100
NPS
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CONVENE INC
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About CONVENE INC's Brand
Convene (https://convene.com/) is the leading provider of premium meeting and workday experiences with a global network of venues and flexible office locations. Combining design, technology, and hospitality to elevate today’s modern work experience, Convene creates the spaces and experiences that help teams succeed. With Studio, an all-in-one solution for digitally-enabled events, and 23 locations across the U.S. & London including meeting spaces and flexible workplaces, Convene creates your best day at work, wherever it happens. The company has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by both Inc. and Fortune Magazine. Check out what it is like to work here on Instagram at: https://www.instagram.com/lifeatconvene/ Among its major competitors, CONVENE INC is ranked in 1st place for NPS while Bizzabo is 2nd, and CVENT is 3rd.Their current valuation is $19.42M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
CONVENE INC CMO
CONVENE INC Ranking
- #1 / 4 of its competitors
CONVENE INC NPS
CONVENE INC's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CONVENE INC's customers would recommend using the product based on a scale of -100 to 100.
CONVENE INC Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CONVENE INC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
How Other Brands Compare
CONVENE INC is ranked first for NPS among its competitors. CVENT and WeWork come in second and third, with Knotel coming in at #4. Among those competitors, it is the most valued company behind Knotel.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CONVENE INC NPS vs. Competitors
Compared to its competitors, CONVENE INC's NPS is rated right above Bizzabo.
| COMPANY | NPS Score | |
|---|---|---|
| CONVENE INC | 100 |
 | Bizzabo | 55 |
 | CVENT | 30 |
 | WeWork | 6 |
 | The Yard | 0 |
 | Industrious | N/A |
 | Knotel | N/A |
 | IWG - International Workplace Group | -45 |
CONVENE INC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CONVENE INC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CONVENE INC Customer Loyalty vs. Competitors
Compared to its competitors, CONVENE INC's Customer Loyalty score is rated right above The Yard.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CONVENE INC | 100% |
| The Yard | 100% |
| Bizzabo | 71% |
| IWG - International Workplace Group | 71% |
| CVENT | 67% |
| WeWork | 66% |
| Industrious | N/A |
| Knotel | N/A |
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CONVENE INC Product Quality
5/5
CONVENE INC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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CONVENE INC Product Information
CONVENE INC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://convene.com/
- Company Size
- 501-1,000 Employees
Industry
Events Services
CONVENE INC Product Quality vs. Competitors
Compared to its competitors, CONVENE INC's Product Quality score is rated right above Bizzabo.
| COMPANY | Product Quality Score | |
|---|---|---|
| CONVENE INC | 5/5 |
| Bizzabo | 4/5 |
| The Yard | 4/5 |
| WeWork | 3.6/5 |
| CVENT | 3.6/5 |
| IWG - International Workplace Group | 2.5/5 |
| Knotel | 2.5/5 |
| Industrious | N/A |
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CONVENE INC Pricing
CONVENE INC ROI & Value For Money
4.5/5
CONVENE INC has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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CONVENE INC Pricing vs. Competitors
Compared to its competitors, CONVENE INC's ROI score is rated right above Bizzabo.
| COMPANY | Pricing Score | |
|---|---|---|
| CONVENE INC | 4.5/5 |
| Bizzabo | 4/5 |
| CVENT | 3.5/5 |
| WeWork | 3.5/5 |
| The Yard | 2.5/5 |
| IWG - International Workplace Group | 2.5/5 |
| Industrious | N/A |
| Knotel | N/A |
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CONVENE INC Customer Satisfaction (CSAT)
CONVENE INC Customer Satisfaction (CSAT) Score
100 / 100
CONVENE INC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CONVENE INC Customer Satisfaction vs. Competitors
Compared to its competitors, CONVENE INC's Customer Satisfaction score is rated right above The Yard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CONVENE INC | 100% |
| The Yard | 100% |
| Bizzabo | 72% |
| WeWork | 70% |
| CVENT | 49% |
| IWG - International Workplace Group | 42% |
| Industrious | 0% |
| Knotel | 0% |
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CONVENE INC Customer Service
5/5
CONVENE INC has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CONVENE INC's Customer Service
Address
101 Greenwich St, New York City, NY 10006
Website
https://convene.com/
Phone Number
1-888-730-7307
CONVENE INC's Social Links
CONVENE INC Customer Service vs. Competitors
Compared to its competitors, CONVENE INC's Customer Service score is rated right above WeWork.
| COMPANY | Customer Service Score | |
|---|---|---|
| CONVENE INC | 5/5 |
| WeWork | 3.6/5 |
| CVENT | 3.5/5 |
| Bizzabo | 3.3/5 |
| The Yard | 2.5/5 |
| IWG - International Workplace Group | 2.1/5 |
| Industrious | N/A |
| Knotel | N/A |
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Consumer vs. Employees
CONVENE INC scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CONVENE INC would recommend the brand to a friend. ENPS measures how likely CONVENE INC employees would recommend working at CONVENE INC to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
