0
NPS
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Cogo Labs
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About Cogo Labs' Brand
Cogo Labs is the technology-driven venture accelerator behind some of the Boston area's fastest-growing web companies Among its major competitors, Cogo Labs is ranked in 3rd place for NPS while HubSpot is 1st, and Drizly is 2nd. Overall, Cogo Labs has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Cogo Labs Ranking
- #3 / 4 of its competitors
Cogo Labs NPS
Cogo Labs's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Cogo Labs's customers would recommend using the product based on a scale of -100 to 100.
Cogo Labs Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Cogo Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Mar 2024 0 | Mar 2024 | 0 |
How Other Brands Compare
Cogo Labs is ranked third for NPS among its competitors. HubSpot and Drizly come in first and second, with EverQuote coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cogo Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cogo Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cogo Labs Customer Loyalty vs. Competitors
Compared to its competitors, Cogo Labs's Customer Loyalty score is rated right above HubSpot.
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Cogo Labs Product Quality
3.7/5
Cogo Labs has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cogo Labs Product Information
Cogo Labs’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://cogolabs.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Cogo Labs Product Quality vs. Competitors
Compared to its competitors, Cogo Labs's Product Quality score is rated right above Drizly, and is preceded by HubSpot.
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Cogo Labs Pricing
Cogo Labs ROI & Value For Money
4/5
Cogo Labs has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Cogo Labs Pricing vs. Competitors
Compared to its competitors, Cogo Labs's ROI score is rated right above Drizly, and is preceded by HubSpot.
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Cogo Labs Customer Satisfaction (CSAT)
Cogo Labs Customer Satisfaction (CSAT) Score
50 / 100
Cogo Labs has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cogo Labs Customer Satisfaction vs. Competitors
Compared to its competitors, Cogo Labs's Customer Satisfaction score is rated right above EverQuote, and is preceded by HubSpot.
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Cogo Labs Customer Service
3.5/5
Cogo Labs has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Cogo Labs's Customer Service
Address
One Kendall Square, Suite B2102, Boston, MA 02139
Website
http://cogolabs.com
Cogo Labs's Social Links
Cogo Labs Customer Service vs. Competitors
Compared to its competitors, Cogo Labs's Customer Service score is rated right above Drizly, and is preceded by HubSpot.
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Cogo Labs as an Employer
3.5/5
Cogo Labs has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Cogo Labs scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cogo Labs would recommend the brand to a friend. ENPS measures how likely Cogo Labs employees would recommend working at Cogo Labs to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
