100
NPS
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ConnectiveRx
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About ConnectiveRx's Brand
At ConnectiveRx we take the pain out of the prescription process. We don’t treat patients and we don’t make the medications that do. We use both innovation and human empathy to cut through mountains of red tape and create access to specialty medications for patients who have chronic disease—taking a process that can be expensive and difficult and making it as painless as possible. As one single partner, we connect patients with prescribed medications through hub services, affordability, awareness, and adherence solutions. The result? Happier patients who have a stronger connection to their medication brand. We've done this for hundreds of pharma companies and more than 530 drug brands. Let us facilitate great patient-to-drug experiences that make you shine. Among its major competitors, ConnectiveRx is ranked in 1st place for NPS while McKesson is 2nd, and LASH GROUP, INC. is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
ConnectiveRx Ranking
- #1 / 4 of its competitors
ConnectiveRx NPS
ConnectiveRx's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ConnectiveRx's customers would recommend using the product based on a scale of -100 to 100.
ConnectiveRx Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ConnectiveRx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
ConnectiveRx is ranked first for NPS among its competitors. McKesson and IQVIA come in second and third, with OPTIMIZERx coming in at #4.
ConnectiveRx |  IQVIA |  McKesson |  OPTIMIZERx | |
| Global Ranking | #- | #948 | #- | #- |
| NPS | 100 | 15 | 27 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $31.04B | $891.93M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConnectiveRx NPS vs. Competitors
Compared to its competitors, ConnectiveRx's NPS is rated right above McKesson.
| COMPANY | NPS Score | |
|---|---|---|
| ConnectiveRx | 100 |
| McKesson | 27 |
 | LASH GROUP, INC. | 25 |
| IQVIA | 15 |
| OPTIMIZERx | N/A |
 | TrialCard | -25 |
ConnectiveRx Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ConnectiveRx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ConnectiveRx Customer Loyalty vs. Competitors
Compared to its competitors, ConnectiveRx's Customer Loyalty score is rated right above TrialCard.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ConnectiveRx | 100% |
| TrialCard | 100% |
| McKesson | 81% |
| IQVIA | 80% |
| LASH GROUP, INC. | 68% |
| OPTIMIZERx | N/A |
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ConnectiveRx Product Quality
4/5
ConnectiveRx has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ConnectiveRx Product Information
ConnectiveRx’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.connectiverx.com
- Company Size
- 1,001-5,000 Employees
Industry
Biotech and Pharmaceuticals
ConnectiveRx Product Quality vs. Competitors
Compared to its competitors, ConnectiveRx's Product Quality score is rated right above McKesson.
| COMPANY | Product Quality Score | |
|---|---|---|
| ConnectiveRx | 4/5 |
| McKesson | 3.9/5 |
| IQVIA | 3.8/5 |
| LASH GROUP, INC. | 3.6/5 |
| TrialCard | 2.7/5 |
| OPTIMIZERx | N/A |
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ConnectiveRx Pricing
ConnectiveRx ROI & Value For Money
4.5/5
ConnectiveRx has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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ConnectiveRx Pricing vs. Competitors
Compared to its competitors, ConnectiveRx's ROI score is rated right above McKesson.
| COMPANY | Pricing Score | |
|---|---|---|
| ConnectiveRx | 4.5/5 |
| McKesson | 3.9/5 |
| IQVIA | 3.6/5 |
| LASH GROUP, INC. | 3.3/5 |
| TrialCard | 2.2/5 |
| OPTIMIZERx | N/A |
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ConnectiveRx Customer Satisfaction (CSAT)
ConnectiveRx Customer Satisfaction (CSAT) Score
100 / 100
ConnectiveRx has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ConnectiveRx Customer Satisfaction vs. Competitors
Compared to its competitors, ConnectiveRx's Customer Satisfaction score is rated right above IQVIA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ConnectiveRx | 100% |
| IQVIA | 76% |
| LASH GROUP, INC. | 75% |
| McKesson | 67% |
| TrialCard | 50% |
| OPTIMIZERx | 0% |
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ConnectiveRx Customer Service
5/5
ConnectiveRx has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ConnectiveRx's Customer Service
Address
200 Jefferson Park, Whippany, NJ 07981
Website
https://www.connectiverx.com
ConnectiveRx's Social Links
ConnectiveRx Customer Service vs. Competitors
Compared to its competitors, ConnectiveRx's Customer Service score is rated right above IQVIA.
| COMPANY | Customer Service Score | |
|---|---|---|
| ConnectiveRx | 5/5 |
| IQVIA | 3.9/5 |
| McKesson | 3.8/5 |
| LASH GROUP, INC. | 3.3/5 |
| TrialCard | 2.2/5 |
| OPTIMIZERx | N/A |
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ConnectiveRx as an Employer
2.4/5
ConnectiveRx has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ConnectiveRx scored a 100 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of ConnectiveRx would recommend the brand to a friend. ENPS measures how likely ConnectiveRx employees would recommend working at ConnectiveRx to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
