40
NPS
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ClickMeeting
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About ClickMeeting's Brand
Platform that allows webinars for up to 1000 people. Features: interactive whiteboard, desktop sharing, chat module, survers and more. Among its major competitors, ClickMeeting is ranked in 2nd place for NPS while GoTo is 1st, and ON24 is 3rd.
Brand at a Glance
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
ClickMeeting Ranking
- #2 / 4 of its competitors
ClickMeeting NPS
ClickMeeting's Net Promoter Score (NPS) is a 40 with 58% Promoters, 24% Passives, and 18% Detractors. Net Promoter Score tracks whether ClickMeeting's customers would recommend using the product based on a scale of -100 to 100.
ClickMeeting Overall NPS
| 58% | Promoters |
|---|---|
| 24% | Passives |
| 18% | Detractors |
ClickMeeting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
How Other Brands Compare
ClickMeeting is ranked second for NPS among its competitors. GoTo and ON24 come in first and third, with RingCentral coming in at #4.
ClickMeeting |  RingCentral |  GoTo |  ON24 | |
| Global Ranking | #- | #209 | #291 | #- |
| NPS | 40 | 25 | 59 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Negative | Neutral |
| Valuation Updated every 24 hours for public companies | - | $24.48B | $4.22B | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClickMeeting NPS by Usage
ClickMeeting's NPS was rated 17 points by customers who have used ClickMeeting's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 17 | 1 to 2 Years | 17 |
ClickMeeting NPS vs. Competitors
Compared to its competitors, ClickMeeting's NPS is rated right above ON24, and is preceded by GoTo.
| COMPANY | NPS Score | |
|---|---|---|
| GoTo | 59 |
| ClickMeeting | 40 |
| ON24 | 28 |
| RingCentral | 25 |
 | BrightTALK | -23 |
ClickMeeting Product Quality
3.9/5
ClickMeeting has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ClickMeeting Product Information
ClickMeeting serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. ClickMeeting supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
ClickMeeting’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.clickmeeting.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Italian
Russian
Czech
Swedish
Polish
Product Type
Online Meetings Software
Video Conferencing Software
Webinars Software
Presentation Software
ClickMeeting Product Quality vs. Competitors
Compared to its competitors, ClickMeeting's Product Quality score is rated right above BrightTALK, and is preceded by RingCentral.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoTo | 4.4/5 |
| ON24 | 4/5 |
| RingCentral | 4/5 |
| ClickMeeting | 3.9/5 |
| BrightTALK | 3/5 |
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ClickMeeting Pricing
ClickMeeting ROI & Value For Money
3.8/5
ClickMeeting has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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ClickMeeting Pricing Plans
ClickMeeting has a pricing structure that accommodates small, medium, and large businesses. Starting from $25/month, ClickMeeting uses a subscription model.
Who Uses ClickMeeting?
Small Businesses
Medium Businesses
Large Enterprises
ClickMeeting Pricing vs. Competitors
Compared to its competitors, ClickMeeting's ROI score is rated right above ON24, and is preceded by GoTo.
| COMPANY | Pricing Score | |
|---|---|---|
| GoTo | 4.4/5 |
| ClickMeeting | 3.8/5 |
| ON24 | 3.8/5 |
| RingCentral | 3.8/5 |
| BrightTALK | 2.9/5 |
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ClickMeeting Customer Service
3.7/5
ClickMeeting has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ClickMeeting's Customer Service
Address
Lacewood Drive, Canada
Website
http://www.clickmeeting.com
Phone Number
48784639384
ClickMeeting Customer Service vs. Competitors
Compared to its competitors, ClickMeeting's Customer Service score is rated right above RingCentral, and is preceded by GoTo.
| COMPANY | Customer Service Score | |
|---|---|---|
| GoTo | 4.3/5 |
| ClickMeeting | 3.7/5 |
| RingCentral | 3.6/5 |
| ON24 | 3.3/5 |
| BrightTALK | 3/5 |
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Consumer vs. Employees
ClickMeeting scored a 40 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ClickMeeting would recommend the brand to a friend. ENPS measures how likely ClickMeeting employees would recommend working at ClickMeeting to a friend.
Net Promoter Score
40
NPS Score
| 58% | Promoters |
|---|---|
| 24% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
