8
NPS
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Cornershop
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About Cornershop's Brand
On-demand grocery delivery for Latin America Among its major competitors, Cornershop is ranked in 3rd place for NPS while Imperfect Foods is 1st, and Blue Apron is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.9/5
Customer Service
Cornershop Ranking
- #2 / 4 of its competitors
Cornershop NPS
Cornershop's Net Promoter Score (NPS) is a 8 with 41% Promoters, 26% Passives, and 33% Detractors. Net Promoter Score tracks whether Cornershop's customers would recommend using the product based on a scale of -100 to 100.
Cornershop Overall NPS
| 41% | Promoters |
|---|---|
| 26% | Passives |
| 33% | Detractors |
Cornershop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 15 | Oct 2021 | 15 |
Nov 2021 3 | Nov 2021 | 3 |
Dec 2021 3 | Dec 2021 | 3 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 3 | Mar 2022 | 3 |
May 2022 6 | May 2022 | 6 |
Jun 2022 3 | Jun 2022 | 3 |
Sep 2022 4 | Sep 2022 | 4 |
Nov 2022 8 | Nov 2022 | 8 |
Jan 2023 5 | Jan 2023 | 5 |
Aug 2023 8 | Aug 2023 | 8 |
How Other Brands Compare
Cornershop is ranked second for NPS among its competitors. Imperfect Foods and Shipt come in first and third, with Instacart coming in at #4.
Cornershop |  Instacart |  Shipt |  Imperfect Foods | |
| Global Ranking | #- | #183 | #664 | #854 |
| NPS | 8 | -24 | 1 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.87B | $94.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cornershop NPS by Gender
Male customers rated Cornershop's NPS 63 points higher than Female customers.
Male
29
Cornershop's NPS was rated 29 by Male customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Female
-34
Cornershop's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Cornershop NPS by Ethnicity
Cornershop's NPS was rated 40 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 40 | Hispanic or Latino | 40 |
Cornershop NPS by Usage
Cornershop's NPS was rated the highest by customers who have used Cornershop's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Cornershop NPS vs. Competitors
Compared to its competitors, Cornershop's NPS is rated right above Shipt, and is preceded by Blue Apron.
| COMPANY | NPS Score | |
|---|---|---|
| Imperfect Foods | 34 |
 | Blue Apron | 10 |
| Cornershop | 8 |
| Shipt | 1 |
 | Mercadoni | N/A |
| Instacart | -24 |
Cornershop Customer Reviews
Out of the 5 Cornershop customer reviews 3 were positive and 2 were constructive. Cornershop customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cornershop Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Cornershop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cornershop Customer Loyalty Score by Gender
Female customers rated Cornershop's Customer Loyalty score 39% higher than Male customers.
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Male
61%
Yes
Female
100%
Yes
Cornershop Customer Loyalty Score by Ethnicity
Cornershop's Customer Loyalty score was rated 100% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
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100
out of 100
Hispanic or Latino
Cornershop Customer Loyalty Score by Usage
Cornershop's Customer Loyalty score was rated the highest by customers who have used Cornershop's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Cornershop Customer Loyalty vs. Competitors
Compared to its competitors, Cornershop's Customer Loyalty score is rated right above Instacart, and is preceded by Shipt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Imperfect Foods | 78% |
| Shipt | 76% |
| Cornershop | 74% |
| Instacart | 70% |
| Blue Apron | 66% |
| Mercadoni | N/A |
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Cornershop Product Quality
3.7/5
Cornershop has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Cornershop Product Information
Cornershop’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://cornershopapp.com/
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Mobile App
SaaS
Quick Insights into Cornershop Product Quality
Cornershop's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Cornershop's products/services for 1 to 2 Years.
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Ranked Cornershop Product Quality the Highest
Ranked Cornershop Product Quality the Lowest
Cornershop Product Quality Score by Gender
Male customers rated Cornershop's Product Quality score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
Cornershop Product Quality Score by Ethnicity
Cornershop's Product Quality score was rated 4.6 stars by Hispanic or Latino customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Cornershop Product Quality Score by Usage
Cornershop's Product Quality score was rated the highest by customers who have used Cornershop's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Cornershop Product Quality vs. Competitors
Compared to its competitors, Cornershop's Product Quality score is rated right above Shipt, and is preceded by Blue Apron.
| COMPANY | Product Quality Score | |
|---|---|---|
| Imperfect Foods | 4/5 |
| Blue Apron | 3.9/5 |
| Cornershop | 3.7/5 |
| Shipt | 3.3/5 |
| Instacart | 2.7/5 |
| Mercadoni | N/A |
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Cornershop Pricing
Cornershop ROI & Value For Money
3.3/5
Cornershop has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Cornershop ROI
Cornershop's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Cornershop ROI the Highest
Ranked Cornershop ROI the Lowest
Cornershop ROI Score by Gender
Female customers rated Cornershop's ROI score 0.4 stars higher than Male customers.
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Male
3.2/5
Female
3.6/5
Cornershop ROI Score by Ethnicity
Cornershop's ROI score was rated 3.6 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cornershop.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Cornershop ROI Score by Usage
Cornershop's ROI score was rated the highest by customers who have used Cornershop's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Cornershop Pricing vs. Competitors
Compared to its competitors, Cornershop's ROI score is rated right above Instacart, and is preceded by Shipt.
| COMPANY | Pricing Score | |
|---|---|---|
| Imperfect Foods | 3.8/5 |
| Blue Apron | 3.7/5 |
| Shipt | 3.3/5 |
| Cornershop | 3.3/5 |
| Instacart | 2.5/5 |
| Mercadoni | N/A |
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Cornershop Customer Satisfaction (CSAT)
Cornershop Customer Satisfaction (CSAT) Score
95 / 100
Cornershop has an overall Customer Satisfaction score of 95 rated by its users and customers.
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Very Satisfied
50%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cornershop Customer Satisfaction
Cornershop's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Cornershop Customer Satisfaction the Highest
Ranked Cornershop Customer Satisfaction the Lowest
Cornershop Customer Satisfaction Score by Gender
Female customers rated Cornershop's Customer Satisfaction score 20 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cornershop Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Cornershop's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cornershop Customer Satisfaction Score by Usage
Cornershop's Customer Satisfaction score was rated 83 points by customers who have used Cornershop's products/services for 1 to 2 Years.
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Cornershop Customer Satisfaction vs. Competitors
Compared to its competitors, Cornershop's Customer Satisfaction score is rated right above Imperfect Foods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cornershop | 95% |
| Imperfect Foods | 84% |
| Blue Apron | 77% |
| Shipt | 55% |
| Instacart | 19% |
| Mercadoni | 0% |
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Cornershop Customer Service
3.9/5
Cornershop has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Cornershop's Customer Service
Address
44 Tehama St, San Francisco, CA 94105
Website
https://cornershopapp.com/
Quick Insights into Cornershop Customer Service
Cornershop's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Cornershop's products/services for 1 to 2 Years.
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Ranked Cornershop Customer Service the Highest
Ranked Cornershop Customer Service the Lowest
Cornershop Customer Service Score by Gender
Female customers rated Cornershop's Customer Service score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Cornershop Customer Service Score by Ethnicity
Cornershop's Customer Service score was rated 4.7 stars by Hispanic or Latino customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Cornershop Customer Service Score by Usage
Cornershop's Customer Service score was rated the highest by customers who have used Cornershop's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Cornershop Customer Service vs. Competitors
Compared to its competitors, Cornershop's Customer Service score is rated right above Shipt, and is preceded by Blue Apron.
| COMPANY | Customer Service Score | |
|---|---|---|
| Imperfect Foods | 4.3/5 |
| Blue Apron | 3.9/5 |
| Cornershop | 3.9/5 |
| Shipt | 3.4/5 |
| Instacart | 2.5/5 |
| Mercadoni | N/A |
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Cornershop as an Employer
3.1/5
Cornershop has a 3.1/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Cornershop scored a 8 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Cornershop would recommend the brand to a friend. ENPS measures how likely Cornershop employees would recommend working at Cornershop to a friend.
Net Promoter Score
8
NPS Score
| 41% | Promoters |
|---|---|
| 26% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
