14
NPS
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COCC
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About COCC's Brand
COCC is an award-winning client-owned financial technology company servicing financial institutions for over 50 years. Among its major competitors, COCC is ranked in 2nd place for NPS while Jack Henry & Associates is 1st, and Fiserv is 3rd.
Brand at a Glance
47%
Customer Loyalty
2.6/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
COCC CMO
COCC Ranking
- #2 / 4 of its competitors
COCC NPS
COCC's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether COCC's customers would recommend using the product based on a scale of -100 to 100.
COCC Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
COCC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Jun 2023 33 | Jun 2023 | 33 |
Aug 2023 50 | Aug 2023 | 50 |
Feb 2024 20 | Feb 2024 | 20 |
Apr 2024 0 | Apr 2024 | 0 |
Jan 2025 15 | Jan 2025 | 15 |
How Other Brands Compare
COCC is ranked second for NPS among its competitors. Jack Henry & Associates and Fiserv come in first and third, with Nymbus coming in at #4.
COCC |  Fiserv |  Jack Henry & Associates |  Nymbus | |
| Global Ranking | #- | #319 | #- | #- |
| NPS | 14 | -12 | 31 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $74.66B | $11.48B | $85.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
COCC NPS vs. Competitors
Compared to its competitors, COCC's NPS is rated right above Fiserv, and is preceded by Jack Henry & Associates.
| COMPANY | NPS Score | |
|---|---|---|
| Jack Henry & Associates | 31 |
| COCC | 14 |
| Fiserv | -12 |
| Nymbus | -13 |
COCC Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of COCC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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COCC Customer Loyalty vs. Competitors
Compared to its competitors, COCC's Customer Loyalty score is rated right below Nymbus.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jack Henry & Associates | 83% |
| Fiserv | 76% |
| Nymbus | 60% |
| COCC | 47% |
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COCC Product Quality
2.6/5
COCC has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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COCC Product Information
COCC’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.cocc.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
COCC Product Quality vs. Competitors
Compared to its competitors, COCC's Product Quality score is rated right below Nymbus.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jack Henry & Associates | 4.1/5 |
| Fiserv | 3.3/5 |
| Nymbus | 2.8/5 |
| COCC | 2.6/5 |
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COCC Pricing
COCC ROI & Value For Money
2.9/5
COCC has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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COCC Pricing vs. Competitors
Compared to its competitors, COCC's ROI score is rated right above Nymbus, and is preceded by Fiserv.
| COMPANY | Pricing Score | |
|---|---|---|
| Jack Henry & Associates | 3.8/5 |
| Fiserv | 2.9/5 |
| COCC | 2.9/5 |
| Nymbus | 2.6/5 |
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COCC Customer Satisfaction (CSAT)
COCC Customer Satisfaction (CSAT) Score
50 / 100
COCC has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
COCC Customer Satisfaction vs. Competitors
Compared to its competitors, COCC's Customer Satisfaction score is rated right above Fiserv, and is preceded by Jack Henry & Associates.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jack Henry & Associates | 94% |
| COCC | 50% |
| Fiserv | 48% |
| Nymbus | 40% |
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COCC Customer Service
3/5
COCC has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About COCC's Customer Service
Address
100 Executive Boulevard, Southington, CT 06489
Website
http://www.cocc.com
Phone Number
(860) 678-0444
COCC's Social Links
COCC Customer Service vs. Competitors
Compared to its competitors, COCC's Customer Service score is rated right above Nymbus, and is preceded by Fiserv.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jack Henry & Associates | 4.1/5 |
| Fiserv | 3.1/5 |
| COCC | 3/5 |
| Nymbus | 2.9/5 |
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COCC as an Employer
4.6/5
COCC has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
COCC scored a 14 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of COCC would recommend the brand to a friend. ENPS measures how likely COCC employees would recommend working at COCC to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
