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NPS
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Consolidated Rail Corporation
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About Consolidated Rail Corporation's Brand
Conrail is a service provider for CSX Corporation and Norfolk Southern Corporation Among its major competitors, Consolidated Rail Corporation is ranked in 5th place for NPS while Progress Rail Services is 1st, and BNSF Railway is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Consolidated Rail Corporation Ranking
- #3 / 4 of its competitors
Consolidated Rail Corporation NPS
Consolidated Rail Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Consolidated Rail Corporation's customers would recommend using the product based on a scale of -100 to 100.
Consolidated Rail Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Consolidated Rail Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
How Other Brands Compare
Consolidated Rail Corporation is ranked third for NPS among its competitors. BNSF Railway and CSX Corporation come in first and second, with Norfolk Southern Corporation coming in at #4.
Consolidated Rail Corporation |  BNSF Railway |  CSX Corporation |  Norfolk Southern Corporation | |
| Global Ranking | #- | #789 | #- | #- |
| NPS | 0 | 27 | 15 | -36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $66.24B | $65.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Consolidated Rail Corporation NPS vs. Competitors
Compared to its competitors, Consolidated Rail Corporation's NPS is rated right above Norfolk Southern Corporation, and is preceded by CSX Corporation.
Consolidated Rail Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Consolidated Rail Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Consolidated Rail Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Consolidated Rail Corporation's Customer Loyalty score is rated right above Union Pacific Railroad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Consolidated Rail Corporation | 100% |
 | Union Pacific Railroad | 77% |
| CSX Corporation | 74% |
 | Progress Rail Services | 73% |
| BNSF Railway | 69% |
| Norfolk Southern Corporation | 69% |
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Consolidated Rail Corporation Product Quality
3.2/5
Consolidated Rail Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Consolidated Rail Corporation Product Information
Consolidated Rail Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.conrail.com/
- Company Size
- 10,000+ Employees
Consolidated Rail Corporation Product Quality vs. Competitors
Compared to its competitors, Consolidated Rail Corporation's Product Quality score is rated right above Progress Rail Services, and is preceded by CSX Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Union Pacific Railroad | 3.7/5 |
| BNSF Railway | 3.7/5 |
| CSX Corporation | 3.4/5 |
| Consolidated Rail Corporation | 3.2/5 |
| Progress Rail Services | 2.8/5 |
| Norfolk Southern Corporation | 2.7/5 |
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Consolidated Rail Corporation Pricing
Consolidated Rail Corporation ROI & Value For Money
3.7/5
Consolidated Rail Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Consolidated Rail Corporation Pricing vs. Competitors
Compared to its competitors, Consolidated Rail Corporation's ROI score is rated right above BNSF Railway.
| COMPANY | Pricing Score | |
|---|---|---|
| Consolidated Rail Corporation | 3.7/5 |
| BNSF Railway | 3.7/5 |
| Union Pacific Railroad | 3.7/5 |
| CSX Corporation | 3.6/5 |
| Progress Rail Services | 3.3/5 |
| Norfolk Southern Corporation | 2.9/5 |
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Consolidated Rail Corporation Customer Satisfaction (CSAT)
Consolidated Rail Corporation Customer Satisfaction (CSAT) Score
50 / 100
Consolidated Rail Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Consolidated Rail Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Consolidated Rail Corporation's Customer Satisfaction score is rated right above Norfolk Southern Corporation, and is preceded by Progress Rail Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Union Pacific Railroad | 80% |
| CSX Corporation | 64% |
| BNSF Railway | 62% |
| Progress Rail Services | 50% |
| Consolidated Rail Corporation | 50% |
| Norfolk Southern Corporation | 48% |
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Consolidated Rail Corporation Customer Service
3.7/5
Consolidated Rail Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Consolidated Rail Corporation's Customer Service
Address
1717 Arch Street Suite 3210, Philadelphia, PA 19103
Website
http://www.conrail.com/
Phone Number
215-209-2000
Consolidated Rail Corporation Customer Service vs. Competitors
Compared to its competitors, Consolidated Rail Corporation's Customer Service score is rated right above BNSF Railway.
| COMPANY | Customer Service Score | |
|---|---|---|
| Consolidated Rail Corporation | 3.7/5 |
| BNSF Railway | 3.7/5 |
| Union Pacific Railroad | 3.7/5 |
| CSX Corporation | 3.4/5 |
| Progress Rail Services | 3/5 |
| Norfolk Southern Corporation | 2.6/5 |
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Consolidated Rail Corporation as an Employer
4.1/5
Consolidated Rail Corporation has a 4.1/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Consolidated Rail Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Consolidated Rail Corporation scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Consolidated Rail Corporation would recommend the brand to a friend. ENPS measures how likely Consolidated Rail Corporation employees would recommend working at Consolidated Rail Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
