbia Ultimate	N/A
	Trillium Software	N/A
	msg.ai	N/A
	Totango	-8

CLARABRIDGE, INC. Customer Loyalty

55%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

55% of CLARABRIDGE, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

55%

45%

CLARABRIDGE, INC. Customer Loyalty vs. Competitors

Compared to its competitors, CLARABRIDGE, INC.'s Customer Loyalty score is rated right above Spredfast, and is preceded by Cloudera.

COMPANY		Customer Loyalty Score
	Gainsight	85%
	Informatica	78%
	Medallia	78%
	Cloudera	74%
	CLARABRIDGE, INC.	55%
	Spredfast	N/A
	Totango	N/A
	Columbia Ultimate	N/A
	Trillium Software	N/A
	msg.ai	N/A

Unlock CLARABRIDGE, INC. Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CLARABRIDGE, INC. Customer Loyalty vs. Competitors data and gain insights into your customers today.

CLARABRIDGE, INC. Product Quality

3.5/5

CLARABRIDGE, INC. has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

Sign Up to unlock CLARABRIDGE, INC. overall Product Quality score rated by its users and customers.

CLARABRIDGE, INC. Product Information

CLARABRIDGE, INC. serves markets in the United States, Asia, Europe, and United Kingdom. CLARABRIDGE, INC. supports iOS and Web devices and offers products for medium and large sized businesses.

CLARABRIDGE, INC.’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: http://www.clarabridge.com

Company Size: 201-500 Employees

Industry

Analytics

Business Services

Enterprise

SaaS

Languages Supported

English

Spanish

Product Type

Customer Experience Software

Analytics Software

Marketing Analytics Software

Text Mining Software

Contact Center Software

Feedback and Reviews Management Software

CLARABRIDGE, INC. Product Quality vs. Competitors

Compared to its competitors, CLARABRIDGE, INC.'s Product Quality score is rated right above Columbia Ultimate, and is preceded by Informatica.

COMPANY		Product Quality Score
	Gainsight	4.1/5
	Totango	4.1/5
	Spredfast	4/5
	Medallia	4/5
	Cloudera	4/5
	Informatica	3.9/5
	CLARABRIDGE, INC.	3.5/5
	Columbia Ultimate	N/A
	Trillium Software	N/A
	msg.ai	N/A

Unlock CLARABRIDGE, INC. Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CLARABRIDGE, INC. Product Quality vs. Competitors data and gain insights into your customers today.

CLARABRIDGE, INC. Pricing

CLARABRIDGE, INC. ROI & Value For Money

2.9/5

CLARABRIDGE, INC. has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

Sign Up to unlock CLARABRIDGE, INC. overall ROI score rated by its users and customers.

CLARABRIDGE, INC. Pricing Plans

CLARABRIDGE, INC. has a pricing structure that accommodates medium and large businesses.

Who Uses CLARABRIDGE, INC.?

Medium Businesses

Large Enterprises

CLARABRIDGE, INC. Pricing vs. Competitors

Compared to its competitors, CLARABRIDGE, INC.'s ROI score is rated right above Columbia Ultimate, and is preceded by Medallia.

COMPANY		Pricing Score
	Informatica	4.1/5
	Gainsight	4/5
	Totango	3.8/5
	Spredfast	3.5/5
	Cloudera	3.5/5
	Medallia	3.4/5
	CLARABRIDGE, INC.	2.9/5
	Columbia Ultimate	N/A
	Trillium Software	N/A
	msg.ai	N/A

Unlock CLARABRIDGE, INC. ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CLARABRIDGE, INC. ROI vs. Competitors data and gain insights into your customers today.

CLARABRIDGE, INC. Customer Satisfaction (CSAT)

CLARABRIDGE, INC. Customer Satisfaction (CSAT) Score

75 / 100

CLARABRIDGE, INC. has an overall Customer Satisfaction score of 75 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

CLARABRIDGE, INC. Customer Satisfaction vs. Competitors

Compared to its competitors, CLARABRIDGE, INC.'s Customer Satisfaction score is rated right above Gainsight, and is preceded by Cloudera.

COMPANY		Customer Satisfaction (CSAT) Score
	Totango	100%
	Medallia	84%
	Cloudera	78%
	CLARABRIDGE, INC.	75%
	Gainsight	72%
	Informatica	69%
	Spredfast	0%
	Columbia Ultimate	0%
	Trillium Software	0%
	msg.ai	0%

Unlock CLARABRIDGE, INC. Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CLARABRIDGE, INC. Customer Satisfaction vs. Competitors data and gain insights into your customers today.

CLARABRIDGE, INC. Customer Service

1.7/5

CLARABRIDGE, INC. has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

Sign Up to unlock CLARABRIDGE, INC. overall Customer Service score rated by its users and customers.

About CLARABRIDGE, INC.'s Customer Service

Address

Reston, VA 20191

Website

http://www.clarabridge.com

Phone Number

571-299-1800

CLARABRIDGE, INC. Customer Service vs. Competitors

Compared to its competitors, CLARABRIDGE, INC.'s Customer Service score is rated right above Columbia Ultimate, and is preceded by Medallia.

COMPANY		Customer Service Score
	Gainsight	4.2/5
	Informatica	4.1/5
	Spredfast	3.7/5
	Totango	3.7/5
	Cloudera	3.6/5
	Medallia	3.5/5
	CLARABRIDGE, INC.	1.7/5
	Columbia Ultimate	N/A
	Trillium Software	N/A
	msg.ai	N/A

Unlock CLARABRIDGE, INC. Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full CLARABRIDGE, INC. Customer Service vs. Competitors data and gain insights into your customers today.

CLARABRIDGE, INC. as an Employer

3.3/5

CLARABRIDGE, INC. has a 3.3/5 stars for its overall company culture rated by their employees

top

15%

CEO of CLARABRIDGE, INC.

Mark Bishof

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CLARABRIDGE, INC. scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of CLARABRIDGE, INC. would recommend the brand to a friend. ENPS measures how likely CLARABRIDGE, INC. employees would recommend working at CLARABRIDGE, INC. to a friend.

Net Promoter Score

NPS Score

40%	Promoters
20%	Passive
40%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
17%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail