100
NPS
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CREAM
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About CREAM's Brand
Among its major competitors, CREAM is ranked in 1st place for NPS while Tillamook is 2nd, and Dean Foods is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CREAM Ranking
- #1 / 4 of its competitors
CREAM NPS
CREAM's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether CREAM's customers would recommend using the product based on a scale of -100 to 100.
CREAM Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
CREAM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
How Other Brands Compare
CREAM is ranked first for NPS among its competitors. Tillamook and Dean Foods come in second and third, with Dairy Queen coming in at #4.
CREAM |  Dairy Queen |  Tillamook |  Dean Foods | |
| Global Ranking | #- | #426 | #808 | #- |
| NPS | 100 | 4 | 38 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $5.22B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CREAM NPS vs. Competitors
Compared to its competitors, CREAM's NPS is rated right above Tillamook.
| COMPANY | NPS Score | |
|---|---|---|
| CREAM | 100 |
| Tillamook | 38 |
| Dean Foods | 28 |
 | Dairy Farmers of America | 12 |
| Dairy Queen | 4 |
 | Pinkberry | N/A |
CREAM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CREAM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CREAM Customer Loyalty vs. Competitors
Compared to its competitors, CREAM's Customer Loyalty score is rated right above Dean Foods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CREAM | 100% |
| Dean Foods | 83% |
| Dairy Farmers of America | 83% |
| Tillamook | 79% |
| Dairy Queen | 77% |
| Pinkberry | N/A |
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CREAM Product Quality
5/5
CREAM has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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CREAM Product Information
CREAM’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.cream.io
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
SaaS
CREAM Product Quality vs. Competitors
Compared to its competitors, CREAM's Product Quality score is rated right above Tillamook.
| COMPANY | Product Quality Score | |
|---|---|---|
| CREAM | 5/5 |
| Tillamook | 4.2/5 |
| Dairy Farmers of America | 3.7/5 |
| Dean Foods | 3.6/5 |
| Dairy Queen | 3.3/5 |
| Pinkberry | N/A |
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CREAM Pricing
CREAM ROI & Value For Money
5/5
CREAM has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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CREAM Pricing vs. Competitors
Compared to its competitors, CREAM's ROI score is rated right above Tillamook.
| COMPANY | Pricing Score | |
|---|---|---|
| CREAM | 5/5 |
| Tillamook | 3.7/5 |
| Dairy Farmers of America | 3.5/5 |
| Dean Foods | 3.3/5 |
| Dairy Queen | 3/5 |
| Pinkberry | N/A |
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CREAM Customer Satisfaction (CSAT)
CREAM Customer Satisfaction (CSAT) Score
100 / 100
CREAM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CREAM Customer Satisfaction vs. Competitors
Compared to its competitors, CREAM's Customer Satisfaction score is rated right above Tillamook.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CREAM | 100% |
| Tillamook | 82% |
| Dairy Farmers of America | 76% |
| Dean Foods | 63% |
| Dairy Queen | 55% |
| Pinkberry | 0% |
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CREAM Customer Service
5/5
CREAM has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About CREAM's Customer Service
Address
New York City, NY
Website
http://www.cream.io
CREAM Customer Service vs. Competitors
Compared to its competitors, CREAM's Customer Service score is rated right above Tillamook.
| COMPANY | Customer Service Score | |
|---|---|---|
| CREAM | 5/5 |
| Tillamook | 3.9/5 |
| Dairy Farmers of America | 3.5/5 |
| Dean Foods | 3.5/5 |
| Dairy Queen | 3.2/5 |
| Pinkberry | N/A |
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Consumer vs. Employees
CREAM scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of CREAM would recommend the brand to a friend. ENPS measures how likely CREAM employees would recommend working at CREAM to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
