-62
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Consumer Cellular
Marketing or Exec? Claim Your Free Account
About Consumer Cellular's Brand
Affordable Cellphone Service Provider Among its major competitors, Consumer Cellular is ranked in 3rd place for NPS while Verizon is 1st, and Ting is 2nd.Their current valuation is $1.68B
Brand at a Glance
72%
Customer Loyalty
2/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
Consumer Cellular Ranking
- #2 / 4 of its competitors
Consumer Cellular NPS
Consumer Cellular's Net Promoter Score (NPS) is a -62 with 15% Promoters, 8% Passives, and 77% Detractors. Net Promoter Score tracks whether Consumer Cellular's customers would recommend using the product based on a scale of -100 to 100.
Consumer Cellular Overall NPS
| 15% | Promoters |
|---|---|
| 8% | Passives |
| 77% | Detractors |
Consumer Cellular NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -64 | Nov 2024 | -64 |
Dec 2024 -64 | Dec 2024 | -64 |
Feb 2025 -64 | Feb 2025 | -64 |
Mar 2025 -64 | Mar 2025 | -64 |
Apr 2025 -62 | Apr 2025 | -62 |
May 2025 -62 | May 2025 | -62 |
Jun 2025 -64 | Jun 2025 | -64 |
Jul 2025 -65 | Jul 2025 | -65 |
Aug 2025 -64 | Aug 2025 | -64 |
Sep 2025 -64 | Sep 2025 | -64 |
Oct 2025 -62 | Oct 2025 | -62 |
Jan 2026 -62 | Jan 2026 | -62 |
How Other Brands Compare
Consumer Cellular is ranked second for NPS among its competitors. Verizon and TracFone Wireless come in first and third, with China Telecom coming in at #4. Among those competitors, it is the lowest valued company behind Verizon.
Consumer Cellular |  Verizon |  TracFone Wireless |  China Telecom | |
| Global Ranking | #- | #108 | #- | #- |
| NPS | -62 | 1 | -90 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.68B | $241.36B | $5.11B | $3.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Consumer Cellular NPS by Gender
Female customers rated Consumer Cellular's NPS 4 points higher than Male customers.
Male
-74
Consumer Cellular's NPS was rated -74 by Male customers on Comparably.
11%
Promoters
4%
Passives
85%
Detractors
Female
-70
Consumer Cellular's NPS was rated -70 by Female customers on Comparably.
15%
Promoters
0%
Passives
85%
Detractors
Consumer Cellular NPS by Ethnicity
Consumer Cellular's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -69 | Caucasian | -69 |
Hispanic or Latino -20 | Hispanic or Latino | -20 |
Other -91 | Other | -91 |
Consumer Cellular NPS by Age
Consumer Cellular's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Consumer Cellular NPS by Usage
Consumer Cellular's NPS was rated the highest by customers who have used Consumer Cellular's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -78 | Less than 1 Year | -78 |
1 to 2 Years -56 | 1 to 2 Years | -56 |
2 to 5 Years -70 | 2 to 5 Years | -70 |
5 to 10 Years -78 | 5 to 10 Years | -78 |
Over 10 Years -56 | Over 10 Years | -56 |
Consumer Cellular NPS vs. Competitors
Compared to its competitors, Consumer Cellular's NPS is rated right above Cricket Wireless, and is preceded by Ting.
| COMPANY | NPS Score | |
|---|---|---|
| Verizon | 1 |
 | Ting | -39 |
| Consumer Cellular | -62 |
 | Cricket Wireless | -72 |
| TracFone Wireless | -90 |
 | Airgain | -100 |
Consumer Cellular Customer Reviews
Out of the 20 Consumer Cellular customer reviews 5 were positive and 15 were constructive. Consumer Cellular customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Consumer Cellular Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Consumer Cellular users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Consumer Cellular Customer Loyalty Score by Gender
Female customers rated Consumer Cellular's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Consumer Cellular.
Male
73%
Yes
Female
79%
Yes
Consumer Cellular Customer Loyalty Score by Ethnicity
Consumer Cellular's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Consumer Cellular.
79
out of 100
Caucasian
64
out of 100
Hispanic or Latino
67
out of 100
Other
Consumer Cellular Customer Loyalty Score by Age
Consumer Cellular's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Consumer Cellular.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
56-60 80% | 56-60 | 80% |
61-65 50% | 61-65 | 50% |
66+ 76% | 66+ | 76% |
Consumer Cellular Customer Loyalty Score by Usage
Consumer Cellular's Customer Loyalty score was rated the highest by customers who have used Consumer Cellular's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Consumer Cellular Customer Loyalty Score by Industry
Consumer Cellular's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Consumer Cellular Customer Loyalty vs. Competitors
Compared to its competitors, Consumer Cellular's Customer Loyalty score is rated right above Ting, and is preceded by TracFone Wireless.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cricket Wireless | 82% |
| Verizon | 80% |
| TracFone Wireless | 80% |
| Consumer Cellular | 72% |
| Ting | 60% |
| Airgain | N/A |
Unlock Consumer Cellular Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Consumer Cellular Customer Loyalty vs. Competitors data and gain insights into your customers today.
Consumer Cellular Product Quality
2/5
Consumer Cellular has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Consumer Cellular's overall Product Quality score rated by its users and customers.
Consumer Cellular Product Information
Consumer Cellular’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Consumer Cellular's product the highest. Reviewers from the Aerospace and Aviation industry rated Consumer Cellular the lowest at 1.5.
- Company Size
- 501-1,000 Employees
Industry
Mobile App
Quick Insights into Consumer Cellular Product Quality
Consumer Cellular's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Consumer Cellular's Product Quality.
Ranked Consumer Cellular Product Quality the Highest
Ranked Consumer Cellular Product Quality the Lowest
Consumer Cellular Product Quality Score by Gender
Male customers rated Consumer Cellular's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Consumer Cellular.
Male
1.9/5
Female
1.6/5
Consumer Cellular Product Quality Score by Ethnicity
Consumer Cellular's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Consumer Cellular.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Other 1.5 | Other | 1.5 |
Consumer Cellular Product Quality Score by Age
Consumer Cellular's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Consumer Cellular.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.7 | 51-55 | 2.7 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Consumer Cellular Product Quality Score by Usage
Consumer Cellular's Product Quality score was rated the highest by customers who have used Consumer Cellular's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Consumer Cellular Product Quality Score by Industry
Consumer Cellular's Product Quality score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Consumer Cellular Product Quality vs. Competitors
Compared to its competitors, Consumer Cellular's Product Quality score is rated right above Cricket Wireless, and is preceded by Ting.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verizon | 3.3/5 |
| Ting | 2.9/5 |
| Consumer Cellular | 2/5 |
| Cricket Wireless | 1.5/5 |
| TracFone Wireless | 1.5/5 |
| Airgain | N/A |
Unlock Consumer Cellular Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Consumer Cellular Product Quality vs. Competitors data and gain insights into your customers today.
Consumer Cellular Pricing
Consumer Cellular ROI & Value For Money
2.3/5
Consumer Cellular has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Consumer Cellular's overall ROI score rated by its users and customers.
Consumer Cellular Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Consumer Cellular.
Quick Insights into Consumer Cellular ROI
Consumer Cellular's ROI score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Consumer Cellular's ROI score.
Ranked Consumer Cellular ROI the Highest
Ranked Consumer Cellular ROI the Lowest
Consumer Cellular ROI Score by Gender
Male customers rated Consumer Cellular's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Consumer Cellular.
Male
2.3/5
Female
1.9/5
Consumer Cellular ROI Score by Ethnicity
Consumer Cellular's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Consumer Cellular.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Other 1.5 | Other | 1.5 |
Consumer Cellular ROI Score by Age
Consumer Cellular's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Consumer Cellular.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2 | 66+ | 2 |
Consumer Cellular ROI Score by Usage
Consumer Cellular's ROI score was rated the highest by customers who have used Consumer Cellular's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Consumer Cellular ROI Score by Industry
Consumer Cellular's ROI score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Consumer Cellular Pricing vs. Competitors
Compared to its competitors, Consumer Cellular's ROI score is rated right above Cricket Wireless, and is preceded by Ting.
| COMPANY | Pricing Score | |
|---|---|---|
| Verizon | 3.1/5 |
| Ting | 2.9/5 |
| Consumer Cellular | 2.3/5 |
| Cricket Wireless | 1.6/5 |
| TracFone Wireless | 1.5/5 |
| Airgain | N/A |
Unlock Consumer Cellular ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Consumer Cellular ROI vs. Competitors data and gain insights into your customers today.
Consumer Cellular Customer Satisfaction (CSAT)
Consumer Cellular Customer Satisfaction (CSAT) Score
26 / 100
Consumer Cellular has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
8%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
23%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Consumer Cellular Customer Satisfaction
Consumer Cellular's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Marketing, Advertising and Research industry.
Sign Up to unlock insights into how customers have ranked Consumer Cellular's Customer Satisfaction.
Ranked Consumer Cellular Customer Satisfaction the Highest
Ranked Consumer Cellular Customer Satisfaction the Lowest
Consumer Cellular Customer Satisfaction Score by Gender
Male customers rated Consumer Cellular's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Consumer Cellular.
21 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 50% |
18 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 74% |
Consumer Cellular Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Consumer Cellular's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Consumer Cellular.
21 / 100
Very Satisfied
15%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
60%
CSAT according to Hispanic or Latino
Consumer Cellular's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Consumer Cellular.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Other
Consumer Cellular's Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Consumer Cellular.
18 / 100
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
55%
Consumer Cellular Customer Satisfaction Score by Age
Consumer Cellular's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Consumer Cellular.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 57% | |||||||||||||||
| 56-60 | 38% | |||||||||||||||
| 61-65 | 13% | |||||||||||||||
| 66+ | 12% |
Consumer Cellular Customer Satisfaction Score by Usage
Consumer Cellular's Customer Satisfaction score was rated the highest by customers who have used Consumer Cellular's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Consumer Cellular Customer Satisfaction Score by Industry
Consumer Cellular's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Consumer Cellular Customer Satisfaction Score by Industry",
"text": "Consumer Cellular's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Consumer Cellular's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Consumer Cellular's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Consumer Cellular's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "Consumer Cellular's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Consumer Cellular's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Consumer Cellular's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Consumer Cellular's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Consumer Cellular Customer Satisfaction vs. Competitors
Compared to its competitors, Consumer Cellular's Customer Satisfaction score is rated right above Cricket Wireless, and is preceded by Ting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verizon | 55% |
| Ting | 40% |
| Consumer Cellular | 25% |
| Cricket Wireless | 18% |
| TracFone Wireless | 6% |
| Airgain | 0% |
Unlock Consumer Cellular Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Consumer Cellular Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Consumer Cellular Customer Service
2/5
Consumer Cellular has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Consumer Cellular's overall Customer Service score rated by its users and customers.
About Consumer Cellular's Customer Service
Address
7204 S.W. Durham Road, Portland, OR
Website
http://www.consumercellular.com
Phone Number
15036758989
Quick Insights into Consumer Cellular Customer Service
Consumer Cellular's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Consumer Cellular's Customer Service score.
Ranked Consumer Cellular Customer Service the Highest
Ranked Consumer Cellular Customer Service the Lowest
Consumer Cellular Customer Service Score by Gender
Consumer Cellular's Customer Service score was rated 1.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Consumer Cellular.
Male
1.6/5
Female
1.6/5
Consumer Cellular Customer Service Score by Ethnicity
Consumer Cellular's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Consumer Cellular.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
Other 1.5 | Other | 1.5 |
Consumer Cellular Customer Service Score by Age
Consumer Cellular's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Consumer Cellular.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Consumer Cellular Customer Service Score by Usage
Consumer Cellular's Customer Service score was rated the highest by customers who have used Consumer Cellular's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer Cellular Customer Service Score by Industry
Consumer Cellular's Customer Service score was rated the highest by Retail industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer Cellular Customer Service vs. Competitors
Compared to its competitors, Consumer Cellular's Customer Service score is rated right above Cricket Wireless, and is preceded by Ting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verizon | 3.2/5 |
| Ting | 2.7/5 |
| Consumer Cellular | 2/5 |
| Cricket Wireless | 1.5/5 |
| TracFone Wireless | 1.5/5 |
| Airgain | N/A |
Unlock Consumer Cellular Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Consumer Cellular Customer Service vs. Competitors data and gain insights into your customers today.
Consumer Cellular as an Employer
3.0/5
Consumer Cellular has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Consumer Cellular scored a -62 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Consumer Cellular would recommend the brand to a friend. ENPS measures how likely Consumer Cellular employees would recommend working at Consumer Cellular to a friend.
Net Promoter Score
-62
NPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 39% | Promoters |
|---|---|
| 10% | Passive |
| 51% | Detractors |
