45
NPS
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Compass Group
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About Compass Group's Brand
Among its major competitors, Compass Group is ranked in 3rd place for NPS while Wm Morrison Supermarkets is 1st, and Eurest Services is 2nd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Compass Group Ranking
- #2 / 4 of its competitors
Compass Group NPS
Compass Group's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Compass Group's customers would recommend using the product based on a scale of -100 to 100.
Compass Group Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Compass Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 33 | Mar 2023 | 33 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 20 | Jan 2024 | 20 |
May 2024 33 | May 2024 | 33 |
Jun 2025 29 | Jun 2025 | 29 |
Sep 2025 37 | Sep 2025 | 37 |
Nov 2025 44 | Nov 2025 | 44 |
How Other Brands Compare
Compass Group is ranked second for NPS among its competitors. Eurest Services and Levy Restaurants come in first and third, with Aramark coming in at #4.
Compass Group |  Levy Restaurants |  Eurest Services |  Aramark | |
| Global Ranking | #- | #533 | #- | #- |
| NPS | 45 | 32 | 50 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $36.82B | $10.50B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compass Group NPS vs. Competitors
Compared to its competitors, Compass Group's NPS is rated right above Levy Restaurants, and is preceded by Eurest Services.
| COMPANY | NPS Score | |
|---|---|---|
 | Wm Morrison Supermarkets | 67 |
| Eurest Services | 50 |
| Compass Group | 45 |
| Levy Restaurants | 32 |
 | Sodexo | -8 |
| Aramark | -34 |
Compass Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Compass Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Compass Group Customer Loyalty vs. Competitors
Compared to its competitors, Compass Group's Customer Loyalty score is rated right above Levy Restaurants, and is preceded by Wm Morrison Supermarkets.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wm Morrison Supermarkets | 100% |
| Compass Group | 83% |
| Levy Restaurants | 79% |
| Eurest Services | 73% |
| Sodexo | 68% |
| Aramark | 62% |
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Compass Group Product Quality
4.1/5
Compass Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Compass Group Product Information
Compass Group’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://compass-usa.com
- Company Size
- 10,000+ Employees
Industry
Hospitality
Compass Group Product Quality vs. Competitors
Compared to its competitors, Compass Group's Product Quality score is rated right above Levy Restaurants, and is preceded by Wm Morrison Supermarkets.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wm Morrison Supermarkets | 4.5/5 |
| Compass Group | 4.1/5 |
| Levy Restaurants | 3.4/5 |
| Eurest Services | 3.1/5 |
| Sodexo | 3/5 |
| Aramark | 2.7/5 |
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Compass Group Pricing
Compass Group ROI & Value For Money
3.8/5
Compass Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Compass Group Pricing vs. Competitors
Compared to its competitors, Compass Group's ROI score is rated right above Levy Restaurants, and is preceded by Wm Morrison Supermarkets.
| COMPANY | Pricing Score | |
|---|---|---|
| Wm Morrison Supermarkets | 4.5/5 |
| Compass Group | 3.8/5 |
| Levy Restaurants | 3.7/5 |
| Eurest Services | 3.6/5 |
| Sodexo | 3/5 |
| Aramark | 2.5/5 |
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Compass Group Customer Satisfaction (CSAT)
Compass Group Customer Satisfaction (CSAT) Score
80 / 100
Compass Group has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Compass Group Customer Satisfaction vs. Competitors
Compared to its competitors, Compass Group's Customer Satisfaction score is rated right above Levy Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Compass Group | 80% |
| Levy Restaurants | 63% |
| Sodexo | 53% |
| Eurest Services | 50% |
| Aramark | 39% |
| Wm Morrison Supermarkets | 0% |
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Compass Group Customer Service
3.8/5
Compass Group has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Compass Group's Customer Service
Website
http://compass-usa.com
Compass Group Customer Service vs. Competitors
Compared to its competitors, Compass Group's Customer Service score is rated right above Eurest Services, and is preceded by Wm Morrison Supermarkets.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wm Morrison Supermarkets | 5/5 |
| Compass Group | 3.8/5 |
| Eurest Services | 3.7/5 |
| Levy Restaurants | 3.7/5 |
| Sodexo | 3/5 |
| Aramark | 2.6/5 |
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Compass Group as an Employer
2.9/5
Compass Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Compass Group scored a 45 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Compass Group would recommend the brand to a friend. ENPS measures how likely Compass Group employees would recommend working at Compass Group to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
