52
NPS
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Compaq
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About Compaq's Brand
Compaq develops and sells computers and related products and services. Among its major competitors, Compaq is ranked in 1st place for NPS while IBM is 2nd, and Acer is 3rd.Their current valuation is $21.26B
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Compaq Ranking
- #1 / 4 of its competitors
Compaq NPS
Compaq's Net Promoter Score (NPS) is a 52 with 70% Promoters, 12% Passives, and 18% Detractors. Net Promoter Score tracks whether Compaq's customers would recommend using the product based on a scale of -100 to 100.
Compaq Overall NPS
| 70% | Promoters |
|---|---|
| 12% | Passives |
| 18% | Detractors |
Compaq NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Jul 2021 66 | Jul 2021 | 66 |
Sep 2021 75 | Sep 2021 | 75 |
Oct 2021 80 | Oct 2021 | 80 |
Jan 2022 83 | Jan 2022 | 83 |
Feb 2022 57 | Feb 2022 | 57 |
May 2022 63 | May 2022 | 63 |
Jun 2022 44 | Jun 2022 | 44 |
Jan 2023 64 | Jan 2023 | 64 |
Mar 2023 52 | Mar 2023 | 52 |
How Other Brands Compare
Compaq is ranked first for NPS among its competitors. IBM and Dell Technologies come in second and third, with HP Inc. coming in at #4. Among those competitors, it is the lowest valued company behind IBM.
Compaq |  IBM |  Dell Technologies |  HP Inc. | |
| Global Ranking | #- | #106 | #121 | #180 |
| NPS | 52 | 26 | 17 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $21.26B | $119.05B | $58.48B | $39.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compaq NPS vs. Competitors
Compared to its competitors, Compaq's NPS is rated right above IBM.
| COMPANY | NPS Score | |
|---|---|---|
| Compaq | 52 |
| IBM | 26 |
 | Acer | 24 |
| Dell Technologies | 17 |
| HP Inc. | 0 |
Compaq Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Compaq users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Compaq Customer Loyalty vs. Competitors
Compared to its competitors, Compaq's Customer Loyalty score is rated right above HP Inc., and is preceded by Dell Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBM | 79% |
| Acer | 78% |
| Dell Technologies | 78% |
| Compaq | 75% |
| HP Inc. | 73% |
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Compaq Product Quality
3.7/5
Compaq has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Compaq Product Information
Compaq’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.compaq.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Compaq Product Quality vs. Competitors
Compared to its competitors, Compaq's Product Quality score is rated right above Dell Technologies, and is preceded by IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Acer | 4/5 |
| IBM | 3.8/5 |
| Compaq | 3.7/5 |
| Dell Technologies | 3.5/5 |
| HP Inc. | 3.2/5 |
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Compaq Pricing
Compaq ROI & Value For Money
3/5
Compaq has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Compaq Pricing vs. Competitors
Compared to its competitors, Compaq's ROI score is rated right below HP Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| Acer | 3.8/5 |
| Dell Technologies | 3.5/5 |
| HP Inc. | 3.1/5 |
| Compaq | 3/5 |
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Compaq Customer Satisfaction (CSAT)
Compaq Customer Satisfaction (CSAT) Score
80 / 100
Compaq has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
50%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compaq Customer Satisfaction vs. Competitors
Compared to its competitors, Compaq's Customer Satisfaction score is rated right above IBM, and is preceded by Acer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Acer | 82% |
| Compaq | 80% |
| IBM | 76% |
| Dell Technologies | 68% |
| HP Inc. | 53% |
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Compaq Customer Service
3.5/5
Compaq has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Compaq's Customer Service
Address
3000 Hanover Street, Palo Alto, CA
Website
http://www.compaq.com
Compaq Customer Service vs. Competitors
Compared to its competitors, Compaq's Customer Service score is rated right above Dell Technologies, and is preceded by Acer.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| Acer | 3.8/5 |
| Compaq | 3.5/5 |
| Dell Technologies | 3.4/5 |
| HP Inc. | 3/5 |
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Compaq as an Employer
Consumer vs. Employees
Compaq scored a 52 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Compaq would recommend the brand to a friend. ENPS measures how likely Compaq employees would recommend working at Compaq to a friend.
Net Promoter Score
52
NPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
