34
NPS
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Global
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About Global's Brand
Among its major competitors, Global is ranked in 2nd place for NPS while Entercom Communications is 1st, and Hamilton is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Global Ranking
- #1 / 4 of its competitors
Global NPS
Global's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Global's customers would recommend using the product based on a scale of -100 to 100.
Global Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2025 -33 | Sep 2025 | -33 |
Oct 2025 0 | Oct 2025 | 0 |
Dec 2025 20 | Dec 2025 | 20 |
Apr 2026 33 | Apr 2026 | 33 |
How Other Brands Compare
Global is ranked first for NPS among its competitors. Hamilton and Accenture come in second and third, with ThoughtWorks coming in at #4.
Global |  Accenture |  ThoughtWorks |  Hamilton | |
| Global Ranking | #- | #124 | #806 | #- |
| NPS | 34 | 18 | 15 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | - | $11.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Global NPS vs. Competitors
Compared to its competitors, Global's NPS is rated right above Hamilton, and is preceded by Entercom Communications.
| COMPANY | NPS Score | |
|---|---|---|
 | Entercom Communications | 100 |
| Global | 34 |
| Hamilton | 30 |
| Accenture | 18 |
| ThoughtWorks | 15 |
 | Trianz | 0 |
 | FTI Consulting | -32 |
Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Global Customer Loyalty vs. Competitors
Compared to its competitors, Global's Customer Loyalty score is rated right above Trianz, and is preceded by Entercom Communications.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Entercom Communications | 100% |
| Global | 100% |
| Trianz | 76% |
| Hamilton | 74% |
| Accenture | 71% |
| ThoughtWorks | 69% |
| FTI Consulting | 58% |
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Global Product Quality
4.5/5
Global has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Global Product Information
Global’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.global.com
Global Product Quality vs. Competitors
Compared to its competitors, Global's Product Quality score is rated right above Hamilton, and is preceded by Entercom Communications.
| COMPANY | Product Quality Score | |
|---|---|---|
| Entercom Communications | 5/5 |
| Global | 4.5/5 |
| Hamilton | 3.9/5 |
| Accenture | 3.7/5 |
| ThoughtWorks | 3.6/5 |
| Trianz | 3.2/5 |
| FTI Consulting | 3/5 |
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Global Pricing
Global ROI & Value For Money
4.2/5
Global has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Global Pricing vs. Competitors
Compared to its competitors, Global's ROI score is rated right above Hamilton, and is preceded by Entercom Communications.
| COMPANY | Pricing Score | |
|---|---|---|
| Entercom Communications | 5/5 |
| Global | 4.2/5 |
| Hamilton | 3.7/5 |
| Accenture | 3.6/5 |
| ThoughtWorks | 3.5/5 |
| Trianz | 3.1/5 |
| FTI Consulting | 2.6/5 |
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Global Customer Satisfaction (CSAT)
Global Customer Satisfaction (CSAT) Score
100 / 100
Global has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Global Customer Satisfaction vs. Competitors
Compared to its competitors, Global's Customer Satisfaction score is rated right above Hamilton, and is preceded by Entercom Communications.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Entercom Communications | 100% |
| Global | 100% |
| Hamilton | 94% |
| Accenture | 74% |
| Trianz | 60% |
| ThoughtWorks | 57% |
| FTI Consulting | 38% |
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Global Customer Service
5/5
Global has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Global's Customer Service
Website
https://www.global.com
Global Customer Service vs. Competitors
Compared to its competitors, Global's Customer Service score is rated right above Accenture, and is preceded by Entercom Communications.
| COMPANY | Customer Service Score | |
|---|---|---|
| Entercom Communications | 5/5 |
| Global | 5/5 |
| Accenture | 3.8/5 |
| ThoughtWorks | 3.7/5 |
| Hamilton | 3.6/5 |
| Trianz | 3.3/5 |
| FTI Consulting | 2.5/5 |
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Global as an Employer
2.7/5
Global has a 2.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Global scored a 34 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Global would recommend the brand to a friend. ENPS measures how likely Global employees would recommend working at Global to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
