28
NPS
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Clarkston Consulting
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About Clarkston Consulting's Brand
Clarkston Consulting provides management, operations, and implementation consulting services for life sciences, consumer products, and retail companies. Clarkston has achieved a 21-year average client satisfaction rate of 97% by continuously pushing for success for our clients, our consultants, and our company. Among its major competitors, Clarkston Consulting is ranked in 1st place for NPS while Deloitte (US) is 2nd, and IBM is 3rd.
Brand at a Glance
89%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Clarkston Consulting Ranking
- #1 / 4 of its competitors
Clarkston Consulting NPS
Clarkston Consulting's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Clarkston Consulting's customers would recommend using the product based on a scale of -100 to 100.
Clarkston Consulting Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Clarkston Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2022 66 | Dec 2022 | 66 |
Mar 2023 75 | Mar 2023 | 75 |
Feb 2025 40 | Feb 2025 | 40 |
Mar 2025 29 | Mar 2025 | 29 |
How Other Brands Compare
Clarkston Consulting is ranked first for NPS among its competitors. Deloitte (US) and IBM come in second and third, with Accenture coming in at #4.
Clarkston Consulting |  IBM |  Accenture |  Deloitte (US) | |
| Global Ranking | #- | #106 | #124 | #154 |
| NPS | 28 | 26 | 20 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $168.12B | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clarkston Consulting NPS vs. Competitors
Compared to its competitors, Clarkston Consulting's NPS is rated right above Deloitte (US).
| COMPANY | NPS Score | |
|---|---|---|
| Clarkston Consulting | 28 |
| Deloitte (US) | 27 |
| IBM | 26 |
 | McKinsey & Company | 20 |
| Accenture | 20 |
 | Global | 20 |
Clarkston Consulting Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Clarkston Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Clarkston Consulting Customer Loyalty vs. Competitors
Compared to its competitors, Clarkston Consulting's Customer Loyalty score is rated right above IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Clarkston Consulting | 89% |
| IBM | 79% |
| McKinsey & Company | 74% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| Global | N/A |
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Clarkston Consulting Product Quality
3.4/5
Clarkston Consulting has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Clarkston Consulting Product Information
Clarkston Consulting’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Professional Services
Clarkston Consulting Product Quality vs. Competitors
Compared to its competitors, Clarkston Consulting's Product Quality score is rated right below Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| McKinsey & Company | 4/5 |
| Global | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| Accenture | 3.7/5 |
| Clarkston Consulting | 3.4/5 |
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Clarkston Consulting Pricing
Clarkston Consulting ROI & Value For Money
3.5/5
Clarkston Consulting has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Clarkston Consulting Pricing vs. Competitors
Compared to its competitors, Clarkston Consulting's ROI score is rated right above Global, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| McKinsey & Company | 3.8/5 |
| Accenture | 3.6/5 |
| Clarkston Consulting | 3.5/5 |
| Global | 3.5/5 |
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Clarkston Consulting Customer Satisfaction (CSAT)
Clarkston Consulting Customer Satisfaction (CSAT) Score
80 / 100
Clarkston Consulting has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clarkston Consulting Customer Satisfaction vs. Competitors
Compared to its competitors, Clarkston Consulting's Customer Satisfaction score is rated right above McKinsey & Company, and is preceded by Global.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Global | 100% |
| Clarkston Consulting | 80% |
| McKinsey & Company | 78% |
| IBM | 76% |
| Accenture | 75% |
| Deloitte (US) | 73% |
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Clarkston Consulting Customer Service
3.6/5
Clarkston Consulting has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Clarkston Consulting's Customer Service
Address
Research Triangle Park 2655 Meridian Parkway, Durham, NC 27713
Website
http://clarkstonconsulting.com/
Phone Number
919-484-4400
Clarkston Consulting's Social Links
Clarkston Consulting Customer Service vs. Competitors
Compared to its competitors, Clarkston Consulting's Customer Service score is rated right above Global, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| IBM | 3.9/5 |
| McKinsey & Company | 3.9/5 |
| Accenture | 3.8/5 |
| Clarkston Consulting | 3.6/5 |
| Global | N/A |
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Clarkston Consulting as an Employer
4.8/5
Clarkston Consulting has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clarkston Consulting scored a 28 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of Clarkston Consulting would recommend the brand to a friend. ENPS measures how likely Clarkston Consulting employees would recommend working at Clarkston Consulting to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
68
eNPS Score
| 75% | Promoters |
|---|---|
| 18% | Passive |
| 7% | Detractors |
