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NPS
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Crystal Equation
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About Crystal Equation's Brand
Crystal Equation empowers people and advances technology initiatives by building trust. We hire IT professionals through contract staffing, direct hiring and managed services to achieve client goals. Among its major competitors, Crystal Equation is ranked in 2nd place for NPS while Robert Half is 1st, and TEKsystems is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Crystal Equation Ranking
- #2 / 4 of its competitors
Crystal Equation NPS
Crystal Equation's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Crystal Equation's customers would recommend using the product based on a scale of -100 to 100.
Crystal Equation Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Crystal Equation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Oct 2023 50 | Oct 2023 | 50 |
Nov 2023 0 | Nov 2023 | 0 |
How Other Brands Compare
Crystal Equation is ranked second for NPS among its competitors. Robert Half and TEKsystems come in first and third, with Russell Tobin coming in at #4.
Crystal Equation |  Robert Half |  TEKsystems |  Russell Tobin | |
| Global Ranking | #- | #695 | #- | #- |
| NPS | 0 | 15 | -3 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $8.98B | $67.99M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Crystal Equation NPS vs. Competitors
Compared to its competitors, Crystal Equation's NPS is rated right above TEKsystems, and is preceded by Robert Half.
| COMPANY | NPS Score | |
|---|---|---|
| Robert Half | 15 |
| Crystal Equation | 0 |
| TEKsystems | -3 |
| Russell Tobin | -100 |
Crystal Equation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Crystal Equation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Crystal Equation Customer Loyalty vs. Competitors
Compared to its competitors, Crystal Equation's Customer Loyalty score is rated right above Russell Tobin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Crystal Equation | 100% |
| Russell Tobin | 100% |
| TEKsystems | 71% |
| Robert Half | 67% |
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Crystal Equation Product Quality
4.5/5
Crystal Equation has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Crystal Equation Product Information
Crystal Equation’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
AI, Big Data and Analytics
Business Services
Crystal Equation Product Quality vs. Competitors
Compared to its competitors, Crystal Equation's Product Quality score is rated right above TEKsystems.
| COMPANY | Product Quality Score | |
|---|---|---|
| Crystal Equation | 4.5/5 |
| TEKsystems | 3.3/5 |
| Robert Half | 3/5 |
| Russell Tobin | 1.5/5 |
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Crystal Equation Pricing
Crystal Equation ROI & Value For Money
2.5/5
Crystal Equation has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Crystal Equation Pricing vs. Competitors
Compared to its competitors, Crystal Equation's ROI score is rated right above Russell Tobin, and is preceded by Robert Half.
| COMPANY | Pricing Score | |
|---|---|---|
| TEKsystems | 3.6/5 |
| Robert Half | 3.1/5 |
| Crystal Equation | 2.5/5 |
| Russell Tobin | 1.5/5 |
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Crystal Equation Customer Satisfaction (CSAT)
Crystal Equation Customer Satisfaction (CSAT) Score
50 / 100
Crystal Equation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Crystal Equation Customer Satisfaction vs. Competitors
Compared to its competitors, Crystal Equation's Customer Satisfaction score is rated right above Russell Tobin, and is preceded by Robert Half.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TEKsystems | 62% |
| Robert Half | 53% |
| Crystal Equation | 50% |
| Russell Tobin | 0% |
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Crystal Equation Customer Service
5/5
Crystal Equation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Crystal Equation's Customer Service
Address
200 W. Madison, Suite 970, Chicago, IL 60606
Website
https://www.crystalequation.com/
Phone Number
847-480-7575
Crystal Equation's Social Links
Crystal Equation Customer Service vs. Competitors
Compared to its competitors, Crystal Equation's Customer Service score is rated right above TEKsystems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Crystal Equation | 5/5 |
| TEKsystems | 3.5/5 |
| Robert Half | 3.2/5 |
| Russell Tobin | 1.5/5 |
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Crystal Equation as an Employer
4.6/5
Crystal Equation has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Crystal Equation scored a 0 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Crystal Equation would recommend the brand to a friend. ENPS measures how likely Crystal Equation employees would recommend working at Crystal Equation to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 64% | Promoters |
|---|---|
| 28% | Passive |
| 8% | Detractors |
