-5
NPS
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Clear Channel Outdoor
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About Clear Channel Outdoor's Brand
Clear Channel Outdoor CCO Baltimore launches partnership with MEMA to deliver emergency messaging across the state using digital billboards. Among its major competitors, Clear Channel Outdoor is ranked in 6th place for NPS while Dunzo is 1st, and When I Work is 2nd.Their current market cap is $870.22M
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Clear Channel Outdoor CMO
Clear Channel Outdoor Ranking
- #4 / 4 of its competitors
Clear Channel Outdoor NPS
Clear Channel Outdoor's Net Promoter Score (NPS) is a -5 with 38% Promoters, 19% Passives, and 43% Detractors. Net Promoter Score tracks whether Clear Channel Outdoor's customers would recommend using the product based on a scale of -100 to 100.
Clear Channel Outdoor Overall NPS
| 38% | Promoters |
|---|---|
| 19% | Passives |
| 43% | Detractors |
Clear Channel Outdoor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -33 | Oct 2022 | -33 |
Apr 2023 -40 | Apr 2023 | -40 |
Jul 2023 -45 | Jul 2023 | -45 |
Sep 2023 -33 | Sep 2023 | -33 |
Oct 2023 -38 | Oct 2023 | -38 |
Nov 2023 -29 | Nov 2023 | -29 |
Feb 2024 -27 | Feb 2024 | -27 |
Apr 2024 -12 | Apr 2024 | -12 |
May 2024 -7 | May 2024 | -7 |
Jul 2024 -12 | Jul 2024 | -12 |
Aug 2024 -5 | Aug 2024 | -5 |
Sep 2024 -4 | Sep 2024 | -4 |
How Other Brands Compare
Clear Channel Outdoor is ranked #4 for NPS among its competitors. Salesforce and LeadPages come in first and second, with iHeartMedia coming in at third. Among those competitors, it is the third most valued company behind Salesforce.
Clear Channel Outdoor |  iHeartMedia |  Salesforce |  LeadPages | |
| Global Ranking | #- | #308 | #- | #- |
| NPS | -5 | 15 | 36 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $870.22M | $2.01B | $201.44B | $176.04M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clear Channel Outdoor NPS by Gender
Clear Channel Outdoor's NPS was rated 0 by Male customers on Comparably.
Male
0
Clear Channel Outdoor's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Clear Channel Outdoor's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Clear Channel Outdoor NPS by Usage
Clear Channel Outdoor's NPS was rated 0 points by customers who have used Clear Channel Outdoor's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Clear Channel Outdoor NPS vs. Competitors
Compared to its competitors, Clear Channel Outdoor's NPS is rated right below iHeartMedia.
| COMPANY | NPS Score | |
|---|---|---|
 | Dunzo | 100 |
 | When I Work | 60 |
| Salesforce | 36 |
| LeadPages | 30 |
| iHeartMedia | 15 |
| Clear Channel Outdoor | -5 |
Clear Channel Outdoor Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Clear Channel Outdoor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clear Channel Outdoor Customer Loyalty Score by Gender
Clear Channel Outdoor's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Clear Channel Outdoor.
Male
70%
Yes
Female
N/A
Yes
Clear Channel Outdoor Customer Loyalty Score by Usage
Clear Channel Outdoor's Customer Loyalty score was rated 70% by customers who have used Clear Channel Outdoor's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Clear Channel Outdoor Customer Loyalty vs. Competitors
Compared to its competitors, Clear Channel Outdoor's Customer Loyalty score is rated right above LeadPages, and is preceded by Salesforce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dunzo | 100% |
| When I Work | 83% |
| Salesforce | 75% |
| Clear Channel Outdoor | 73% |
| LeadPages | 68% |
| iHeartMedia | 64% |
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Clear Channel Outdoor Product Quality
3.5/5
Clear Channel Outdoor has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Clear Channel Outdoor Product Information
Clear Channel Outdoor’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
AdTech
Quick Insights into Clear Channel Outdoor Product Quality
Clear Channel Outdoor's Product Quality score was rated highest by customers who have used Clear Channel Outdoor's products/services for 2 to 5 Years.
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Ranked Clear Channel Outdoor Product Quality the Highest
Clear Channel Outdoor Product Quality Score by Gender
Clear Channel Outdoor's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Clear Channel Outdoor.
Male
3.1/5
Female
N/A
Clear Channel Outdoor Product Quality Score by Usage
Clear Channel Outdoor's Product Quality score was rated 3.1 stars by customers who have used Clear Channel Outdoor's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Clear Channel Outdoor Product Quality vs. Competitors
Compared to its competitors, Clear Channel Outdoor's Product Quality score is rated right below iHeartMedia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dunzo | 5/5 |
| When I Work | 4.3/5 |
| LeadPages | 4.2/5 |
| Salesforce | 4/5 |
| iHeartMedia | 3.5/5 |
| Clear Channel Outdoor | 3.5/5 |
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Clear Channel Outdoor Pricing
Clear Channel Outdoor ROI & Value For Money
3.2/5
Clear Channel Outdoor has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Clear Channel Outdoor ROI
Clear Channel Outdoor's ROI score was rated highest by customers who have used Clear Channel Outdoor's products/services for 2 to 5 Years.
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Ranked Clear Channel Outdoor ROI the Highest
Clear Channel Outdoor ROI Score by Gender
Clear Channel Outdoor's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Clear Channel Outdoor.
Male
3.1/5
Female
N/A
Clear Channel Outdoor ROI Score by Usage
Clear Channel Outdoor's ROI score was rated 3.1 stars by customers who have used Clear Channel Outdoor's products/services for 2 to 5 Years.
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Clear Channel Outdoor Pricing vs. Competitors
Compared to its competitors, Clear Channel Outdoor's ROI score is rated right below iHeartMedia.
| COMPANY | Pricing Score | |
|---|---|---|
| Dunzo | 5/5 |
| When I Work | 4.4/5 |
| Salesforce | 4/5 |
| LeadPages | 3.8/5 |
| iHeartMedia | 3.5/5 |
| Clear Channel Outdoor | 3.2/5 |
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Clear Channel Outdoor Customer Satisfaction (CSAT)
Clear Channel Outdoor Customer Satisfaction (CSAT) Score
72 / 100
Clear Channel Outdoor has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clear Channel Outdoor Customer Satisfaction vs. Competitors
Compared to its competitors, Clear Channel Outdoor's Customer Satisfaction score is rated right above iHeartMedia, and is preceded by Salesforce.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dunzo | 100% |
| When I Work | 100% |
| Salesforce | 78% |
| Clear Channel Outdoor | 71% |
| iHeartMedia | 53% |
| LeadPages | 33% |
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Clear Channel Outdoor Customer Service
3.5/5
Clear Channel Outdoor has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Clear Channel Outdoor's Customer Service
Address
99 Park Avenue, 2nd Floor, New York City, NY NY 10016
Website
http://clearchanneloutdoor.com
Phone Number
210-832-3700
Quick Insights into Clear Channel Outdoor Customer Service
Clear Channel Outdoor's Customer Service score was rated highest by customers who have used Clear Channel Outdoor's products/services for 2 to 5 Years.
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Ranked Clear Channel Outdoor Customer Service the Highest
Clear Channel Outdoor Customer Service Score by Gender
Clear Channel Outdoor's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clear Channel Outdoor.
Male
3.1/5
Female
N/A
Clear Channel Outdoor Customer Service Score by Usage
Clear Channel Outdoor's Customer Service score was rated 3.1 stars by customers who have used Clear Channel Outdoor's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Clear Channel Outdoor Customer Service vs. Competitors
Compared to its competitors, Clear Channel Outdoor's Customer Service score is rated right below LeadPages.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dunzo | 5/5 |
| When I Work | 4.2/5 |
| Salesforce | 4/5 |
| iHeartMedia | 3.6/5 |
| LeadPages | 3.5/5 |
| Clear Channel Outdoor | 3.5/5 |
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Clear Channel Outdoor as an Employer
3.0/5
Clear Channel Outdoor has a 3.0/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Clear Channel Outdoor scored a -5 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Clear Channel Outdoor would recommend the brand to a friend. ENPS measures how likely Clear Channel Outdoor employees would recommend working at Clear Channel Outdoor to a friend.
Net Promoter Score
-5
NPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 34% | Promoters |
|---|---|
| 20% | Passive |
| 46% | Detractors |
