-18
NPS
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ConstructConnect
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About ConstructConnect's Brand
ConstructConnect is a leading provider of construction information and technology solutions. We help commercial construction firms simplify the preconstruction process with a powerful software suite built to support the largest network, most accurate project information, and integrated takeoffs. Among its major competitors, ConstructConnect is ranked in 5th place for NPS while Procore Technologies is 1st, and Bluebeam is 2nd.Their current market cap is $43.06B
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
2.8/5
Pricing
3.6/5
Customer Service
ConstructConnect Ranking
- #4 / 4 of its competitors
ConstructConnect NPS
ConstructConnect's Net Promoter Score (NPS) is a -18 with 35% Promoters, 12% Passives, and 53% Detractors. Net Promoter Score tracks whether ConstructConnect's customers would recommend using the product based on a scale of -100 to 100.
ConstructConnect Overall NPS
| 35% | Promoters |
|---|---|
| 12% | Passives |
| 53% | Detractors |
ConstructConnect NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 0 | May 2023 | 0 |
Jun 2023 -17 | Jun 2023 | -17 |
Jul 2023 -29 | Jul 2023 | -29 |
Sep 2023 -37 | Sep 2023 | -37 |
Oct 2023 -22 | Oct 2023 | -22 |
Feb 2024 -10 | Feb 2024 | -10 |
Mar 2024 -25 | Mar 2024 | -25 |
Jun 2024 -16 | Jun 2024 | -16 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -20 | Sep 2024 | -20 |
Oct 2024 -25 | Oct 2024 | -25 |
Sep 2025 -18 | Sep 2025 | -18 |
How Other Brands Compare
ConstructConnect is ranked #4 for NPS among its competitors. Procore Technologies and Bluebeam come in first and second, with Autodesk coming in at third. Among those competitors, it is the lowest valued company behind Autodesk.
ConstructConnect |  Autodesk |  Procore Technologies |  Bluebeam | |
| Global Ranking | #- | #238 | #- | #- |
| NPS | -18 | 32 | 44 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $43.06B | $62.34B | $3.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConstructConnect NPS by Gender
Female customers rated ConstructConnect's NPS 117 points higher than Male customers.
Male
-50
ConstructConnect's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
67
ConstructConnect's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
ConstructConnect NPS by Ethnicity
ConstructConnect's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
ConstructConnect NPS by Usage
ConstructConnect's NPS was rated 34 points by customers who have used ConstructConnect's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
ConstructConnect NPS vs. Competitors
Compared to its competitors, ConstructConnect's NPS is rated right above BuildingConnected, and is preceded by Buildertrend.
| COMPANY | NPS Score | |
|---|---|---|
| Procore Technologies | 44 |
| Bluebeam | 40 |
| Autodesk | 32 |
 | Buildertrend | 0 |
| ConstructConnect | -18 |
 | BuildingConnected | -100 |
ConstructConnect Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of ConstructConnect users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ConstructConnect Customer Loyalty Score by Gender
Female customers rated ConstructConnect's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
ConstructConnect Customer Loyalty Score by Ethnicity
ConstructConnect's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ConstructConnect.
70
out of 100
Caucasian
ConstructConnect Customer Loyalty Score by Usage
ConstructConnect's Customer Loyalty score was rated 70% by customers who have used ConstructConnect's products/services for 5 to 10 Years.
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ConstructConnect Customer Loyalty Score by Industry
ConstructConnect's Customer Loyalty score was rated 55% by Construction industry customers.
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ConstructConnect Customer Loyalty vs. Competitors
Compared to its competitors, ConstructConnect's Customer Loyalty score is rated right above BuildingConnected, and is preceded by Bluebeam.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Autodesk | 83% |
| Buildertrend | 83% |
| Procore Technologies | 81% |
| Bluebeam | 78% |
| ConstructConnect | 75% |
| BuildingConnected | 10% |
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ConstructConnect Product Quality
3.4/5
ConstructConnect has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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ConstructConnect Product Information
ConstructConnect’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated ConstructConnect's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Construction
Quick Insights into ConstructConnect Product Quality
ConstructConnect's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ConstructConnect Product Quality the Highest
Ranked ConstructConnect Product Quality the Lowest
ConstructConnect Product Quality Score by Gender
Female customers rated ConstructConnect's Product Quality score 2 stars higher than Male customers.
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Male
2.6/5
Female
4.6/5
ConstructConnect Product Quality Score by Ethnicity
ConstructConnect's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ConstructConnect.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
ConstructConnect Product Quality Score by Usage
ConstructConnect's Product Quality score was rated 3.8 stars by customers who have used ConstructConnect's products/services for 5 to 10 Years.
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ConstructConnect Product Quality Score by Industry
ConstructConnect's Product Quality score was rated 2.6 stars by Construction industry customers.
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ConstructConnect Product Quality vs. Competitors
Compared to its competitors, ConstructConnect's Product Quality score is rated right above BuildingConnected, and is preceded by Buildertrend.
| COMPANY | Product Quality Score | |
|---|---|---|
| Procore Technologies | 4.1/5 |
| Bluebeam | 4.1/5 |
| Autodesk | 4/5 |
| Buildertrend | 3.8/5 |
| ConstructConnect | 3.4/5 |
| BuildingConnected | 1.5/5 |
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ConstructConnect Pricing
ConstructConnect ROI & Value For Money
2.8/5
ConstructConnect has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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ConstructConnect Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into ConstructConnect ROI
ConstructConnect's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ConstructConnect ROI the Highest
Ranked ConstructConnect ROI the Lowest
ConstructConnect ROI Score by Gender
Female customers rated ConstructConnect's ROI score 2.1 stars higher than Male customers.
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Male
2/5
Female
4.1/5
ConstructConnect ROI Score by Ethnicity
ConstructConnect's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
ConstructConnect ROI Score by Usage
ConstructConnect's ROI score was rated 3 stars by customers who have used ConstructConnect's products/services for 5 to 10 Years.
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ConstructConnect ROI Score by Industry
ConstructConnect's ROI score was rated 2.1 stars by Construction industry customers.
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ConstructConnect Pricing vs. Competitors
Compared to its competitors, ConstructConnect's ROI score is rated right above BuildingConnected, and is preceded by Buildertrend.
| COMPANY | Pricing Score | |
|---|---|---|
| Bluebeam | 4.1/5 |
| Autodesk | 3.9/5 |
| Procore Technologies | 3.8/5 |
| Buildertrend | 3.7/5 |
| ConstructConnect | 2.8/5 |
| BuildingConnected | 1.5/5 |
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ConstructConnect Customer Satisfaction (CSAT)
ConstructConnect Customer Satisfaction (CSAT) Score
57 / 100
ConstructConnect has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ConstructConnect Customer Satisfaction
ConstructConnect's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ConstructConnect Customer Satisfaction the Highest
Ranked ConstructConnect Customer Satisfaction the Lowest
ConstructConnect Customer Satisfaction Score by Gender
Female customers rated ConstructConnect's Customer Satisfaction score 75 points higher than Male customers.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 25% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ConstructConnect Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ConstructConnect's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
ConstructConnect Customer Satisfaction Score by Usage
ConstructConnect's Customer Satisfaction score was rated 67 points by customers who have used ConstructConnect's products/services for 5 to 10 Years.
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ConstructConnect Customer Satisfaction Score by Industry
ConstructConnect's Customer Satisfaction score was rated 25 points by Construction industry customers.
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"title": "ConstructConnect Customer Satisfaction Score by Industry",
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"label": "Construction",
"groupId": 510,
"score": 25,
"stars": 0,
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}ConstructConnect Customer Satisfaction vs. Competitors
Compared to its competitors, ConstructConnect's Customer Satisfaction score is rated right above Bluebeam, and is preceded by Autodesk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Buildertrend | 100% |
| Procore Technologies | 79% |
| Autodesk | 72% |
| ConstructConnect | 57% |
| Bluebeam | 55% |
| BuildingConnected | 0% |
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ConstructConnect Customer Service
3.6/5
ConstructConnect has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About ConstructConnect's Customer Service
Address
3825 Edwards Road, Ste. 800, Cincinnati, OH 45209
Website
http://www.constructconnect.com
Phone Number
877-794-8056
ConstructConnect's Social Links
Quick Insights into ConstructConnect Customer Service
ConstructConnect's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ConstructConnect Customer Service the Highest
Ranked ConstructConnect Customer Service the Lowest
ConstructConnect Customer Service Score by Gender
Female customers rated ConstructConnect's Customer Service score 0.8 stars higher than Male customers.
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Male
3.7/5
Female
4.5/5
ConstructConnect Customer Service Score by Ethnicity
ConstructConnect's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ConstructConnect.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
ConstructConnect Customer Service Score by Usage
ConstructConnect's Customer Service score was rated 4.1 stars by customers who have used ConstructConnect's products/services for 5 to 10 Years.
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ConstructConnect Customer Service Score by Industry
ConstructConnect's Customer Service score was rated 4 stars by Construction industry customers.
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ConstructConnect Customer Service vs. Competitors
Compared to its competitors, ConstructConnect's Customer Service score is rated right above Bluebeam, and is preceded by Autodesk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Procore Technologies | 3.9/5 |
| Buildertrend | 3.9/5 |
| Autodesk | 3.8/5 |
| ConstructConnect | 3.6/5 |
| Bluebeam | 3.5/5 |
| BuildingConnected | 1.5/5 |
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ConstructConnect as an Employer
4.7/5
ConstructConnect has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ConstructConnect scored a -18 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of ConstructConnect would recommend the brand to a friend. ENPS measures how likely ConstructConnect employees would recommend working at ConstructConnect to a friend.
Net Promoter Score
-18
NPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 68% | Promoters |
|---|---|
| 18% | Passive |
| 14% | Detractors |
