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NPS
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Trianz
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About Trianz's Brand
IT Services, Management Consulting Among its major competitors, Trianz is ranked in 7th place for NPS while Barrett Business Services is 1st, and eClerx Services is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Trianz Ranking
- #4 / 4 of its competitors
Trianz NPS
Trianz's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Trianz's customers would recommend using the product based on a scale of -100 to 100.
Trianz Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Trianz NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 -33 | Feb 2023 | -33 |
Sep 2023 -50 | Sep 2023 | -50 |
Oct 2023 -20 | Oct 2023 | -20 |
Jun 2024 0 | Jun 2024 | 0 |
How Other Brands Compare
Trianz is ranked #4 for NPS among its competitors. Accenture and CDW Corporation come in first and second, with Infosys coming in at third.
Trianz |  Accenture |  Infosys |  CDW Corporation | |
| Global Ranking | #- | #124 | #502 | #956 |
| NPS | 0 | 20 | 15 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $80.98B | $23.37B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trianz NPS by Gender
Trianz's NPS was rated -100 by Male customers on Comparably.
Male
-100
Trianz's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Trianz's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Trianz NPS vs. Competitors
Compared to its competitors, Trianz's NPS is rated right above Estuate, Inc., and is preceded by Infosys.
| COMPANY | NPS Score | |
|---|---|---|
 | Barrett Business Services | 100 |
 | eClerx Services | 30 |
| Accenture | 20 |
| CDW Corporation | 20 |
 | Global | 20 |
| Infosys | 15 |
| Trianz | 0 |
 | Estuate, Inc. | N/A |
Trianz Customer Reviews
Out of the 2 Trianz customer reviews 0 were positive and 2 were constructive. Trianz customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Trianz Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Trianz users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Trianz Customer Loyalty Score by Gender
Trianz's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Trianz Customer Loyalty vs. Competitors
Compared to its competitors, Trianz's Customer Loyalty score is rated right above Accenture, and is preceded by Infosys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
| Infosys | 82% |
| Trianz | 76% |
| Accenture | 71% |
| CDW Corporation | 71% |
| Barrett Business Services | 55% |
| Global | N/A |
| Estuate, Inc. | N/A |
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Trianz Product Quality
3.2/5
Trianz has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Trianz Product Information
Trianz’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.trianz.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Big Data
Business Services
Enterprise
Hardware and Devices
Productivity
SaaS
Small Business Services
Quick Insights into Trianz Product Quality
Trianz's Product Quality score was rated highest by Male customers.
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Ranked Trianz Product Quality the Highest
Trianz Product Quality Score by Gender
Trianz's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Trianz Product Quality vs. Competitors
Compared to its competitors, Trianz's Product Quality score is rated right above Estuate, Inc., and is preceded by CDW Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrett Business Services | 4.5/5 |
| Global | 4/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Trianz | 3.2/5 |
| Estuate, Inc. | N/A |
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Trianz Pricing
Trianz ROI & Value For Money
3.1/5
Trianz has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Trianz ROI
Trianz's ROI score was rated highest by Male customers.
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Ranked Trianz ROI the Highest
Trianz ROI Score by Gender
Trianz's ROI score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Trianz Pricing vs. Competitors
Compared to its competitors, Trianz's ROI score is rated right above Estuate, Inc., and is preceded by Global.
| COMPANY | Pricing Score | |
|---|---|---|
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| Global | 3.5/5 |
| Trianz | 3.1/5 |
| Estuate, Inc. | N/A |
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Trianz Customer Satisfaction (CSAT)
Trianz Customer Satisfaction (CSAT) Score
60 / 100
Trianz has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Trianz Customer Satisfaction
Trianz's Customer Satisfaction score was rated highest by Male customers.
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Ranked Trianz Customer Satisfaction the Highest
Trianz Customer Satisfaction Score by Gender
Trianz's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Trianz Customer Satisfaction vs. Competitors
Compared to its competitors, Trianz's Customer Satisfaction score is rated right above CDW Corporation, and is preceded by eClerx Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Global | 100% |
| Infosys | 77% |
| Accenture | 75% |
| eClerx Services | 63% |
| Trianz | 60% |
| CDW Corporation | 56% |
| Estuate, Inc. | 0% |
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Trianz Customer Service
3.3/5
Trianz has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Trianz's Customer Service
Address
3979 Freedom Circle, Suite 210, Santa Clara, CA
Website
http://www.trianz.com
Quick Insights into Trianz Customer Service
Trianz's Customer Service score was rated highest by Male customers.
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Ranked Trianz Customer Service the Highest
Trianz Customer Service Score by Gender
Trianz's Customer Service score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Trianz Customer Service vs. Competitors
Compared to its competitors, Trianz's Customer Service score is rated right above Global, and is preceded by Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Accenture | 3.8/5 |
| CDW Corporation | 3.8/5 |
| Infosys | 3.8/5 |
| Trianz | 3.3/5 |
| Global | N/A |
| Estuate, Inc. | N/A |
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Trianz as an Employer
2.8/5
Trianz has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Trianz scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Trianz would recommend the brand to a friend. ENPS measures how likely Trianz employees would recommend working at Trianz to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
