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NPS
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Commerce Bank
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About Commerce Bank's Brand
Commerce Bank operates as a super-community bank offering sophisticated financial products. Among its major competitors, Commerce Bank is ranked in 3rd place for NPS while UMB Banks is 1st, and Td Bank is 2nd.Their current market cap is $8.97B
Brand at a Glance
82%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Commerce Bank Ranking
- #2 / 4 of its competitors
Commerce Bank NPS
Commerce Bank's Net Promoter Score (NPS) is a 13 with 50% Promoters, 13% Passives, and 37% Detractors. Net Promoter Score tracks whether Commerce Bank's customers would recommend using the product based on a scale of -100 to 100.
Commerce Bank Overall NPS
| 50% | Promoters |
|---|---|
| 13% | Passives |
| 37% | Detractors |
Commerce Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 34 | Sep 2022 | 34 |
Mar 2023 32 | Mar 2023 | 32 |
May 2023 21 | May 2023 | 21 |
Jun 2023 20 | Jun 2023 | 20 |
Aug 2023 22 | Aug 2023 | 22 |
Dec 2023 26 | Dec 2023 | 26 |
Feb 2024 19 | Feb 2024 | 19 |
Mar 2024 19 | Mar 2024 | 19 |
May 2024 21 | May 2024 | 21 |
Jul 2024 16 | Jul 2024 | 16 |
Mar 2025 16 | Mar 2025 | 16 |
Jun 2025 14 | Jun 2025 | 14 |
How Other Brands Compare
Commerce Bank is ranked second for NPS among its competitors. Td Bank and Bank of America come in first and third, with U.S. Bank coming in at #4. Among those competitors, it is the lowest valued company behind Bank of America.
Commerce Bank |  Bank of America |  Td Bank |  U.S. Bank | |
| Global Ranking | #- | #152 | #- | #- |
| NPS | 13 | 2 | 15 | -8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $8.97B | $298.80B | $121.22B | $83.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Commerce Bank NPS by Gender
Male customers rated Commerce Bank's NPS 57 points higher than Female customers.
Male
23
Commerce Bank's NPS was rated 23 by Male customers on Comparably.
54%
Promoters
15%
Passives
31%
Detractors
Female
-34
Commerce Bank's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Commerce Bank NPS by Ethnicity
Commerce Bank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Commerce Bank NPS by Age
Commerce Bank's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Commerce Bank NPS by Usage
Commerce Bank's NPS was rated the highest by customers who have used Commerce Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 17 | 2 to 5 Years | 17 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Over 10 Years -72 | Over 10 Years | -72 |
Commerce Bank NPS vs. Competitors
Compared to its competitors, Commerce Bank's NPS is rated right above Bank of America, and is preceded by Td Bank.
| COMPANY | NPS Score | |
|---|---|---|
 | UMB Banks | 17 |
| Td Bank | 15 |
| Commerce Bank | 13 |
| Bank of America | 2 |
| U.S. Bank | -8 |
 | Midwest BankCentre | -100 |
Commerce Bank Customer Reviews
Out of the 4 Commerce Bank customer reviews 2 were positive and 2 were constructive. Commerce Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Commerce Bank Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Commerce Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Commerce Bank Customer Loyalty Score by Gender
Male customers rated Commerce Bank's Customer Loyalty score 23% higher than Female customers.
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Male
93%
Yes
Female
70%
Yes
Commerce Bank Customer Loyalty Score by Ethnicity
Commerce Bank's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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79
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Commerce Bank Customer Loyalty Score by Age
Commerce Bank's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
51-55 100% | 51-55 | 100% |
Commerce Bank Customer Loyalty Score by Usage
Commerce Bank's Customer Loyalty score was rated the highest by customers who have used Commerce Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Commerce Bank Customer Loyalty vs. Competitors
Compared to its competitors, Commerce Bank's Customer Loyalty score is rated right above Bank of America, and is preceded by Midwest BankCentre.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Midwest BankCentre | 100% |
| Commerce Bank | 82% |
| Bank of America | 80% |
| U.S. Bank | 78% |
| Td Bank | 76% |
| UMB Banks | 70% |
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Commerce Bank Product Quality
3.4/5
Commerce Bank has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Commerce Bank Product Information
Commerce Bank’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking
FinTech
Quick Insights into Commerce Bank Product Quality
Commerce Bank's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Commerce Bank's products/services for Over 10 Years.
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Ranked Commerce Bank Product Quality the Highest
Ranked Commerce Bank Product Quality the Lowest
Commerce Bank Product Quality Score by Gender
Male customers rated Commerce Bank's Product Quality score 0.8 stars higher than Female customers.
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Male
3.4/5
Female
2.6/5
Commerce Bank Product Quality Score by Ethnicity
Commerce Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Commerce Bank.
0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Commerce Bank Product Quality Score by Age
Commerce Bank's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Commerce Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.2 | 36-40 | 4.2 |
51-55 2.3 | 51-55 | 2.3 |
Commerce Bank Product Quality Score by Usage
Commerce Bank's Product Quality score was rated the highest by customers who have used Commerce Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Commerce Bank Product Quality vs. Competitors
Compared to its competitors, Commerce Bank's Product Quality score is rated right above UMB Banks, and is preceded by Bank of America.
| COMPANY | Product Quality Score | |
|---|---|---|
| Td Bank | 3.6/5 |
| Bank of America | 3.5/5 |
| Commerce Bank | 3.4/5 |
| UMB Banks | 3.2/5 |
| U.S. Bank | 2.8/5 |
| Midwest BankCentre | 1.5/5 |
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Commerce Bank Pricing
Commerce Bank ROI & Value For Money
3.1/5
Commerce Bank has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Commerce Bank ROI
Commerce Bank's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Commerce Bank's products/services for Over 10 Years.
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Ranked Commerce Bank ROI the Highest
Ranked Commerce Bank ROI the Lowest
Commerce Bank ROI Score by Gender
Male customers rated Commerce Bank's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Commerce Bank.
Male
3.1/5
Female
2.6/5
Commerce Bank ROI Score by Ethnicity
Commerce Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Commerce Bank.
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Commerce Bank ROI Score by Age
Commerce Bank's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Commerce Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.6 | 36-40 | 3.6 |
51-55 2 | 51-55 | 2 |
Commerce Bank ROI Score by Usage
Commerce Bank's ROI score was rated the highest by customers who have used Commerce Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Commerce Bank Pricing vs. Competitors
Compared to its competitors, Commerce Bank's ROI score is rated right above U.S. Bank, and is preceded by Bank of America.
| COMPANY | Pricing Score | |
|---|---|---|
| Td Bank | 3.7/5 |
| UMB Banks | 3.3/5 |
| Bank of America | 3.3/5 |
| Commerce Bank | 3.1/5 |
| U.S. Bank | 2.8/5 |
| Midwest BankCentre | 1.5/5 |
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Commerce Bank Customer Satisfaction (CSAT)
Commerce Bank Customer Satisfaction (CSAT) Score
62 / 100
Commerce Bank has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
21%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Commerce Bank Customer Satisfaction
Commerce Bank's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Commerce Bank's products/services for Over 10 Years.
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Ranked Commerce Bank Customer Satisfaction the Highest
Ranked Commerce Bank Customer Satisfaction the Lowest
Commerce Bank Customer Satisfaction Score by Gender
Male customers rated Commerce Bank's Customer Satisfaction score 26 points higher than Female customers.
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59 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
Commerce Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Commerce Bank's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.
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39 / 100
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
15%
Very Dissatisfied
31%
CSAT according to Asian or Pacific Islander
Commerce Bank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Commerce Bank Customer Satisfaction Score by Age
Commerce Bank's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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40
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 84% | |||||||||||||||
| 51-55 | 33% |
Commerce Bank Customer Satisfaction Score by Usage
Commerce Bank's Customer Satisfaction score was rated the highest by customers who have used Commerce Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Commerce Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Commerce Bank's Customer Satisfaction score is rated right above U.S. Bank, and is preceded by Bank of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Td Bank | 71% |
| Bank of America | 70% |
| Commerce Bank | 62% |
| U.S. Bank | 51% |
| UMB Banks | 50% |
| Midwest BankCentre | 0% |
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Commerce Bank Customer Service
3.1/5
Commerce Bank has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Commerce Bank's Customer Service
Address
Kansas City, MO
Website
https://www.commercebank.com/
Phone Number
877-278-1744
Quick Insights into Commerce Bank Customer Service
Commerce Bank's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Commerce Bank's products/services for Over 10 Years.
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Ranked Commerce Bank Customer Service the Highest
Ranked Commerce Bank Customer Service the Lowest
Commerce Bank Customer Service Score by Gender
Male customers rated Commerce Bank's Customer Service score 0.5 stars higher than Female customers.
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Male
3.2/5
Female
2.7/5
Commerce Bank Customer Service Score by Ethnicity
Commerce Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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40
60
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Commerce Bank Customer Service Score by Age
Commerce Bank's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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40
60
80
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| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.1 | 36-40 | 4.1 |
51-55 2 | 51-55 | 2 |
Commerce Bank Customer Service Score by Usage
Commerce Bank's Customer Service score was rated the highest by customers who have used Commerce Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Commerce Bank Customer Service vs. Competitors
Compared to its competitors, Commerce Bank's Customer Service score is rated right above U.S. Bank, and is preceded by UMB Banks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Td Bank | 3.8/5 |
| Bank of America | 3.4/5 |
| UMB Banks | 3.2/5 |
| Commerce Bank | 3.1/5 |
| U.S. Bank | 2.9/5 |
| Midwest BankCentre | 1.5/5 |
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Commerce Bank as an Employer
3.9/5
Commerce Bank has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Commerce Bank scored a 13 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Commerce Bank would recommend the brand to a friend. ENPS measures how likely Commerce Bank employees would recommend working at Commerce Bank to a friend.
Net Promoter Score
13
NPS Score
| 50% | Promoters |
|---|---|
| 13% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
