-50
NPS
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ConsultADD
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About ConsultADD's Brand
Customer Friendly Consulting Among its major competitors, ConsultADD is ranked in 5th place for NPS while Barrett Business Services is 1st, and eClerx Services is 2nd.
Brand at a Glance
85%
Customer Loyalty
2.3/5
Product Quality
2.8/5
Pricing
2.3/5
Customer Service
ConsultADD Ranking
- #4 / 4 of its competitors
ConsultADD NPS
ConsultADD's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether ConsultADD's customers would recommend using the product based on a scale of -100 to 100.
ConsultADD Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
ConsultADD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
Mar 2025 -50 | Mar 2025 | -50 |
How Other Brands Compare
ConsultADD is ranked #4 for NPS among its competitors. Barrett Business Services and eClerx Services come in first and second, with CDW Corporation coming in at third.
ConsultADD |  CDW Corporation |  Barrett Business Services |  eClerx Services | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | -50 | 20 | 100 | 30 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $541.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ConsultADD NPS vs. Competitors
Compared to its competitors, ConsultADD's NPS is rated right below HRX.
| COMPANY | NPS Score | |
|---|---|---|
| Barrett Business Services | 100 |
| eClerx Services | 30 |
| CDW Corporation | 20 |
 | Hexaware Technologies | 11 |
 | HRX | N/A |
| ConsultADD | -50 |
ConsultADD Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of ConsultADD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ConsultADD Customer Loyalty vs. Competitors
Compared to its competitors, ConsultADD's Customer Loyalty score is rated right above Hexaware Technologies, and is preceded by eClerx Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
| ConsultADD | 85% |
| Hexaware Technologies | 83% |
| CDW Corporation | 71% |
| Barrett Business Services | 55% |
| HRX | N/A |
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ConsultADD Product Quality
2.3/5
ConsultADD has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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ConsultADD Product Information
ConsultADD’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.consultadd.com
- Company Size
- 51-200 Employees
Industry
Tech
Small Business Services
ConsultADD Product Quality vs. Competitors
Compared to its competitors, ConsultADD's Product Quality score is rated right above HRX, and is preceded by Hexaware Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrett Business Services | 4.5/5 |
| eClerx Services | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| ConsultADD | 2.3/5 |
| HRX | N/A |
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ConsultADD Pricing
ConsultADD ROI & Value For Money
2.8/5
ConsultADD has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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ConsultADD Pricing vs. Competitors
Compared to its competitors, ConsultADD's ROI score is rated right above HRX, and is preceded by Hexaware Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| eClerx Services | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| ConsultADD | 2.8/5 |
| HRX | N/A |
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ConsultADD Customer Satisfaction (CSAT)
ConsultADD Customer Satisfaction (CSAT) Score
25 / 100
ConsultADD has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ConsultADD Customer Satisfaction vs. Competitors
Compared to its competitors, ConsultADD's Customer Satisfaction score is rated right above HRX, and is preceded by CDW Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Hexaware Technologies | 84% |
| eClerx Services | 63% |
| CDW Corporation | 56% |
| ConsultADD | 25% |
| HRX | 0% |
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ConsultADD Customer Service
2.3/5
ConsultADD has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About ConsultADD's Customer Service
Address
155 Morgan St, Jersey City, NJ
Website
http://www.consultadd.com
Phone Number
(888)958-5233
ConsultADD Customer Service vs. Competitors
Compared to its competitors, ConsultADD's Customer Service score is rated right above HRX, and is preceded by CDW Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| ConsultADD | 2.3/5 |
| HRX | N/A |
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ConsultADD as an Employer
3.3/5
ConsultADD has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
ConsultADD scored a -50 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of ConsultADD would recommend the brand to a friend. ENPS measures how likely ConsultADD employees would recommend working at ConsultADD to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
