-80
NPS
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CrownPeak
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About CrownPeak's Brand
Crownpeak provides SaaS web content management solutions and tools for global companies with complex digital needs Among its major competitors, CrownPeak is ranked in 5th place for NPS while LeadGenius is 1st, and Agility is 2nd.Their current valuation is $200.00M
Brand at a Glance
47%
Customer Loyalty
2.1/5
Product Quality
2.3/5
Pricing
2.1/5
Customer Service
CrownPeak Ranking
- #4 / 4 of its competitors
CrownPeak NPS
CrownPeak's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether CrownPeak's customers would recommend using the product based on a scale of -100 to 100.
CrownPeak Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
CrownPeak NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2025 -80 | Apr 2025 | -80 |
How Other Brands Compare
CrownPeak is ranked #4 for NPS among its competitors. LeadGenius and Innodata come in first and second, with IBM coming in at third. Among those competitors, it is the third most valued company behind IBM.
CrownPeak |  IBM |  Innodata |  LeadGenius | |
| Global Ranking | #- | #106 | #- | #- |
| NPS | -80 | 26 | 67 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $200.00M | $119.05B | $333.08M | $60.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CrownPeak Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of CrownPeak users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CrownPeak Customer Loyalty vs. Competitors
Compared to its competitors, CrownPeak's Customer Loyalty score is rated right above Siteworx, and is preceded by IBM.
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CrownPeak Product Quality
2.1/5
CrownPeak has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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CrownPeak Product Information
CrownPeak’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.crownpeak.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
CrownPeak Product Quality vs. Competitors
Compared to its competitors, CrownPeak's Product Quality score is rated right above Siteworx, and is preceded by Innodata.
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CrownPeak Pricing
CrownPeak ROI & Value For Money
2.3/5
CrownPeak has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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CrownPeak Pricing vs. Competitors
Compared to its competitors, CrownPeak's ROI score is rated right above Siteworx, and is preceded by IBM.
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CrownPeak Customer Satisfaction (CSAT)
CrownPeak Customer Satisfaction (CSAT) Score
25 / 100
CrownPeak has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CrownPeak Customer Satisfaction vs. Competitors
Compared to its competitors, CrownPeak's Customer Satisfaction score is rated right above LeadGenius, and is preceded by Agility.
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CrownPeak Customer Service
2.1/5
CrownPeak has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About CrownPeak's Customer Service
Address
707 17th St, 38th Floor, Denver, CO 80202
Website
http://www.crownpeak.com
Phone Number
5129204554
CrownPeak's Social Links
CrownPeak Customer Service vs. Competitors
Compared to its competitors, CrownPeak's Customer Service score is rated right above Siteworx, and is preceded by IBM.
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CrownPeak as an Employer
2.2/5
CrownPeak has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CrownPeak scored a -80 for Net Promoter Score and a -62 for Employee Net Promoter Score. NPS gauges how likely a customer of CrownPeak would recommend the brand to a friend. ENPS measures how likely CrownPeak employees would recommend working at CrownPeak to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-62
eNPS Score
| 15% | Promoters |
|---|---|
| 8% | Passive |
| 77% | Detractors |
